Wireless Portable HD Projector for Family Entertainment | GS2

Warranty

BenQ Projector Warranty Information

Dear Customers,

 

Kindly refer to the warranty details applicable for BenQ products in India. If you have any queries, kindly refer to the contact details below. We request you to also review the General Terms & Conditions listed below.

Mail us at Customer Support:Service-In@BenQ.com    

Customer Care No: 1800-419-9979 (Monday to Saturday 9:30am to 6:00pm)

 

Mandatory information required for call registration:

RMA No      

to be issued by CC team

RMA No      

Customer Name

to be issued by CC team

 

RMA No      

Customer Address

to be issued by CC team

 

RMA No      

City / District / state / Pincode*

to be issued by CC team

 

RMA No      

Landmark if any

to be issued by CC team

 

RMA No      

Contact No* / Alternate No

to be issued by CC team

 

RMA No      

E-mail id if possible

to be issued by CC team

 

RMA No      

Model No

to be issued by CC team

 

RMA No      

Serial No* (13 digit)

to be issued by CC team

 

RMA No      

Nature of fault

to be issued by CC team

 

RMA No      

 

Note: PIN code / Contact No / Serial No is mandatory

POP if product exceed the warranty Period  

 

Enquiry for the purchase of any BenQ Genuine Accessories and Consumable items viz LAMP, DMD, 3D Glass, Interactive Pen, Wireless Dongle etc can be sent toservice-in@benq.com and we will assist you.

BenQ Warranty Policy

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1. Customer can call on BenQ toll free number 1800 419 9979 or send the product details and customer contact details onservice-in@benq.com  to log the complaint.
 


2. For any BenQ's product fails within 7 days from purchase date with the proof of original receipt or invoice, BenQ will provide 1 to 1 Replacement to end users based on the product's warranty policy after product been verified by contacting BenQ Authorised Service Providers Click here>>). product must be in full packaging & without any physical damage on the product. If the sent in unit is NDF (No Defect Found), BenQ reserve the right to return the original unit to End User.

 


3. Carry-in Warranty: End Users are requested to send their products to service center to avail warranty service support.

 

4. On-site Pick up Service: This is available with respect to the product covered by BenQ's On-site Pick up Warranty only and located within local area. On-site pick up service must be scheduled within office hours. End users are required to pay for the extra transportation charge at prevailing price on request of service for non working hours.

 

5. Preventive Maintenance is not a part of standard warranty support hence consumer should take care of Preventive Maintenance by their own because its requirement is depends on the site condition and environment where the Product is installed and operated. BenQ will provide onsite support only for breakdown calls during the usage of the products.

 

6. Demo and installation of the Products are not a part of standard warranty support hence no calls will be registered for such requirement. For such requests BenQ extends telephonic support through our technical Help desk i.e. 0124-4501466

For any requirement of firmware upgradation in Video Projectors and Gaming / CAD-CAM Monitors the support will be carry-in only i.e the user should carry the products to the nearest service center.BenQ Authorised Service Providers Click here>>)    

 

*All prices, products, terms & conditions are subject to change without notice. Some BenQ national subsidiary may provide longer warranty period and/or services such as on-site pickup or on-site repair. In such country, the exclusions or limitations of this generic warranty may not apply to you. You may also have other warranties and services that vary from country to country. You are advised to consult your local BenQ Office for a full determination of your rights. 

General Terms and Conditions

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1. BenQ warrants the product you have purchased from BenQ or BenQ distributor, reseller, or vendor (Authorized partners) to be free from manufacturing defects in material and workmanship under normal use. Your sales receipt is your proof of purchase of the product and the warranty period commences as of that date or manufacturing date +3 Months, which is earlier. This warranty extends only to the original purchase and is non-transferable.

 

2. BenQ India does not provide any overseas regional warranty on Projectors, LCDM LTV and DSC. The Overseas Warranty is applicable only for Joybook ( JBK) purchased with International Warranty from an authorized seller. The Overseas warranty is subject to the verification of the BenQ Invoice TW m the country from where it has been purchased.

 

3. During the warranty period as indicated above, BenQ will, at no additional charge, replace defective parts or products with new parts or serviceable parts or products that are equivalent to new parts or products in performance. All replaced or exchanged parts which are removed under this warranty will become the property of BenQ.

 

4. Software related faults resulting from incorrect installation of software (except where the software is installed by a BenQ), the failure of the product to perform any purpose other than its intended purpose and viruses or bugs shall not be considered as product faults.

 

5. It is your responsibility to maintain useable archival back-ups of all data and to reload all software following any maintenance or repair work.

 

6. Parts, products and software not supplied by BenQ, whether installed or attached to the product are not covered by this product warranty.

 

7. Availability of service and response-time estimates for any given case may vary according to the remoteness or accessibility of product location.

 

8. BenQ at its option may invalidate this warranty and/or decline a warranty claim if the defect claimed has arisen for any reason other than defective  parts or workmanship. Circumstances in which BenQ may invalidate a warranty claim include but are not limited to the following:

  •  Accidental damage, misuse, or abuse of the product
  •  For any bug/dust/dirt appeared on the panel (blackish / greyish) may be appeared due to environmental condition (Sometime rainy days, the panel   has  temperature, when environment has moisture and air dust (between cell glass and Film) combined together, panel very easy to has this   symptom)
  •  Use of the product within an improper or inappropriate operating environment; like grounding ( earthing) issue, heavy dust; improper shutdown etc
  •  Non Genuine BenQ consumables were used with the projector
  •  The installation, maintenance or usage is not as per BenQ standards    
  •  It is defect or damage caused by computer virus attack, natural disaster, use of third party accessories, optional products or consumables   
  •  Improper use / usage not in accordance with product instructions or poor handling by customer    
  •  Unreasonable or excessive use    
  •  Act of God, fire, flood, act of violence or any similar occurrence.    
  •  Modification of the product that has not been authorized by BenQ in writing    
  •  The serial number or warranty seal of the product being removed or defaced    
  •  The product being serviced or repaired by anyone other than an Authorized Service Provider    
  •  A claim for missing software or accessories not reported within 7 working days after purchase    
  •  Images burnt into a CRT display as a result of a failure to use power saving or screen savers    
  •  Changes in the normal settings of the product and Normal wear and tear    
  •  Any form of physical damages and CID (customer induced defect)    
  •  Warranty support will be applicable for the products imported / marketed by BenQ India Pvt. Ltd. only

Warranty Period

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Product / Accessories Warranty period Service type
Product / Accessories

LCD/ ESD Monitors

Warranty period

39 months from the date of manufacturing or  36 months from the date of   invoice  (POP)  whichever is earlier

Service type

Onsite

Product / Accessories

PDP/ IFP/ Digital Signage

Warranty period

39 months from the date of manufacturing or  36 months from the date of invoice (POP) whichever is earlier

Service type

Onsite

Product / Accessories

 

LCD /LED Televisions

 

Warranty period

15 months from the date of manufacturing or 12 months from the date of invoice (POP) whichever is earlier

Service type

Onsite

Product / Accessories

 

Projectors

 

Warranty period

 

27 months from the date of manufacturing or  24 months from the date of invoice (POP)  whichever is earlier

Lamp:                                                            

6 months or 500 hours whichever is earlier (Purchased up to 31st Jul 2019)                         

12 months or 1000 hours whichever is earlier (Purchased from 1st Aug 2019)

 

Service type

 

Onsite

 

Product / Accessories

 

 LED Projector - GP1/GP2/GP10

 

Warranty period

 

 

27 months from the date of manufacturing or  24 months from the date of invoice (POP) whichever is earlier 

 

Service type

 

Carry in

 

Product / Accessories

 

Laser Projector

 

Warranty period

 

27 months from the date of manufacturing or  24 months from the date of invoice (POP) whichever is earlier. (Purchased up to 31st Dec 2018)

Laser Light Source: 24 months or 2000 hours whichever is earlier

 

Service type

Onsite

Product / Accessories

 

Note:  Accessories - Power Adaptor, Remote control, Signal cable carry 12 months carry-in warranty.

For Document Camera, 3D Glasses, Point Draw Pen, IR Module, Wireless/HDMI/QCast Dongle and GP2, GP3 Battery carry  3 months carry-in warranty.

Segment

Models

Scenarios

Laser Projector Warranty

Laser / LED Light Source Warranty

Segment

Pro-AV optional lens

Models

LU9715 / LU9915 / LU9235 / LX9215

Scenarios

Staging / Event

Laser Projector Warranty

3 Years On Site

Laser / LED Light Source Warranty

 

3 Years or 20,000 Hrs

(Whichever is Earlier)

 

Segment

Semi Pro-AV fixed lens

Models

LK970 / LU950 series

Scenarios

Museum / Simulation

Laser Projector Warranty

3 Years On Site

Laser / LED Light Source Warranty

 

3 Years or 15,000 Hrs

(Whichever is Earlier)

 

Segment

Corporate / Education

Models

L770 / L720 / L890/ L820

Scenarios

Meeting Rooms / Classrooms

Laser Projector Warranty

3 Years On Site

Laser / LED Light Source Warranty

 

3 Years or 10,000 Hrs

(Whicherver is Earlier)

 

Segment

Corporate 

Models

LW500 /  LW500ST / LH500

Scenarios

Meeting Rooms

Laser Projector Warranty

3 Years On Site

Laser / LED Light Source Warranty

3 Years or 5,000 Hrs

(Whicherver is Earlier)

Segment

Home Entertainment

Models

X3000i

Scenarios

4K 4LED Home Theatre

Laser Projector Warranty

3 Years On Site

Laser / LED Light Source Warranty

3 Years or 5,000 Hrs

(Whicherver is Earlier)

Projector Lamp Warranty Definition and Terms

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1 Only Fused Lamp-supported in warranty

2 Dimming of lamp, Breakage or Blasting of the lamp – not supported in warranty.

**Lamp is consumable item its brightness keeps on decreasing with the usage. So dimming is not covered in warranty.

 **Dimming:  Dimming is a continuous process and it is a natural phenomenon of the projector where brightness of the projector keeps on decreasing with every use.

Best practices recommended by BenQ will help to improving the overall life of the Projector

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DOs & DON’Ts

  DOs
 

1

DOs

Please ensure proper grounding ( earthing ) of the site before  installing the PRJ.

 

2

DOs

Please  use Power Stabilizer / Surge Protector / UPS to regulate the power supply and  avoid power fluctuation/ cut out.

 

3

DOs

PRJ should be kept under well  cooling system

 

4

DOs

PRJ should be kept away from dust  and moisture.

 

5

DOs

Please keep the projector covered  with dust proof covers when not in use

 

6

DOs

Please give enough time to cool down  the LAMP before switching on the PRJ just after a power off.

 

7

DOs

PRJ should use under defined on/off  cycles time: example : 2hours on/ 15 minutes off

 

8

DOs

Please  clean the PRJ periodically to remove dust which will help to keep the  ventilation holes open.

 

9

DOs

Always open the lens shutter or  remove the lens cap when the projector lamp is on.

  DON'Ts
 

1

DON'Ts

Please do not power off the Projector abruptly, always shut down the Projector properly.

 

2

DON'Ts

Please do not move / shift the Projector while it is working.

 

3

DON'Ts

Please do not allow students to  touch / sprinkle water droplets on PRJ.

 

4

DON'Ts

Please do not clean the Lens Assy with  rough cloth or with cleaning liquids. This cause scratches in the Lens Assy and  the display get blur. Please wipe the lenses with Lens tissues only for cleaning.

 

5

DON'Ts

Please do not look straight at the projector lens during operation. The intense light beam may damage your eyes.

 

6

DON'Ts

Please do not block the projector lens with any objects as this could cause the objects to become heated and deformed or even cause a fire. To temporarily turn off the lamp, press BLANK on the projector or remote control

 

7

DON'Ts

 

Please do not block the ventilation holes.

- Do not place this projector on a blanket, bedding or any other soft surface.

- Do not cover this projector with a cloth or any other item.

- Do not place inflammable near the projector.

If the ventilation holes are seriously obstructed, overheating inside the projector may result in fire.

 

 

 

8

 

 

DON'Ts

 

Do not place this projector in any of the following environments.

- Space that is poorly ventilated or confined. Allow at least 50 cm clearance from walls and free flow of air around the projector.

- Locations where temperatures may become excessively high, such as the inside of a car rolled up.

- Locations where excessive humidity, dust, or cigarette smoke may contaminate optical components, shorten the projector's life span and darken the image.

 

Warranty Procedure

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To obtain warranty service, end user must provide Proof of original purchase receipt or invoice.

*Note : Online sellers are not authorized by BenQ India to make any representations in respect of “BenQ” branded Projectors, and BenQ India may not be bound by any representations, warranty or  any other benefits offered by these unauthorized sellers to consumers. 

Dead on Arrival (DOA)

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If the product fails within 7 days from the date of purchase, and inform to BenQ, customer will log the complaint on BenQ toll free number i.e. 18004199979 after logging the complaint engineer will visit at given address and diagnose there any technical problem due to manufacturing defect and not repairable on-site, complaint will qualify as DOA and will be covered by our DOA warranty replacement process.

 

For DOA, the Unit should be intact with complete packing and accessories.

 

 

OOW Repair Charges
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Distance from SVC( To & Fro) Onsite Visit Charges (INR) per visit
Distance from SVC( To & Fro)

0-40 KM

Onsite Visit Charges (INR) per visit

300+TAX

Distance from SVC( To & Fro)

41-100 KM

Onsite Visit Charges (INR) per visit

500+TAX

Distance from SVC( To & Fro)

101-200 KM

Onsite Visit Charges (INR) per visit

1000+TAX

Distance from SVC( To & Fro)

>201 KM

Onsite Visit Charges (INR) per visit

As per Actual

Product Diagnosing Charges Servicing Charge Part Cost
Product

Standard PRJ Models

Diagnosing Charges

300 +Service Tax

Servicing Charge

1000+ Service Tax (Diagnosing charges waive off)

Part Cost

As per quotation

Product

LCDM / LTV

Diagnosing Charges

300 +Service Tax

Servicing Charge

700+ Service Tax   (Diagnosing charges waive off)

Part Cost

As per quotation

Product

PDP / FHD Video PRJ

Diagnosing Charges

500 +Service Tax

Servicing Charge

1200+ Service Tax (Diagnosing charges waive off)

Part Cost

As per quotation

Product

Pro AV PRJ Series

Diagnosing Charges

500 +Service Tax

Servicing Charge

1500+ service Tax (Diagnosing charges waive off)

Part Cost

As per quotation

Limitation of Liability

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Except for the warranties set forth herein, BenQ disclaims all other warranties, expressed, implied, or statutory, including but not limited to the implied warranties of merchantability or fitness for a particular purpose.  
 
Any implied warranties that may be imposed by applicable law are limited to the terms of this limited warranty. In no event shall BenQ be liable for any incidental, special or consequential, damages, including but not limited to loss of business, profits, data or use, whether in an action in contract or tort or based on a warranty, arising out of or in connection with the use or performance of the product, even if BenQ had been advised of the possibility of such damages.  
 
If, despite the foregoing limitation, for any reason BenQ becomes liable to you for damages incurred by you in connection with this Warranty Policy, then, the liability of BenQ will be limited to the amount equal to the amount paid by you according to the Proof of Purchase to BenQ or a BenQ authorised distributor or reseller for the product.

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