Download:BenQ LCD Monitor Dead Pixel Policy
Warranty Procedure
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To initiate a Warranty, please arrange directly to a BenQ Authorised Service Provider.
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Present valid Proof of Purchase. Warranty is determined from the date of purchase of Product by the first customer. Warranty card is not compulsory.
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BenQ reserves the right to regard the Product as Out of Warranty, or reject Warranty service completely for failing to produce a valid Proof of Purchase.
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On-site pick up service is available with respect to the product eligible for On-site pick up service Warranty only. Customer must adhere to the packing requirements before this service can be arranged, including the use of original product packaging or equivalent box or carton with cushioning offering adequate protection from shock, vibration and drop during transportation. BenQ reserves the right to refuse warranty service as a result of inadequate packaging and is thus deemed Out of Warranty. On-site pick up service must be scheduled within office hours.
Dead on Arrival (DOA)
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If the Product fails to operate to the specifications and standards of the product model itself, has a latent defect or is otherwise not compliant with the conditions or scope within this Warranty Terms and Conditions within the first Seven (7) calendar days from date shown on the Proof of Purchase, it is eligible as DOA.
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The following conditions define a DOA Product:
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Valid Proof of Purchase of Product by the first customer; and
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Product deemed eligible for DOA by BenQ or an Authorised Service Provider of BenQ within DOA period; and
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Serial number on the package matches the Serial number on the Product; and
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Product must include all original packaging, accessories and any bundled third party goods; and
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Not in Out of Warranty condition.
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Failure to meet any one of the conditions, BenQ reserves the right to refuse DOA and apply standard Warranty or Out of Warranty service to the Product.
Out of Warranty
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Product is considered as Out of Warranty based on the following against the Warranty Period of respective Product:
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The customer's proof of purchase, invoice or receipt indicating the date of purchase, or;
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The manufacture date of the Product from the specification/rating label.
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Product in Warranty period, including but not limited to the following:
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Counterfeit, or;
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Imported by country or region not in accordance to Product warranty policy, or;
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Serial number on the specification or rating label is unclear, changed, damaged, removed, or;
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Warranty or sealed label is changed, damaged, removed, or;
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Normal wear or tear, or;
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Operate beyond Product's intended design, specification, capability, purpose, or;
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Natural disaster or force of nature, e.g. fire, flood, lightning, or;
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Extremes of temperature, humidity or condition deemed inappropriate for Product operation or storage, or;
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Corrosion from exposure to chemical/electrochemical reaction with the environment, such as seawater (salt content of air), moisture, sweat, bacteria, household cleaning agents, extremes of atmospheres, or;
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Incorrect operation caused by third party product or accessory, connecting source such as personal computer, laptop, media player (digital optical disc/data storage based) or set-top box.
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Customer induced liability, including but not limited to the following:
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DEFECTS OR MALFUNCTIONS CAUSED BY DAMAGE RESULTING FROM IMPROPER CARE, NEGLECT, MISUSE, ABUSE, OR OPERATION OF THIS PRODUCT CONTRARY TO THE INSTRUCTIONS CONTAINED IN THE USER MANUAL
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DAMAGE OR DEFECT CAUSED BY ACCIDENT, SAND, WATER OR BATTERY LEAKAGE
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DAMAGE CAUSED DURING ANY MODES OF TRANSPORTATION, COURIER, POSTAGE, OR MAIL
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DAMAGE CAUSED BY ANY MODIFICATION OR SERVICING PERFORMED BY PERSON(S) OTHER THAN BENQ OR BENQ AUTHORISED SERVICE CENTER
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ACCESSORIES, INCLUDING BATTERIES, CHARGER, AC ADAPTOR, CABLES (ALL FORMS) AND OTHER CONSUMABLES
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ANY ELECTRONIC DATA LOSS DUE TO MALFUNCTIONING OR REPAIR OF THIS PRODUCT
Limitation of Liability
Except for the warranties set forth herein, BenQ disclaims all other warranties, expressed, implied, or statutory, including but not limited to the implied warranties of merchantability or fitness for a particular purpose.
Any implied warranties that may be imposed by applicable law are limited to the terms of this limited warranty. In no event shall BenQ be liable for any incidental, special or consequential, damages, including but not limited to loss of business, profits, data or use, whether in an action in contract or tort or based on a warranty, arising out of or in connection with the use or performance of the product, even if BenQ had been advised of the possibility of such damages.
If, despite the foregoing limitation, for any reason BenQ becomes liable to you for damages incurred by you in connection with this Warranty Policy, then, the liability of BenQ will be limited to the amount equal to the amount paid by you according to the Proof of Purchase to BenQ or a BenQ authorised distributor or reseller for the product.
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