FAQ | BenQ Asia Pacific

World’s First 4K HDR Gaming Projector 4K @ 60Hz 16ms | TK700STi

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Why does the projector not respond to any command when powering on or turning off?

How to resolve the "Illegal Format" message that popped up when I was inputting RS232 commands?

Which reminder messages will stop being displayed after "Reminder Message" is switched off?

Can I control the BenQ projector with a remote control designed by other manufacturers?

How do I use a RS232 cable to power on or power off the projector?

How do I use a RS232 cable to control the volume and sound on the projector?

Does the projector support changing slides on PowerPoint using a remote which emulates page up and page down commands for both Windows PC and MacOS?

How should I choose a projection screen?

How to change the lamp and reset the lamp timer?

How do I clean my projector lens?

How do I enable hotspot on an Android TV dongle for iOS devices to enable wireless projection?

How can I remove installed apps?

Can I control an Android TV dongle with Amazon Alexa?

Can I power off only the Android TV dongle?

Can I power off only the Android TV dongle?

How can I re-pair my Remote Control to the Android TV dongle if they become disconnected?

Can I use Google Assistant?

Can I use Google Voice search?

Can I control projectors through the Android TV dongle using voice control?

Can I connect Chromecast, Amazon Fire, Roku, or Apple TV to my projector?

Can I control my projector with a mobile phone?

Is the Android TV dongle able to connect to Bluetooth speakers or headphones?

How can I experience smooth wireless casting with the Android TV dongle?

What can I do if my Android TV dongle's internal storage is nearly full?

Can I change the resolution of content streamed using the Android TV dongle?

How can I rename the remote control associated with my Android TV dongle?

How can I tell if the Android TV dongle's remote control has a low battery level?

Why some apps are not available in my Play Store?

How can I screen mirror from a Windows/MacOS desktop with an Android TV dongle?

How can I use the BenQ Smart control app?

How do I mute the projector?

How many pairs of 3D glasses can BenQ projectors sync with at once?

Can I play PlayStation 5 (PS5) with BenQ projector?

Does the projector support HDR for media casting via Google Chrome?

Can I change the projector lamp myself?

What is LAN Web Control?

Why is there slight scent of burning or plastic smell when using projectors？

Why I cannot use PointDraw on my ChromeBook?

May I use QPresenter in my mobile phone?

Please don't place the projector in any of the following environments.

Can I leave my projector turned on 24/7?

How to clean the lens?

The lamp is not on but the fan remains running, what is happening?

For projectors that use an anamorphic lens, there are Anamorphic 2.4:1/Anamorphic 16:9 options in the Aspect Ratio setting. May I know what they are for?

My remote control is not working. What can be done to fix it?

Why can’t I use a QR code to log in to the AMS system when the projector is turned on?

Why doesn't the projector accept content formatted in 3D?

Why the keystone value can not be saved after turning off the projector?

The eco mode is much darker than SmartEco mode. Is it normal?

Projection is rather blurry, what can I do?

Several buttons on the Android TV dongle's remote control are not working when I connect it to other BenQ projectors. How can I fix that?

Which 3D glasses are recommended for BenQ projectors with 3D features?

Which types of BenQ projectors require a power cycling process?

What is the maximum resolution supported by the wireless dongle when mirroring from Android and iOS devices?

What is the maximum resolution supported by the wireless dongle when casting via Chrome?

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