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We use cookies and similar technologies to process personal information for the operation of our website, statistical analysis, and providing targeted advertising. We share information about your use of the site with our advertising partners who may further share it with additional parties. You may opt out of performance cookies here, and learn more about how we use cookies here” 

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Why isn't my keyboard/mouse working on the monitor’s built-in USB hub? How to connect my keyboard/mouse to the monitor?
Why can't I switch to other color modes on my monitor when connected a Mac or Windows device and using Display Pilot software?
My BenQ monitor doesn’t support USB-C. Can it connect to an M1/M2 MacBook® via a Thunderbolt 3/4 (USB-C) to DisplayPort or HDMI adapter?
Why cannot my Macbook M1 Pro, Macbook M1 Max , and Mac Studio M1 Max and M1 Ultra recognize two individual monitors with the same model name in Display Pilot?
How can I display pictures in 10-bit color?
Why does the USB power notice always appear on my monitor when plugging a USB device? How do I get rid of the USB power notice?
How does Display Pilot software facilitate better use of your BenQ DesignVue monitor?
Why is there no color mode option or why are there only specific color mode options for user selection in Display Pilot software?
Why does the monitor not enter standby mode under PBP/PIP when I shut down my input devices such as laptops and desktops?
Why Apple verify that “DisplayPilot.app” is malicious software and cannot open it?
What is IPS glow and how can I make it less visible?
What is emulated HDR?
When connecting the monitor with a Mac, only the HDR picture mode is available in the OSD menu. How can I switch to other OSD picture modes?
What is HDR10?
What is the difference between DisplayHDR and HDR10?
When connecting the monitor with a Mac, why is LBL (low blue light) color mode disabled and greyed out in the OSD menu? How can I switch on?
Why does the message "Emulated HDR" appear on the monitor when playing HDR content?
What are the differences between Eye Protect, Bright Intelligence, and Bright Intelligence Plus?
Why does a frame appear on my monitor's screen when PBP is turned on? What is it and is it removable?
How can I adjust display settings in Mac OS for BenQ PD/SW series monitors?
Why is my BenQ monitor locked at 4K 30Hz or not showing 4K 60Hz when connected to a Mac M1?
How can I detect external USB devices inserted into a PD series monitor's USB port?
Do all SW series and PD series monitors support the VESA Quick feature?
How to solve the no audio output from a BenQ monitor?
Do BenQ monitors work with Mac M1/M2?
How can I connect a Mac® M1/M2 to BenQ monitors?
Are BenQ monitors compatible with Apple Mac M1/M2?
How to Fix Mac® M1/M2 External Monitor Flicker?
What is the maximum ECO sensor detection range? Why does the ECO sensor on my monitor not work as intended?
What is image sticking and how to avoid or get rid of it?
What is backlight bleed or backlight leakage?
Why does my monitor have flickering?
Is there a protective film or plastic film was applied to my BenQ monitor screen that needs to be peeled off?
Do I need to install the WHQL (Windows Hardware Quality Labs) driver in Windows for my BenQ monitor? Is there an updated version of the WHQL driver?
Does BenQ monitor use full-array LED lighting or edge-lit LED lighting?
Are all BenQ monitors or only certain models mercury free?
Are there any hazardous substances contained in the product? If so, in which part of the product? What are the ways to reduce any risk of exposure to hazardous substances while using the product?
Can LCD monitor be used at a 24 hours per day environment?
How come Windows or Mac detects the monitor as "BenQ LCD" instead of it's corresponding BenQ monitor model name?
What is M-book mode?
What is Reading mode?
How does Eco sensor work?
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