BenQ products are sold through a network of authorised distributor, dealer and partners carefully selected by BenQ. It is important to note there are also sellers that are able to acquire BenQ products via other sources that is not authorised or permitted by BenQ.
Should you have any question regarding to your Product, or uncertain if the seller is BenQ authorised, do feel free to Contact Us.
Product purchased from the following may not be accepted for Warranty service:
Warranty applies from the date printed on the Proof of Purchase by the first Customer.
The Product may differentiate by segment, lineup and separated into key parts and accessories. Each Product, segment, key part and accessory may also contain its own warranty period and policy.
For other regions, please choose respective regional website at BenQ.
|Projector model/type||Warranty||Light source *||Note|
|Lamp based light source||2 years||12 months / 1,000 hours||Onsite pick up available.|
|LED based light source||2 years||12 months||Onsite pick up available.|
|4K home entertainment projector (lamp based)||3 years||12 months / 1,000 hours||Onsite pick up available.|
|Laser based light source (Model name starts with LU785, LX785,LU960UST, LU960, LU960ST,LU9715, LU9915, LU9235, LU9245, LU9255, LX9215)||3 years||30,000 hours||Onsite pick up available.|
|Laser based light source (Model name starts with LX730, LH710, LU710, LX710, LU930, LH930, LU950, LU951ST, LK970, LK990, L6000)||3 years||20,000 hours||Onsite pick up available.|
|Laser based light source (Model name starts with L*720, L*770, L*820, L*890,* denotes any alphabetic character)||3 years||10,000 hours||Onsite pick up available.|
* based on minimum equivalent lamp or light source hour or warranty period, whichever comes first
For more information on light source, please refer to the section About Projector Light Source and Equivalent Lamp or Light Source Usage Hour.
|Optional lens||12 months||NA|
|USB WiFi dongle||12 months||NA|
|Lamp (separately purchased)||3 months||NA|
|Remote control||3 months||NA|
|Removable battery kit||3 months||NA|
|PointWrite module (PW series)||6 months||NA|
|PointWrite Touch module (PT series)||6 months||Dummy pen has no warranty.|
|PointWrite pen||3 months||Pen tip has no warranty.|
|Wireless streaming devices||Warranty||Note|
|QCast wireless dongle (QP series)||1 year||NA|
|Wireless Full HD Kit (WDP series)||1 year||Dummy pen has no warranty.|
|All other consumable or miscellaneous accessories|
|Consumable items including input/signal cable, USB and power cable, dust filter, remote control battery or any item not specifically mentioned in this document do not carry warranty.|
The light source inside the Projector is the primary light source responsible to deliver high brightness projection. Depending on the type of light source, Lamp, LED or Laser, light source can emit high amount of heat and can get warmer with increased brightness as larger output of electricity is necessary. For example, a typical lamp can reach temperature of up to 300 degree Celsius.
To ensure the Projector does not overheat, cooling down a Projector mainly involve the use of one or more fans inside the Projector to draw in cool air and exhaust warm air. Airflow for cooling can accumulate dust and other particles over time.
It is important to note after long usage of a Projector that buildup of dust can eventually hinder air circulation and cause the Projector to overhead. As a safety precaution the Projector can automatically shut down or avoid turning on completely if the Projector detects overheating. Other symptoms include washed out colours or unclear projection.
How quickly the dust accumulates depends on the operating environment and the settings of the Projector. BenQ suggests to clean the Projector regularly with a vacuum cleaner from the outside around the vents area. Otherwise, it is recommended to clean the Projector when the equivalent lamp or light source hour has reached 50% of its rated total light source life.
When the Projector equivalent lamp or light source usage hour has reached close to its rated total light source life, it is highly recommended to have the Projector cleaned and serviced by a BenQ authorised service provider. There may be a charge for the service depending on the warranty status and the actual condition of the Projector.
Light Source employed in the use of BenQ Projectors, whether the technology is Lamp, LED, or Laser, are consumable parts. The value expressed in hours represents the minimum equivalent lamp or light source usage hours before the brightness is at half or less of its original brightness, or before it may no longer produce enough light for the Projector to perform up to its expected standard.
It is a normal phenomenon for the projector light source to decrease brightness over time. Should the performance of the lamp fail to meet the minimum lamp hour, the lamp is considered as a defect and can be claimed as in warranty service.
Industry standard tools and software is used in order to correctly judge the brightness of the light source. BenQ reserves the right to refuse a warranty claim for repair or replacement of the light source if the failure does not meet the above condition.
For more information on equivalent lamp or light source hour, handling, maintenance and prolonging the life of lamp and the Projector, please refer to the User Manual of your BenQ Product.
Except for the warranties set forth herein, BenQ disclaims all other warranties, expressed, implied, or statutory, including but not limited to the implied warranties of merchantability or fitness for a particular purpose.
Any implied warranties that may be imposed by applicable law are limited to the terms of this limited warranty. In no event shall BenQ be liable for any incidental, special or consequential, damages, including but not limited to loss of business, profits, data or use, whether in an action in contract or tort or based on a warranty, arising out of or in connection with the use or performance of the product, even if BenQ had been advised of the possibility of such damages.
If, despite the foregoing limitation, for any reason BenQ becomes liable to you for damages incurred by you in connection with this Warranty Policy, then, the liability of BenQ will be limited to the amount equal to the amount paid by you according to the Proof of Purchase to BenQ or a BenQ authorised distributor or reseller for the product.