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This usually occurs when the app you use is updating, which is an enabled setting as default on Android TV, combined with an unstable or slow Internet connection. We suggest you use the BenQ User Dashboard to verify the Internet speed on your Android TV, and to improve the signal strength if it is necessary by switching your network to 5GHz from 2.4GHz, moving your wireless router to a better position, or switching to a Wi-Fi channel that is less congested for better signal strength and internet speed.
How to check internet quality through the BenQ User Dashboard on my Android TV?
If you prefer to turn off the auto-update app setting to avoid exiting out of apps , please follow the instructions below.
Step1
Go to Apps
Step2
Go to Open Google Play Store
Step3
Go to Account
Step4
Go to Settings
Step5
Select Don’t auto-update apps
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