1. BenQ warrants the product you have purchased from BenQ or BenQ distributor, reseller, or vendor (Authorized partners) to be free from manufacturing defects in material and workmanship under normal use.

2. During the warranty period/terms and conditions as mentioned in this SLA, BenQ will, at no additional charge, replace defective parts or products with new parts or serviceable parts or products that are equivalent to new parts or products in performance. All replaced or exchanged parts which are removed under this warranty will become the property of BenQ.

3. Software-related faults resulting from incorrect installation of software (except where the software is installed by a BenQ), the failure of the product to perform any purpose other than its intended purpose and viruses or bugs shall not be considered as product faults.

4. It is user responsibility to maintain useable archival back-ups of all data and to reload all software following any maintenance or repair work.

5. Parts, products and software not supplied by BenQ, whether installed or attached to the product are not covered by this product warranty.

6. BenQ at its option may invalidate this warranty and/or decline a warranty claim if the defect claimed has arisen for any reason other than defective parts or workmanship. Circumstances in which BenQ may invalidate a warranty claim include but are not limited to the following:

• Accidental damage, misuse, or abuse of the product;
• Use of the product within an improper or inappropriate operating environment;
• Modification of the product that has not been authorized by BenQ in writing;
• The serial number or warranty seal of the product being removed or defaced;
• The product being serviced or repaired by anyone other than an Authorized Service Provider;
• A claim for missing software or accessories not reported within 7 working days after purchase;
• Changes in the normal settings of the product; and
• Normal wear and tear.

To obtain warranty service, end user must provide Proof of original purchase receipt or invoice.

Turn Around Time ( TAT ) 

*TAT is counted from Monday to Friday, if the call is logged after 1:00 PM, it is considered as next business day.

Above table indicates that Bright / Dark pixels which can be occurred on the screen under production of LCD / LED panel. However this does not affect to LCD / LED panel functionality. Hence this comes within specification & not supported in warranty.

Definition of bright and dark Pixel

• Bright Pixel: The symptom that some very small spot like RED / GREEN / BLUE emit light on the screen

• Dark Pixel: The symptom that some very small spots are visible on the screen

BenQ will provide free of cost standard installation (height upto 4’ height and brick wall only) of models like ST430K, ST550K and ST650K (upto panel size 65”). 

For installation request customer need to raise the installation request either service-in@BenQ.com or call @ 0124-4501408.

If the product fails within 7 days from the date of purchase, and inform to BenQ, customer will log the complaint on BenQ toll free number i.e. 18004199979 after logging the complaint engineer will visit at given address and diagnose there any technical problem due to manufacturing defect and not repairable    on-site, complaint will qualify as DOA and will be covered by our DOA warranty replacement process.

For DOA, the Unit should be intact with complete packing and accessories.