Please check if a red light is flashing by pressing any button on your remote.
STEP 1: check the battery
- Please check if the battery has been plugged in correctly and make sure the battery is not running low.
- If the battery is low or out of charge, please replace the battery and ensure the new battery is properly plugged in.
- If there's no issue with the battery, please proceed to step 2
STEP 2: check pairing
- Press any button on the remote control and check the light indicator color
- If the remote flashes blue, please reach out to the BenQ service center in your area for further assistance
- If the remote flashes red, this indicates that the remote is not connected to Android TV. Please wait for 30 seconds for a push notification to appear and allow you to pair the remote with the projector
- To pair the remote control, press the "OK" button on the remote control until the light flashes blue. You may refer to this video for more details about remote control pairing: how to pair the BenQ QS01 Android TV stick with its remote