We use cookies and similar technologies to process personal information for the operation of our website, statistical analysis, and providing targeted advertising. We share information about your use of the site with our advertising partners who may further share it with additional parties. You may opt out of performance cookies here, and learn more about how we use cookies here” 

How do I obtain the log for X-Sign player 2.x app?


Please follow below steps to obtain the log for X-Sign player 2.x app:
(1) Switch X-Sign player to Manager mode by selecting "Manager" in "Switch Mode" form.
(2) Make sure the internet connection is available.
(3) Click "Upload device log (Manager mode)" in "Settings" form to create a placeholder file for the log.
(4) Create a file named "XSIGNDUMPLOG" in the root directory/folder of your USB flash drive. Note that "XSIGNDUMPLOG" should be an empty file without file extension.
(5) Insert the USB flash drive into the device.
(6) Click "Save" button to store the log file to the drive.

Applicable Models

ST550K, SL6502K, ST4301K, ST5501K, SL6502K, 55" Pantone® Validated Signage - SL5502K, 43" Pantone® Validated Signage - SL4302K, SL8502K, SL7502K, BH2401, BH2801 , BH3501, BH2801N, BH3801 , BH3801N, BH3801D, IL430, IL490, IL550 , X-Sign

Was this information helpful?

Yes No