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Palette Master Element

Specifications

Main Specifications

Compatible OS

Windows 10 and 11:
The final tested and verified version is Windows 11 (22H2)

macOS 10/11/12/13/14 *Intel and Apple Silicon base (M1, M1 Pro, M1 Max, M2, M3)
The final tested and verified version is macOS Sequoia v15.1
*Please note: These OS versions are the final ones tested by BenQ; no further compatibility tests or software updates will be provided for future OS releases. Therefore, we recommend users operate within these verified environments for the best user experience.

Compatible BenQ Model

SW321C, SW270C, SW271C, SW271, SW240, SW2700PT (manufacturing date after 2019)

All Specifications

Software

Notice

End of Support/Service Announcement
Due to technical limitations, Palette Master Element (PME) software will no longer be compatible with newer operating systems on specific monitor models (SW2700PT, SW271, SW320).
You may continue using the current version of the software, or consider upgrading to a model that supports Palette Master Ultimate (PMU) for an enhanced calibration experience.

Limitation:
(1) Mac Mini and Mac devices with M1/M2 chip cannot sync with the monitor when using HDMI Port. We recommend connecting the monitor via Thunderbolt 3 (USB-C) cable or USB-C to DisplayPort cable.
(2) Mac devices with M1/M2 chip can't recognize two individual monitors with the same model name, as it will lead to the mismatch error on the PME. We suggest to disconnect the second monitor and calibrate one monitor at one time.

Software Version

Windows: V1.3.21
macOS: V1.3.21

Compatible OS

Compatible BenQ Model

SW321C, SW270C, SW271C, SW271, SW240, SW2700PT (manufacturing date after 2019)

Calibrator

1. X-rite i1 Display Pro /Calibrite ColorChecker Display Pro/ X-rite i1 Display Pro Plus /Calibrite ColorChecker Display Pro Plus/X-rite i1 Studio /Calibrite ColorChecker Studio
2. X-rite i1 Pro / i1 Pro 2 / i1 Pro 3 / i1 Pro 3 Plus / ColorMunki Photo
3. Datacolor Spyder 5/ Spyder X

FAQ

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FAQs

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How to know if my monitor/software is compatible with M1?

Please click and follow the instructions below, or read on to learn more about this topic.
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Can I install and use third party calibration software?

You can use software calibration with X-Rite i1 profiler and other apps. Only Lightspace and CalMAN support full access for adjusting monitor color properties.
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What is hardware calibration and how can it help me?

Hardware calibration adjusts colors through direct monitor processing changes to achieve accurate colors. Please click and follow the instructions below, or read on to learn more about this topic.
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Check if your BenQ monitor/software is compatible with M1/M2/M3?

Find more info to see if your BenQ monitor/software is compatible with M1/M2/M3 here. Please click and follow the instructions below, or read on to learn more about this topic.
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Where can I download Palette Master Element?

Please go to the BenQ support site to download the software. Please click and follow the instructions below, or read on to learn more about this topic.
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What do I need when calibrating a monitor?

Calibrators like X-Rite i1 Display Pro and Datacolor Spyder X are needed. And download BenQ's hardware calibration softwares from our official website.
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What is hardware calibration and how can it help me?

Hardware calibration adjusts colors through direct monitor processing changes to achieve accurate colors. Please click and follow the instructions below, or read on to learn more about this topic.
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How frequent should I calibrate the monitor?

We suggest customers calibrate monitors every two weeks or every month at most for the best results.
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What is AQCOLOR Technology?

BenQ's unique color technology delivers accurate colors from its professional monitors for its users to experience from color-critical monitors.Please click and follow the instructions below, or read on to learn more about this topic.
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