Is periodical restart of InstaShow necessary? Will the transmission quality between Host and Button be affected if periodical restart is not performed?
No, it is not necessary. The default setting is “Disable” and the feature is for the flexibility of scheduling.
Can I use my own photos for the splash screen?
No, the splash screen cannot be customized due to the current software design.
Is InstaShow/InstaShow S compatible with USB Type-C connection on both Mac and Windows PC?
Yes, with a converter cable. (USB Type-C to HDMI)
Is the projector equipped with all-glass lenses?
Yes, projector uses all-glass lenses for brilliant clarity and superior image quality.
Does BenQ InstaShow/InstaShow S support Windows extended mode?
Does InstaShow/InstaShow S support 3D content?
How many InstaShow buttons can one InstaShow Host pair with?
What is the power consumption that InstaShow Button needs from the USB port?
Why do I see black screen when I connect InstaShow RX HDMI output to telepresence system such as LifeSize ICON400 HDMI Laptop input?
Most HDMI input of telepresence video conference machine doesn't support HDCP. InstaShow RX has HDMI HDCP output as default setting. When displayed site doesn't support HDCP, the InstaShow RX will judge it as illegal output and block the HDMI output. BenQ has released a new firmware which supports displays that do not have HDCP function. Please contact your local BenQ call center for more information.
How to troubleshoot InstaShow Button that does not seem to connect to InstaShow Host.
Please follow the below steps to test if the InstaShow Button is faulty:
(1) Power off the InstaShow Host
(2) Connect the InstaShow Button to a USB 3.0 port of your PC or notebook computer. Do not connect HDMI. Only connect to USB 3.0.
Please wait for a few seconds and note the LED indicator on the InstaShow Button.
- If LED indicator is flashing in red, it means the InstaShow Button is working normally. Thus, the issue may be a failed connection. Please refer to the troubleshooting section of the User Manual for more detail on how to deal with failed display.
- If LED indicator keeps solid red, it means the InstaShow Button is likely to be defective. Please contact a BenQ Authorised Service Provider for further assistance.
How to fix the screen that becomes grey when displaying laptop's image through InstaShow?
Please check first if laptop's display has been set as "Extend screen" or "Duplicate screen."
How to fix my laptop that supports Win10 compatible wireless display but cannot connect with InstaShow?
This is limitation of Win10. Same result will happen randomly if you use HDMI cable to connect your Win10 laptop with other device directly (projector, IFP, etc.). This issue is not related to InstaShow.
How to fix the strange display output resolution when the laptop is in clone mode?
Please follow below steps to solve the issue:
(1) Enter "Advance Setting" page in RX Web Management.
(2) In "EDID Management" row, select "Off".
(3) Trigger reset pin at the bottom of TX button to restore to the default EDID. The Host will stop using SmartEDID function to configure EDID of laptop.
How to fix the signal loss that occurred after 5~10 minutes in Video Mode when using InstaShow?
Please use the 5V/1.5Apower adapter to resolve signal loss.
How can I make sure whether it is safe when the device in use is hot?
The approved environment temperature range for InstaShow/ InstaShow S in operation is 0~40 °C. The upper temperature limit of InstaShow/ InstaShow S TX and RX ambient is 95 °C.
When the environment temperature is 40 °C, the measured temperature of WDC10 RX should be under 63 °C and that of InstaShow/ InstaShow S TX should be under 51.2°C, according to the regulation compliance. Please refer to the user manual for the suggested temperature range for safe use.
How to fix the screen that turns grey in sleep mode when displaying images through InstaShow/InstaShow S and projector?
Yes, it is normal. Laptop will stop HDMI output when it is in sleep mode. Please wake the laptop up and the image will be displayed on screen again.
How to fix the screen that shows "HDMI Searching" when it's displaying laptop's image through InstaShow/InstaShow S?
Please check if the display of laptop has been set to "Extend screen" or "Duplicate screen".
When the firmware and driver upgrade process has been completed on both the button and the host, there is a connection problem and the LED indicators on them blink. How can the problem be resolved?
Please try the following:
1. Turn off the power of the host and the button, and then turn them on.
2. Resync the button to the host again by pressing the hardware buttons on them.
How to change the resolution of Macbook when connected with InstaShow?
The button is unstable or not waking up if the laptop goes into sleep mode. How could I do to fix it?
The problem is related to the fact that in the battery plan, most of the laptop components deactivate when not used for a certain time. Please follow below steps to fix this problem.
(1) Adjust the power plan so that the USB does not deactivate while running on battery
(2) Unplug and plug TX
What HDMI version does InstaShow/InstaShow S Button use?
Do I have to install any software in advance in order to use InstaShow/InstaShow S?
No, no need to install any software. True plug and play.
Does the firmware version of transmit button and receiver host have to be the same?
It is necessary to keep transmit button and receiver host with the same firmware version. If not, the system to be crashed.
Which mode should I select for fluent image playing when displaying content like video?
Please select "Video Mode".
Which mode should I select for sharp image when displaying content like PPT?
Please select "Presentation Mode".
Why does the screen show Error Code: 006 when I try to pair my InstaShow Button with the Host?
Error Code: 006 means that InstaShow Button and Host which you are trying to pair are not with the same Wi-Fi Area setting. Please contact BenQ local service center for support.
How to check the Wi-Fi Area setting of InstaShow Button?
InstaShow Host and Button have the same Wi-Fi area setting so they should be paired successfully. Thus, to check Wi-Fi Area setting of InstaShow Button, please check the Wi-Fi Area setting of InstaShow Host.
How to check the Wi-Fi Area setting of InstaShow Host?
Please enter Web Management, and click "Information" on the left side. You will see the setting of Wi-Fi Area on the bottom of the page.
How to wake up InstaShow Host (RX) from HDMI Standby Mode?
Please wake up InstaShow Host in one of the following two ways:
- Turn on the display device.
- Press Power button of Host (RX).
Can 14 kits of InstaShow be used in 14 meeting rooms nearby?
Yes, all InstaShow sets are paired differently, so TX in room A will not display to RX in room B. However, if all 14 pcs RX are playing 1080p video under 5G 802.11ac at the same channel, lagging issue may take place.
Can I use InstaShow/InstaShow S for 10-12 hours per day?
Do I need to do anything when passing InstaShow button to another user?
Does BenQ InstaShow/InstaShow S support Mac extended mode?
How to adjust the resolution of Windows laptop that is changed when connected with InstaShow?
Please select "Display" and adjust "Scaling" on the graphics card to adjust the resolution.
How to change the sound coming from a laptop to the projector’s speakers while playing video through the InstaShow/InstaShow S on a projector?
If I buy an InstaShow in one country, can I use it in another country?
Is InstaShow/InstaShow S compliant with HDCP?
Will the performance of InstaShow/InstaShow S be impacted if my PC is outdated?
What is the maximum length of HDMI cable to use on InstaShow ?
What is the maximum workable distance between the button and the Host?