Cookie Setting

We use cookies and similar technologies to process personal information for the operation of our website, statistical analysis, and providing targeted advertising. We share information about your use of the site with our advertising partners who may further share it with additional parties. You may opt out of performance cookies here, and learn more about how we use cookies here” 

How can I change my BenQ cookie settings?

Page updated: May 2020

Some essential features on BenQ sites just won’t work without cookies. And having other cookies switched off can seriously affect the way you’ll be able to enjoy our services.

Please check your cookie settings below and turn on any cookies you’re happy with.

“Strictly necessary” cookies can’t be turned off. But Functional and Performance cookies can be turned on or off below. You can learn more about cookies and what they do on our other pages.

If you've chosen to block third-party cookies on your browser, your cookie preferences won't carry over from benq.eu to benq.xx and vice versa. Please make sure to set your cookie preferences in both places.

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    Strictly necessary cookies

    These cookies are essential so that you can move around the website and use its features. Without these cookies services you have asked for cannot be provided.

    See list of strictly necessary cookies

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    Functional cookies

    These cookies allow the website to remember choices you make to give you better functionality and personal features.

    See list of functional cookies

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    Off

    Performance cookies and advertising cookies

    Performance cookies

    These cookies help to improve the performance of BenQ. If you want to opt-out of advertising cookies, you have to turn-off performance cookies. We also use Google Analytics, SessionCam and Hotjar to track activity and performance on the BenQ website. You can control the information provided to Google, SessionCam and Hotjar.  To opt out of certain ads provided by Google you can use any of the methods set forth here or using the Google Analytics opt out browser add-on here. To opt-out of SessionCam collecting data, you can disable tracking completely by following link：https://sessioncam.com/choose-not-to-be-recorded/. To opt-out of Hotjar collecting data, you can disable tracking completely by following link：https://www.hotjar.com/privacy/do-not-track/.

    See list of performance and advertising cookies

     

    Advertising cookies

    These cookies are used to track your activity on the BenQ website and other websites across the Internet, help measure the effectiveness of our advertising campaign and deliver advertisements that are more relevant to you and your interests. We use various advertising partners, including Amazon, Facebook, and Google. These cookies and other technologies capture data like your IP address, when you viewed the page or email, what device you were using and where you were. You can find out how to avoid them below.

    See list of performance and advertising cookies

     

We use cookies and similar technologies to process personal information for the operation of our website, statistical analysis, and providing targeted advertising. We share information about your use of the site with our advertising partners who may further share it with additional parties. You may opt out of performance cookies here, and learn more about how we use cookies here” 

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Support
Order
Payment
Return and Refund
Order
  • How to place an order online?
  • Add an item to your cart by clicking on the "Add to cart" button, and then go to your "Cart" on the top right corner of website. View your items, and then "check out“. Before check out, you can log in as a BenQ member or you can use guest check out to complete the order. During the check out process, you can edit your payment, billing address, and shipping address. Once the order is complete, you will get an order confirmation, and BenQ will send an order receive email to you within 24 hours. If you do not see an order confirmation email in your inbox, then please check your spam folder as well.
  • How can I check my order status?

  • You can log in to your account (if you created one) or you can check your email for order updates as well.

  • Why isn't my order processing?
  • Sometimes we can not process your order if your billing address/name does not match your credit card's billing address/name OR if your billing address does not match your shipping address. Please make sure to enter your credit card and address information correctly.
  • How do I know if my order has been shipped?

  • Normally It may take 1-2 business days to process your order. You will receive an email notification when your order has been shipped.

  • How can I get my shipping tracking number?
  • After your package has been shipped, you will get a tracking number sent to your email. Please make sure to check your spam folder just in case you do not see it in your inbox. You can also log in your account (if you created one) to see the tracking number.
  • Can I cancel my order?

  • Once the order has been processed we can not cancel your order. 

  • Do you accept international orders?
  • No, BenQ Australia currently accepts orders from the Australia only.
Payment
  • What forms of payment do you accept?
  • We currently accept Visa, MasterCard and American Express. We do not accept checks and money orders
  • Do you charge sales tax on my orders?
  • BenQ collect 10% GST on orders. Your cart price will reflect the GST charge based on your order. Where required, GST is also applied to the shipping charges
Return and Refund
  • What is your return policy?
  • BenQ will accept return requests for any products purchased from our official website within 14 calendar days of receiving your order. Products that arrive damaged must be reported to us within 5 business days in order to be eligible for a full refund. Any return requests raised after the eligible return period will be subject to a restocking fee of 20% or $25, whichever is greater. All products returned to BenQ must be in original packaging with all original items that came with the box.
  • How do I make a return?
  • Please contact us at BQau.Shop@BenQ.com to request a Return Merchandise Authorization (RMA). Once your return is processed, you will receive an RMA number to return the product
  • What's the refund process?
  • Refunds will be issued once the returned items are received at the BenQ warehouse, and take about 2-3 weeks to process. We will not refund the original shipping charges (if applicable).
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