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When HDR Isn’t Working

How to Troubleshoot When HDR Content Isn’t Displayed Correctly

HDR imperfections troubleshoot instruction

With the proliferation of HDR content and HDR-compatible devices, gamers can immerse themselves into visually stunning worlds and dynamic cutscenes. This article addresses common HDR-related challenges and offers troubleshooting tips.

What is HDR ?

HDR, or High Dynamic Range, is a content format that captures, processes, and reproduces videos, images, or video games in a way that increases details in bright and dark scenes and offers a superior range of color. HDR provides enhanced realism and greater overall visual impact when compared to its predecessor format, SDR (Standard Dynamic Range). While SDR is still more common, HDR usage is increasing for both movies and video games. However, sometimes HDR-labeled content does not display correctly, and it may even appear worse than the same content in SDR.

Troubleshooting HDR display issues

Remember that the key elements required for HDR to work correctly are: the source must be HDR content, it must come from an HDR signal source, it must display on an HDR-supporting monitor, and it must use an HDR-supported connection. All BenQ MOBIUZ monitors are designed to display HDR content, so if you’re already using one, here are the other elements for you to check:

1.  Is the content HDR encoded? For videos games that support HDR, some require you to manually select or turn-on HDR in the game settings.

2.  Is your signal source (PC or gaming console) set to display HDR content? You may have to turn this on manually.

3.   Do you have the right signal cable for HDR? For HDR content, HDMI High Speed, HDMI Premium Certified, HDMI 2.0 compliant, or DisplayPort Compliance Certification for DP 1.4 compatibility will work. For 4K HDR 60Hz+ content, you’ll need HDMI 2.1 or DisplayPort (DP) 1.4 or higher.

What else could cause problems with HDR ?

HDR content could look incorrect due to the monitor, the content itself, or the bandwidth. If the monitor is not properly color calibrated for HDR content, you will have a lower display quality. The HDR content might not be properly produced or encoded, or it simply could be a result of technical limitations.

Additionally, because HDR content requires more signal bandwidth, an older HDMI/DisplayPort port or cable that can’t support it will cause display issues, such as a black screen.

How do I turn HDR on and off ?

MOBIUZ monitors auto-detect whether the source signal is HDR or SDR and adjust accordingly, so you’ll only have to turn HDR on or off at the source.

  •   For PS5, select Settings > Screen and Video > Video Output > select HDR.
  •   For an Xbox Series X/S, press the Xbox “X” button to open the guide. From the guide, select Profile & System > Settings > General > TV & Display options > Video Modes > select Allow 4K and allow HDR10; both must be enabled for HDR to work.
  •   The Nintendo Switch does not support HDR.
  •   For Windows PC or laptop, select the Start button > Settings > System > Display > HDR. For multiple displays, select a monitor that supports HDR.

Understanding HDR requirements and troubleshooting can be complicated or confusing. Using the guidelines above will help you figure it out and optimize your HDR content experience.

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