Android TV cannot connect to Wi-Fi. How can I fix this problem?

04-18-2023

Please refer to the following troubleshooting steps to fix Android TV connection issues.

1. Check if there’s any access restriction active on your Wi-Fi router

• If access restriction is active, please disable it in router settings and try to
re-connect to the Wi-Fi router by going to “Settings” > “Network
Internet”on Android TV.

• If there’s no access restriction active, please go to step 2.

2. Check if a network connection is available by restarting the Wi-Fi router
and Android TV by going to “Settings” > “Device Preferences” > “Reboot”

• You may refer to this video for more details:

• If a connection is still not available, please go to step 3

3. Check if the latest dongle firmware is running on your Android TV by
going to “Settings” > “About” > “Build”

• You may refer to this video for more details:

• If you're not running the latest firmware, please update the dongle
firmware by connecting to another network

• If the latest firmware is installed, please go to step 4

4. Check if the connection to the mobile hotspot is working by going to
“Settings” > “Network & Internet” on Android TV

• If a connection is still not available, please reach out to the BenQ service
center in your area for further assistance

Was this information helpful?

Yes No

Strictly necessary cookies

Functional cookies

Performance cookies and advertising cookies

Android TV cannot connect to Wi-Fi. How can I fix this problem?