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55" 23.4mm Slimmest Panel Design Double-Sided Display | DH551C

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Application

Why can't a display be added into DMS Local?
Please update the device definition (JSON) under setting in DMS Local.
Why can't the unit be turned on using DMS Local?
1. Ensure that WOL (Wake-on-LAN) setting is supported by this model and enabled on the display.
2. Ensure that the display is connected to the network via the LAN (RJ-45) port. Wake-on-LAN does not work over a Wi-Fi connection.
Where can I find the log for X-Sign player 2.x in Windows?
Please follow the path below to find the log file:
(1) Go to C:\Users\User name\AppData\Local\BenQ\XSignPlayer
(2) Select \BenQ\
(3) Select \cache\
(4) Select \crash\
(5) Select \data\
(6) Select \log\
(7) Select "XSign.env"
How can I delete an account from IAM?
Admin or user accounts can be deleted from the IAM website.
1. Enter BenQ IAM
2. Select the profile icon
Learn More

Further Query

Why can't a display be added into DMS Local?
Please update the device definition (JSON) under setting in DMS Local.
Why can't the unit be turned on using DMS Local?
1. Ensure that WOL (Wake-on-LAN) setting is supported by this model and enabled on the display.
2. Ensure that the display is connected to the network via the LAN (RJ-45) port. Wake-on-LAN does not work over a Wi-Fi connection.
Where can I find the log for X-Sign player 2.x in Windows?
Please follow the path below to find the log file:
(1) Go to C:\Users\User name\AppData\Local\BenQ\XSignPlayer
(2) Select \BenQ\
(3) Select \cache\
(4) Select \crash\
(5) Select \data\
(6) Select \log\
(7) Select "XSign.env"
How can I delete an account from IAM?
Admin or user accounts can be deleted from the IAM website.
1. Enter BenQ IAM
2. Select the profile icon
Learn More