LED behavior
This chapter describes the basic display operations.
Power button
LED status
Display status
Description
On
The display is powered on and awake.
Asleep
The display is powered on and in sleep mode.
Powered off
The display is powered off, connected to a power source, and the power switch is on.
Power switch off
The power switch is off or the display is not connected to a power source.
Operations
Operation
User action
Result
Power on
Press the button while the display is powered off.
The displays powers on.
Sleep
Press the button while the display is powered on and active.
The display goes into sleep mode.
Wake up
Press the button while the display is in sleep mode.
The display wakes up.
Power off
Press and hold the power button for three seconds.
A countdown timer appears and powers off the display in 10 seconds.
Force power off
Important
Use this method only when the display is unresponsive.
Press and hold the power button for 10 seconds.
If this fails, use the power switch at the bottom of the display.
The display shuts down.
User access
BenQ recommends binding smart displays to AMS for more convenient and secure access to the display, user profiles, and data. When AMS is enabled, users can log in to access smart signage features as well as their local and cloud-based files and folders. For details, see Binding the display to AMS.
Logging in
Login Method
User Action
Log in as a guest
Tap Guest.
Log in with AMS credentials
- Tap Log in.
- Enter a valid user name and password.
Log in using SSO
- Tap Log in.
- Tap Sign in with SSO.
- Select a directory service.
- Enter a valid user name and password.
Log in with an NFC card
Tap a registered NFC card on the NFC sensor.
Log in through QR code
- Tap Log in.
- Tap QR code.
- Scan the QR code.
- Enter a valid user name and password.
Note
Users only need to enter their credentials the first time they log in using a QR code.
Logging out
- Tap the user account icon on the bottom left corner of the screen.
- Tap Log out.
Tip
Administrators can enable Idle Session Logout on AMS to ensure that the display is logged out when it remains inactive for a set period of time. This prevents unauthorized access to the display and the user data in case the original user forgets to log out of their account.
User interface
Home screen
After logging into the smart signage, users will have access to their own Home screen. Users can personalize this screen by changing their wallpaper, adding their preferred app shortcuts and widgets, and customizing the layout to match their workflow.
- Sidebar (System toolbar)
- Page navigation
- Taskbar
- User account
- App dock
- Connections and settings
- Apps, widgets, and bookmarks
- Volume controls
- Network connection status
- Notifications
Changing the wallpaper
1. Tap the user account icon at the bottom left corner of the screen.
2. Tap Personal Settings → Wallpaper Settings.
3. Select a wallpaper image.
Note
The image list only appears when there are image files saved on the display or on any connected USB device.
4. (Optional) Edit the image.
5. Tap Save copy.
Note
If you are logged in to AMS, the wallpaper will be synced with your AMS account.
Adding app shortcuts
There are two methods to perform this step:
Methods
Actions
Mouse
- Select
on the taskbar.
- Click and drag an app or widget from the menu to the Home screen.
Remote control
- Select
- Select Set Shortcut
- Choose up to 7 apps to add to the app dock.
Removing apps
There are two methods to perform this step:
Methods
Actions
Mouse
- Click and hold the app. The Remove box appears.
- Drag the app to the box.
Remote control
1. Select
2. Select Set Shortcut
3. Uncheck the apps to remove
Managing notifications
The smart signage automatically receives the latest firmware and apps updates once it is connected to the internet. Every time a new update is available, a red badge appears on the Notifications icon 
. Select the icon to open the Notifications window.
. Select the icon to open the Notifications window.
UI Element
Description
Pop-up messages
Enable/Disable pop-up notifications.
Show/Hide the update details.
Update
Tap this to download and install the update.
Warning
- The firmware update requires a system restart. Make sure to save all important data before proceeding.
- The update process may take a few minutes to complete. Ensure that there are no interruptions. Do not power off the device or disconnect from the internet to prevent permanent damage to the display.
Tap this to delete the notification.
Clear All
Tap this to clear all notifications.
Tip
In case an update is deleted from the list, it can still be installed through the Settings menu. For details, see Updating the firmware.
Sidebar(System toolbar)
There are two ways to open sidebar menu:
• Mouse: Use your mouse to click on the bars at the left or right sides of the screen.
• Remote control: Press the Sidebar button 
UI Element
Description
1 Home
Go to the Home screen.
2 Back
Go back to previous screen.
3 Recent
Access recently used apps and input sources.
4 Quick launch
Access the app drawer to quickly launch apps.
5 Recently used apps
List of three most recently used apps.
6 Connections
Open the Connections menu.
7 Freeze
Freeze the screen.
Enabling the sidebar
The sidebar is enabled by default. In case it is disabled, perform the following steps:
The sidebar is enabled by default. In case it is disabled, perform the following steps:
- Open the Settings menu.
- Tap Advanced.
- Enable System Sidebar.
Google interface
Users who fail to enable BenQ services during the BenQ Launcher setup will get the default Google user interface. They will not have access to the BenQ device and user management platforms as well as the sidebar and custom smart signage settings.
1. Back
2. Home
3. Recent apps
To enable BenQ services, users must reset the display to its factory settings and then set up the BenQ Launcher. For details, see the following topics:
Connections
The smart signage has several ports that can be used to input and output data and media.
Video connection
Connect the input device to any of the HDMI ports on the bottom panel.
Audio connection
Use either method below to establish your audio connection
Connection
Configuration
HDMI 1 (ARC)
- Connect a soundbar to the HDMI 1 (ARC) port on the bottom panel to transmit audio from the display to the external speaker.
- Go to Display > Advanced settings, ensure that HDMI CEC & HDMI ARC are enabled. For details, see Display settings.
3. 5 mm audio out jack
Connect the audio output device to the 3.5 mm audio out jack on the bottom panel.
Device Management
Connect the management console using the RS-232 port on the bottom panel. This connection allows administrators to configure the BenQ display settings with their laptop or local management console.
USB connection
Connect your USB devices to the USB 2.0 ports on the bottom panel.
Note
When connecting devices to the any of the display’s USB ports, ensure the following:
- The maximum cable length is 5 m (16.4 ft) for USB 2.0 slots.
- The smart signage limits the number of USB connections. If all USB slots are occupied and a USB hub is connected to the display, it will not recognize any new USB input devices.
Remote control
- Power button
- Play button
- Previous button
- Stop button
- Connection button
- Home button
- Menu button
- Direction buttons
- All apps button
- Mute button
- Freeze screen button
- Number buttons
- Screenshot button
- Blank screen button
The behavior of the blank screen button can be configured in the Display settings menu. For details, see Configuring the remote control blank screen setting. - Volume down button
- Volume up button
- Custom button
Opens the designated app. Default app is InstaShare 2. - OK button
- Picture mode button
- Return button
- Sidebar button
- Pause button
- Next button
- Status LED
Install remote control batteries
- Open the remote control battery cover.
- Insert the batteries, ensuring the positive and negative ends are facing in the correct direction.
- Put the cover back on.
Usage guidelines
- Keep the remote control cool and dry at all times. Prolonged exposure to direct heat and humidity may cause it to malfunction.
The following guidelines are only applicable when using the IR sensor.
- Keep the IR sensor away from direct sunlight or a strong light source as this may disrupt the remote control signal. Adjust the room lighting or the placement of the display to ensure proper communication with the IR sensor.
- The maximum remote control distance is 4 m (13.12 ft) from the IR sensor.
- The remote control must be within the horizontal range of 60 degrees and the vertical range of 30 degrees to ensure proper transmission to the IR sensor.
