Is periodical restart of InstaShow necessary? Will the transmission quality between Host and Button be affected if periodical restart is not performed?
No, it is not necessary. The default setting is “Disable” and the feature is for the flexibility of scheduling.
How many InstaShow buttons can one InstaShow Host pair with?
One InstaShow Host can pair with 16 InstaShow buttons.
Can I use my own photos for the splash screen?
No, the splash screen cannot be customized due to the current software design.
Does BenQ InstaShow/InstaShow S support Windows extended mode?
Yes, BenQ InstaShow/InstaShow S supports Windows extended mode.
Does InstaShow/InstaShow S support 3D content?
No, InstaShow/InstaShow S does not support 3D content.
Is InstaShow WDC10C compatible with all type-C devices?
Type-C with DisplayPort (Alt mode) is required. User can check it on devices' Spec Sheet.
*the requirement above applies to all wireless presentation system with Type-C, BenQ products included.
Why do I see black screen when I connect InstaShow RX HDMI output to telepresence system such as LifeSize ICON400 HDMI Laptop input?
Most HDMI input of telepresence video conference machine doesn't support HDCP. InstaShow RX has HDMI HDCP output as default setting. When displayed site doesn't support HDCP, the InstaShow RX will judge it as illegal output and block the HDMI output. BenQ has released a new firmware which supports displays that do not have HDCP function. Please contact your local BenQ call center for more information.
How to resolve the connection issue and blinking LED indicator that took place after upgrading the firmware and driver for the button and host?
Please try the followings to fix the problem.
1. Turn off the power of the host and the button, and then turn them on.
2. Resync the button to the host again by pressing the hardware buttons on them.
How to troubleshoot InstaShow Button that does not seem to connect to InstaShow Host.
Please follow the below steps to test if the InstaShow Button is faulty:
(1) Power off the InstaShow Host
(2) Connect the InstaShow Button to a USB 3.0 port of your PC or notebook computer. Do not connect HDMI. Only connect to USB 3.0.
Please wait for a few seconds and note the LED indicator on the InstaShow Button.
- If LED indicator is flashing in red, it means the InstaShow Button is working normally. Thus, the issue may be a failed connection. Please refer to the troubleshooting section of the User Manual for more detail on how to deal with failed display.
- If LED indicator keeps solid red, it means the InstaShow Button is likely to be defective. Please contact a BenQ Authorised Service Provider for further assistance.
How to fix the screen that becomes grey when displaying laptop's image through InstaShow?
Please check first if laptop's display has been set as "Extend screen" or "Duplicate screen."
How to fix my laptop that supports Win10 compatible wireless display but cannot connect with InstaShow?
This is limitation of Win10. Same result will happen randomly if you use HDMI cable to connect your Win10 laptop with other device directly (projector, IFP, etc.). This issue is not related to InstaShow.
How to fix the strange display output resolution when the laptop is in clone mode?
Please follow below steps to solve the issue:
(1) Enter "Advance Setting" page in RX Web Management.
(2) In "EDID Management" row, select "Off".
(3) Trigger reset pin at the bottom of TX button to restore to the default EDID. The Host will stop using SmartEDID function to configure EDID of laptop.
How to fix the signal loss that occurred after 5~10 minutes in Video Mode when using InstaShow?
Please use the 5V/1.5Apower adapter to resolve signal loss.
How can I make sure whether it is safe when the device in use is hot?
The approved environment temperature range for InstaShow/ InstaShow S in operation is 0~40 °C. The upper temperature limit of InstaShow/ InstaShow S TX and RX ambient is 95 °C.
When the environment temperature is 40 °C, the measured temperature of WDC10 RX should be under 63 °C and that of InstaShow/ InstaShow S TX should be under 51.2°C, according to the regulation compliance. Please refer to the user manual for the suggested temperature range for safe use.
How to fix the screen that turns grey in sleep mode when displaying images through InstaShow/InstaShow S and projector?
Yes, it is normal. Laptop will stop HDMI output when it is in sleep mode. Please wake the laptop up and the image will be displayed on screen again.
How to fix the screen that shows "HDMI Searching" when it's displaying laptop's image through InstaShow/InstaShow S?
Please check if the display of laptop has been set to "Extend screen" or "Duplicate screen".
My USB type-C laptop is not working with WDC10C. What can I do to fix it?
(1) Please make sure if your laptop's USB type-C supports DisplayPort / ALT mode. For any type-C products, DisplayPort / ALT mode is a MUST to do wireless presentation.
(2) Please make sure your laptop is not connecting other devices besides WDC10C. The laptop might fail to power on WDC10C because of other devices' power consumption.
Can I project 4K movie played with external software on a laptop that does not support 4K?
Yes, InstaShow/InstaShow S supports any content projection with "Extend screen" or "Duplicate screen" as long as the content can be played on a laptop. The output resolution will be up to full HD by InstaShow and 4K 30Hz by InstaShow S.
What is Web Management?
Web Management is an interface that enables users to configure the features of InstaShow/InstaShow S through a browser, such as Google Chrome, Internet Explorer, or Firefox.
What type of USB-C port is compatible with InstaShow USB-C button for wireless presentation?
USB-C ports that support following types of data transmission are compatible with InstaShow USB-C button for wireless presentation:
- DP Alt Mode with DisplayPort 1.2
- Thunderbolt 3
Can I use mobile phones with DP Alt Mode to operate Type-C button of this model?
It is not recommended to use mobile phones with DP Alt Mode to operate the Type-C button of this model. The Type-C button operation requires the power consumption up to 900mA that may not be supported by every mobile phone.
If I buy an InstaShow in one country, can I use it in another country?
Your product is in compliance with the local wireless regulations and the warranties are valid in the country/region where the product is purchased. Use of the product outside the purchased country/region does not guarantee the wireless functionalities. BenQ highly recommends that you buy the product in your own country to ensure that it functions properly and that you will have a full warranty and after sales service.
What is the maximum workable distance between InstaShow/ InstaShow S button and InstaShow S Host?
The maximum workable distance is listed below:
InstaShow(WDC10, WDC10C): 8 meters
InstaShow S (WDC20): 15 meters.
What HDMI version does InstaShow/InstaShow S Button use?
How to adjust the resolution of Windows laptop that is changed when connected with InstaShow/InstaShow S?
Please select "Display" and adjust "Scaling" on the graphics card to adjust the resolution.
What is the maximum length of HDMI cable to be used on InstaShow/InstaShow S ?
It is suggested to use a HDMI cable with maximum length of 3 meters on InstaShow/InstaShow S.
Can I use InstaShow/InstaShow S for 10-12 hours per day?
Yes, you can.
Does BenQ InstaShow/InstaShow S support Mac extended mode?
Do I have to install any software in advance in order to use InstaShow/InstaShow S?
No, no need to install any software. True plug and play.
Will the performance of InstaShow/InstaShow S be impacted if my PC is outdated?
No. InstaShow/InstaShow S does not use any software or share PC's CPU resource. Therefore, InstaShow/InstaShow S performs well regardless of the performance of your PC.
Is InstaShow/InstaShow S compliant with HDCP?
Yes, InstaShow/InstaShow S is compliant with HDCP. When HDCP content is shared with InstaShow/InstaShow S, the HDCP content will be shown on the HDMI-compliant digital displays.
How to make the sound come from the projector instead of laptop when playing video through InstaShow/InstaShow S?
Please adjust the setting of laptop audio to "HDMI output". Windows OS will record your previous audio output as default. Thus, you only need to re-appoint it to "HDMI output".
How to change the resolution of Macbook when connected with InstaShow?
The changes is related to Macbook design. The resolution could be defined by you via changing display setting of Macbook.
(1) When choosing "default Retina display", it will follows Macbook native resolution.
(2) When choosing "BenQ InstaShow", it follows the native resolution of connected display.
Does the firmware version of transmit button and receiver host have to be the same?
It is necessary to keep transmit button and receiver host with the same firmware version. If not, the system to be crashed.
Which mode should I select for fluent image playing when displaying content like video?
Please select "Video Mode".
Which mode should I select for sharp image when displaying content like PPT?
Please select "Presentation Mode".
Why does the screen show Error Code: 006 when I try to pair my InstaShow Button with the Host?
Error Code: 006 means that InstaShow Button and Host which you are trying to pair are not with the same Wi-Fi Area setting. Please contact BenQ local service center for support.
How to check the Wi-Fi Area setting of InstaShow Button?
The InstaShow Host and Button are having the same Wi-Fi area setting and should be paired successfully. Thus, the way to check Wi-Fi Area setting of InstaShow Button is to check the Wi-Fi Area setting of InstaShow Host.
How to check the Wi-Fi Area setting of InstaShow Host?
Please enter Web Management, and click "Information" on the left side. You will see the setting of Wi-Fi Area on the bottom of the page.
How to wake up InstaShow Host (RX) from HDMI Standby Mode?
Please wake up InstaShow Host in one of the following two ways:
- Turn on the display device.
- Press Power button of Host (RX).
Can 14 kits of InstaShow be used in 14 meeting rooms nearby?
Yes, all InstaShow sets are paired differently, so TX in room A will not display to RX in room B. However, if all 14 pcs RX are playing 1080p video under 5G 802.11ac at the same channel, lagging issue may take place.