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What type of USB-C port is compatible with InstaShow USB-C button for wireless presentation?
USB-C ports that support following types of data transmission are compatible with InstaShow USB-C button for wireless presentation:
- DP Alt Mode with DisplayPort 1.2
- Thunderbolt 3
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How to check the Wi-Fi Area setting of InstaShow Button?
InstaShow Host and Button have the same Wi-Fi area setting so they should be paired successfully. Thus, to check Wi-Fi Area setting of InstaShow Button, please check the Wi-Fi Area setting of InstaShow Host.
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How to check the Wi-Fi Area setting of InstaShow Host?
Please enter Web Management, and click "Information" on the left side. You will see the setting of Wi-Fi Area on the bottom of the page.
Learn more
Can I use "Touch Back" on an interactive flat panel?


You can use "Touch Back" on an interactive flat panel under 2 conditions:
1) The touch panel of the interactive panel is functioning (USB HID required)
2) Connect the Host to the interactive panel with a USB cable (USB Touch port on the interactive panel)


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Can I use "Touch Back" when a touch-sensor is attached to my projector?

You can use "Touch Back" if both your projecor and touch-sensor support USB HID. Connect your projector to Host with a USB wire.


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Can I use InstaShow/InstaShow S for 10-12 hours per day?


Yes, you can.


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Can my mobile access the internet when connected to Host?

Make sure Host is connected to the ethernet if you want to have your mobile connect to the internet.


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Do I need to do anything when passing InstaShow button to another user?

You just need to plug out both InstaShow button's HDMI, USB cable, or type C from your PC. Nothing else is needed.


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Does BenQ InstaShow/InstaShow S support Mac extended mode?



Yes. BenQ InstaShow/InstaShow S support Mac extended mode.
 


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How to adjust the resolution of Windows laptop that is changed when connected with InstaShow?
Please select "Display" and adjust "Scaling" on the graphics card to adjust the resolution.
Learn more
How to change the sound coming from a laptop to the projector’s speakers while playing video through the InstaShow/InstaShow S on a projector?




Please adjust the setting of laptop audio to "HDMI output". Windows OS will record your previous audio output as default. Thus, you only need to re-appoint it to "HDMI output".
 


Learn more
Is a periodical restart of InstaShow necessary? Will the transmission quality between Host and Button be affected if a periodical restart is not performed?

Yes, a periodical restart of InstaShow is required. After 24 hours of usage, please power the InstaShow off for 30 minutes then restart. This will ensure stability and the best transmission quality between the Host and Button.


Learn more
If I buy an InstaShow in one country, can I use it in another country?
Is InstaShow/InstaShow S compliant with HDCP?

Yes, InstaShow/InstaShow S is compliant with HDCP. When HDCP content is shared with InstaShow/InstaShow S, the HDCP content will be shown on the HDMI-compliant digital displays.


Learn more
Will the performance of InstaShow/InstaShow S be impacted if my PC is outdated?

No. InstaShow/InstaShow S does not use any software or share PC's CPU resource. Therefore, InstaShow/InstaShow S performs well regardless of the performance of your PC.


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What is the maximum length of HDMI cable to use on InstaShow ?

It is suggested to use a HDMI cable with maximum length of 3 meters on InstaShow/InstaShow S.


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When will the Host enter network standby mode?
What is the maximum workable distance between the button and the Host?

The maximum workable distance is listed below: 

WDC10 series: 8 meters

WDC20 series: 15 meters

WDC30 series: 30 meters

VS20: 20 meters


Learn more
What is the minimum internet connection bandwidth required for a smooth connection between the Host and the Button?

Wi-Fi Traffic Test in Web Management is designed to help you check your internet speed. We recommend at least 15Mbps for 1080p 60Hz content.


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Can I use Split Screen on other devices?

The Split Screen function works with InstaShow Button, AirPlay, and Miracast.


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Does touch back support multiple Windows-based PCs simultaneously?

No, touch back only works on one PC at a time on a full screen.


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Is touch back compatible with Mac OS as well as Windows?

Yes, touch back supports multi-touch on Windows and Mac OS.


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When does the host wake up from network standby mode?

Network standby mode is disabled when:

- a wireless device is connected to the host’s SSID

- you press the standby button on the host


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What should I do if a “Do you want to allow this app to make changes to your device?” window pops up while launching InstaShow VS Assist app?


Depending on the “User Account Control Settings” in your PC’s Windows operating system, a window might pop up and ask you to confirm installation of the app. Click “Yes” to proceed.
If you are asked for permission from the Administrator, check with your IT staff or download InstaShow VS Assist version 1.0.1 or above. Please make sure you have uninstalled the current version before you install the new version.     


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If there are several VS20 Buttons in a meeting room, can each presenter’s presentation (via their Button) be shared on Teams or any other video conferencing app for remote attendees?

Yes, every presenter can plug-and-play their Button to show their presentation content on the room’s display. Remote attendees will not be able to see the presentation content at first. In order to share the presentation shown on the room’s display with remote attendees, the meeting host (i.e. the person who is logged in to Teams or any other video conferencing app) will need to activate “InstaShow Display”, “InstaShow Camera” and/or “InstaShow Audio” in Teams (or the respective video conferencing app) on their PC.

 

 


To do this, you need to install the VS Assist app. Here is a video describing how to do this. 




Learn more
Does everyone in the wireless conference meeting using VS20/VS10 have to install the VS Assist app?

No. Only the meeting host needs to run the VS Assist app on their PC, and then activate “InstaShow Display”, “InstaShow Camera” and “InstaShow Audio” in the video conferencing app. Other presenters (non-hosts) can present simply using InstaShow’s normal plug-and-play capabilities.  


Learn more
How do I choose my audio setting in Teams?

There are 2 types of microphone settings:

1. InstaShow Button Microphone: This setting is for when you are in a small room and you want to
    use the host PC’s InstaShow Button Microphone to replace the computer’s built-in microphone.

 

2. InstaShow Audio: This setting is for when you are in a larger room and you want to use to turn on
    the microphones on all the InstaShow Buttons in the room. You will need to install the InstaShow
    VS Assist app for this feature. 


Learn more

Specification

Can I use custom images for the splash screen?
Yes, the splash screen can be customized.
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Does the InstaShow series include Apache Log4j or Java Script Log4j support in its firmware design?
No, InstaShow series firmware designs do not include Apache Log4j or Java Script Log4j support.
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Can I hide Host's SSID on the screen?

Yes, you can hide Host's SSID on the screen. Please refer to User Manual for more info.


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Does BenQ InstaShow/InstaShow S support Windows extended mode?

Yes, BenQ InstaShow/InstaShow S supports Windows extended mode.


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Does InstaShow/InstaShow S support 3D content?

No, InstaShow/InstaShow S does not support 3D content.


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InstaShow has an outstanding Video/Presentation Mode. Does InstaShow S also have this feature?


Embedded with "Auto Switch," InstaShow S detects and changes to either Video or Presentation Mode automatically. There's no need to switch from mode to mode for InstaShow S.


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On "Split Screen" mode, if there are more than one participants doing video mirror, can all the other split screens play video and audio?


The last one to cast takes charge of the major screen. Only the major screen can cast video and audio. The other three can only cast images.


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What is the power consumption that InstaShow Button needs from the USB port?

5V/0.9A


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What resolution is displayed when InstaShow Host waits for a connection?
This depends on the resolution of the display connected to InstaShow Host, as 1080p and 4K (2160p) are supported.
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On InstaShow, which file formats can be used for uploading images as custom backgrounds for the guide screen and for display in idle mode (as a screensaver)?



Images should be JPEG, PNG, or GIF. For best results, we recommend an image resolution of 1920 x 1080, but the maximum acceptable resolution for custom background images is 3840 x 2160.


Learn more
What is the output resolution when InstaShow is used in 2 or 4-way split screen?




InstaShow output resolution depends on host output resolution settings, which determine actual resolution and frame rate per screen, whether single or split.
For example, if output resolution is 4K 30Hz on a single native screen, when used in split screen this is downscaled to 1080p 30Hz in 2 way-split as well as 4 way-split.


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Further Query

Can I use custom images for the splash screen?
Yes, the splash screen can be customized.
Learn more
Does the InstaShow series include Apache Log4j or Java Script Log4j support in its firmware design?
No, InstaShow series firmware designs do not include Apache Log4j or Java Script Log4j support.
Learn more
Can I hide Host's SSID on the screen?

Yes, you can hide Host's SSID on the screen. Please refer to User Manual for more info.


Learn more
Does BenQ InstaShow/InstaShow S support Windows extended mode?

Yes, BenQ InstaShow/InstaShow S supports Windows extended mode.


Learn more
Does InstaShow/InstaShow S support 3D content?

No, InstaShow/InstaShow S does not support 3D content.


Learn more
InstaShow has an outstanding Video/Presentation Mode. Does InstaShow S also have this feature?


Embedded with "Auto Switch," InstaShow S detects and changes to either Video or Presentation Mode automatically. There's no need to switch from mode to mode for InstaShow S.


Learn more
On "Split Screen" mode, if there are more than one participants doing video mirror, can all the other split screens play video and audio?


The last one to cast takes charge of the major screen. Only the major screen can cast video and audio. The other three can only cast images.


Learn more
What is the power consumption that InstaShow Button needs from the USB port?

5V/0.9A


Learn more
What resolution is displayed when InstaShow Host waits for a connection?
This depends on the resolution of the display connected to InstaShow Host, as 1080p and 4K (2160p) are supported.
Learn more
On InstaShow, which file formats can be used for uploading images as custom backgrounds for the guide screen and for display in idle mode (as a screensaver)?



Images should be JPEG, PNG, or GIF. For best results, we recommend an image resolution of 1920 x 1080, but the maximum acceptable resolution for custom background images is 3840 x 2160.


Learn more
What is the output resolution when InstaShow is used in 2 or 4-way split screen?




InstaShow output resolution depends on host output resolution settings, which determine actual resolution and frame rate per screen, whether single or split.
For example, if output resolution is 4K 30Hz on a single native screen, when used in split screen this is downscaled to 1080p 30Hz in 2 way-split as well as 4 way-split.


Learn more
How to resolve the connection issue and blinking LED indicator that took place after upgrading the firmware and driver for the button and host?
Please try the followings to fix the problem.
1. Turn off the power of the host and the button, and then turn them on.
2. Resync the button to the host again by pressing the hardware buttons on them.
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Why does Wi-Fi connection speed drop significantly during tests when mirroring?

This is normal due to the processing required by mirroring and the bandwidth it occupies having an impact on Wi-Fi connection speeds. To accurately gauge your wireless network speed, please do not speed test while mirroring. 


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How can I make the idle screen or guide screen stay displayed?


Please disable network standby mode, then the idle screen or guide screen will stay displayed. You can disable network standby model from web management > Advance Setting.


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How to change the resolution of Macbook when connected with InstaShow?


The changes are related to Macbook design. The resolution can be defined by changing the display setting of the Macbook:
(1) When "Default Retina Display" is selected, it will follow Macbook native resolution.
(2) When "BenQ InstaShow" is selected, it follows the native resolution of the connected display.


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The button is unstable or not waking up if the laptop goes into sleep mode. How could I do to fix it?
The problem is related to the fact that in the battery plan, most of the laptop components deactivate when not used for a certain time. Please follow below steps to fix this problem.
(1) Adjust the power plan so that the USB does not deactivate while running on battery
(2) Unplug and plug TX
Why do my remote attendees hear their own voice (e.g. echo) while using the BenQ InstaShow Wireless Conferencing System?

When your microphone and speaker are placed too close to each other, it is likely that your remote attendees will hear an echo. To fix echoes in the video conference, here are 3 things you can do:

1. You can use an all-in-one video bar or a microphone and speaker 2-in-1 soundbar device. These devices have Echo Cancellation features that will solve this issue.

2. If you use  the BenQ InstaShow Wireless Conferencing System in a large room and need a standalone speaker, make sure the speaker uses the USB 2.0 interface.

3. Your network bandwidth speed should be at least 20Mbps.


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How do you fix high latency in a video conference using VS20?


We recommend a minimum 20 Mbps network bandwidth, 4 GB RAM and 300 MB of available disk space.
If you still encounter poor signal quality, try the steps below to reduce latency:
1. Switch off any video streaming to release more network resources.
2. Change the microphone setting from “InstaShow Audio” to “InstaShow Button Microphone” in Teams or your video conferencing app. Unlike “InstaShow Button Microphone”, activating “InstaShow Audio” turns on all the VS20 button microphones and sends their audio data to the receiver thereby requiring greater network capacity.  


Learn more
How to adjust the resolution of Windows laptop that is changed when connected with InstaShow?

Please select "Display" and adjust "Scaling" on the graphics card to adjust the resolution.


Learn more
What type of USB-C port is compatible with InstaShow USB-C button for wireless presentation?
USB-C ports that support following types of data transmission are compatible with InstaShow USB-C button for wireless presentation:
- DP Alt Mode with DisplayPort 1.2
- Thunderbolt 3
Learn more
How to check the Wi-Fi Area setting of InstaShow Button?
InstaShow Host and Button have the same Wi-Fi area setting so they should be paired successfully. Thus, to check Wi-Fi Area setting of InstaShow Button, please check the Wi-Fi Area setting of InstaShow Host.
Learn more
How to check the Wi-Fi Area setting of InstaShow Host?
Please enter Web Management, and click "Information" on the left side. You will see the setting of Wi-Fi Area on the bottom of the page.
Learn more
Can I use "Touch Back" on an interactive flat panel?


You can use "Touch Back" on an interactive flat panel under 2 conditions:
1) The touch panel of the interactive panel is functioning (USB HID required)
2) Connect the Host to the interactive panel with a USB cable (USB Touch port on the interactive panel)


Learn more
Can I use "Touch Back" when a touch-sensor is attached to my projector?

You can use "Touch Back" if both your projecor and touch-sensor support USB HID. Connect your projector to Host with a USB wire.


Learn more
Can I use InstaShow/InstaShow S for 10-12 hours per day?


Yes, you can.


Learn more
Can my mobile access the internet when connected to Host?

Make sure Host is connected to the ethernet if you want to have your mobile connect to the internet.


Learn more
Do I need to do anything when passing InstaShow button to another user?

You just need to plug out both InstaShow button's HDMI, USB cable, or type C from your PC. Nothing else is needed.


Learn more
Does BenQ InstaShow/InstaShow S support Mac extended mode?



Yes. BenQ InstaShow/InstaShow S support Mac extended mode.
 


Learn more
How to adjust the resolution of Windows laptop that is changed when connected with InstaShow?
Please select "Display" and adjust "Scaling" on the graphics card to adjust the resolution.
Learn more
How to change the sound coming from a laptop to the projector’s speakers while playing video through the InstaShow/InstaShow S on a projector?




Please adjust the setting of laptop audio to "HDMI output". Windows OS will record your previous audio output as default. Thus, you only need to re-appoint it to "HDMI output".
 


Learn more
Is a periodical restart of InstaShow necessary? Will the transmission quality between Host and Button be affected if a periodical restart is not performed?

Yes, a periodical restart of InstaShow is required. After 24 hours of usage, please power the InstaShow off for 30 minutes then restart. This will ensure stability and the best transmission quality between the Host and Button.


Learn more
If I buy an InstaShow in one country, can I use it in another country?
Is InstaShow/InstaShow S compliant with HDCP?

Yes, InstaShow/InstaShow S is compliant with HDCP. When HDCP content is shared with InstaShow/InstaShow S, the HDCP content will be shown on the HDMI-compliant digital displays.


Learn more
Will the performance of InstaShow/InstaShow S be impacted if my PC is outdated?

No. InstaShow/InstaShow S does not use any software or share PC's CPU resource. Therefore, InstaShow/InstaShow S performs well regardless of the performance of your PC.


Learn more
What is the maximum length of HDMI cable to use on InstaShow ?

It is suggested to use a HDMI cable with maximum length of 3 meters on InstaShow/InstaShow S.


Learn more
When will the Host enter network standby mode?
What is the maximum workable distance between the button and the Host?

The maximum workable distance is listed below: 

WDC10 series: 8 meters

WDC20 series: 15 meters

WDC30 series: 30 meters

VS20: 20 meters


Learn more
What is the minimum internet connection bandwidth required for a smooth connection between the Host and the Button?

Wi-Fi Traffic Test in Web Management is designed to help you check your internet speed. We recommend at least 15Mbps for 1080p 60Hz content.


Learn more
Can I use Split Screen on other devices?

The Split Screen function works with InstaShow Button, AirPlay, and Miracast.


Learn more
Does touch back support multiple Windows-based PCs simultaneously?

No, touch back only works on one PC at a time on a full screen.


Learn more
Is touch back compatible with Mac OS as well as Windows?

Yes, touch back supports multi-touch on Windows and Mac OS.


Learn more
When does the host wake up from network standby mode?

Network standby mode is disabled when:

- a wireless device is connected to the host’s SSID

- you press the standby button on the host


Learn more
What should I do if a “Do you want to allow this app to make changes to your device?” window pops up while launching InstaShow VS Assist app?


Depending on the “User Account Control Settings” in your PC’s Windows operating system, a window might pop up and ask you to confirm installation of the app. Click “Yes” to proceed.
If you are asked for permission from the Administrator, check with your IT staff or download InstaShow VS Assist version 1.0.1 or above. Please make sure you have uninstalled the current version before you install the new version.     


Learn more
If there are several VS20 Buttons in a meeting room, can each presenter’s presentation (via their Button) be shared on Teams or any other video conferencing app for remote attendees?

Yes, every presenter can plug-and-play their Button to show their presentation content on the room’s display. Remote attendees will not be able to see the presentation content at first. In order to share the presentation shown on the room’s display with remote attendees, the meeting host (i.e. the person who is logged in to Teams or any other video conferencing app) will need to activate “InstaShow Display”, “InstaShow Camera” and/or “InstaShow Audio” in Teams (or the respective video conferencing app) on their PC.

 

 


To do this, you need to install the VS Assist app. Here is a video describing how to do this. 




Learn more
Does everyone in the wireless conference meeting using VS20/VS10 have to install the VS Assist app?

No. Only the meeting host needs to run the VS Assist app on their PC, and then activate “InstaShow Display”, “InstaShow Camera” and “InstaShow Audio” in the video conferencing app. Other presenters (non-hosts) can present simply using InstaShow’s normal plug-and-play capabilities.  


Learn more
How do I choose my audio setting in Teams?

There are 2 types of microphone settings:

1. InstaShow Button Microphone: This setting is for when you are in a small room and you want to
    use the host PC’s InstaShow Button Microphone to replace the computer’s built-in microphone.

 

2. InstaShow Audio: This setting is for when you are in a larger room and you want to use to turn on
    the microphones on all the InstaShow Buttons in the room. You will need to install the InstaShow
    VS Assist app for this feature. 


Learn more