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CS8601 86" Corporate Meeting Room Display (Coming Soon)

The CS8601 is an enterprise-grade 4K UHD display purposely built for highly engaging meetings, presentations, and video conferencing.

Application

Why can't a display be added into DMS Local?
Please update the device definition (JSON) under setting in DMS Local.
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Why can't the unit be turned on using DMS Local?
1. Ensure that WOL (Wake-on-LAN) setting is supported by this model and enabled on the display.
2. Ensure that the display is connected to the network via the LAN (RJ-45) port. Wake-on-LAN does not work over a Wi-Fi connection.
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Where can I find the log for X-Sign player 2.x in Windows?
Please follow the path below to find the log file:
(1) Go to C:\Users\User name\AppData\Local\BenQ\XSignPlayer
(2) Select \BenQ\
(3) Select \cache\
(4) Select \crash\
(5) Select \data\
(6) Select \log\
(7) Select "XSign.env"
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How can I delete an account from IAM?
Admin or user accounts can be deleted from the IAM website.
1. Enter BenQ IAM
2. Select the profile icon
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Why can't I cast to InstaShare 2 Host?
Please download "InstaShare2" for your device when using with InstaShare 2 client.
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Does InstaShare 2 support Miracast?
Currently only CS and CP series supports Miracast function.
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What language is available for InstaShare 2 now?
English, Traditional Chinese, and Simple Chinese are now available.
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Why are there two of the same display name on the list when searching in the InstaShare 2 app?
If you use same device name for both InstaShare & InstaShare 2, the device name will appear twice in the list. Use a new device name for InstaShare 2 to remedy this double-name issue.
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Why can't I access InstaShare 2 when I select the Wireless Projection icon from the launcher or the shortcut in the OSD menu?
Wireless Projection in the launcher and the shortcut in the OSD menu are still linked to InstaShare even after InstaShare 2 is downloaded and installed. Please go to the app list and select InstaShare 2 to use this.
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Can I download the original InstaShare app to a BenQ device if InstaShare 2 is preloaded? Will the shortcut also change?
If you would like to use the first generation of InstaShare, you can always download the app via BenQ Suggest. The shortcut for InstaShare 2 won't change, as the two versions can be co-installed.
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Further Query

A USB device or adapter dongle doesn’t work or interferes with other USB devices randomly. How can I make them work properly?
USB 3.0 has been found to cause interference that may hinder the performance of nearby wireless devices in the 2.4GHz band, including RF devices, Wi-Fi, and Bluetooth. For wireless devices in the 2.4GHz range, we suggest using the USB port on the front I/O. If the connected device's manual recommends a different USB port, do follow those guidelines. For more details, please refer to the below white paper from Intel.
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Why can't a display be added into DMS Local?
Please update the device definition (JSON) under setting in DMS Local.
Learn More
Why can't the unit be turned on using DMS Local?
1. Ensure that WOL (Wake-on-LAN) setting is supported by this model and enabled on the display.
2. Ensure that the display is connected to the network via the LAN (RJ-45) port. Wake-on-LAN does not work over a Wi-Fi connection.
Learn More
Where can I find the log for X-Sign player 2.x in Windows?
Please follow the path below to find the log file:
(1) Go to C:\Users\User name\AppData\Local\BenQ\XSignPlayer
(2) Select \BenQ\
(3) Select \cache\
(4) Select \crash\
(5) Select \data\
(6) Select \log\
(7) Select "XSign.env"
Learn More
How can I delete an account from IAM?
Admin or user accounts can be deleted from the IAM website.
1. Enter BenQ IAM
2. Select the profile icon
Learn More
Why can't I cast to InstaShare 2 Host?
Please download "InstaShare2" for your device when using with InstaShare 2 client.
Learn More
Does InstaShare 2 support Miracast?
Currently only CS and CP series supports Miracast function.
Learn More
What language is available for InstaShare 2 now?
English, Traditional Chinese, and Simple Chinese are now available.
Learn More
Why are there two of the same display name on the list when searching in the InstaShare 2 app?
If you use same device name for both InstaShare & InstaShare 2, the device name will appear twice in the list. Use a new device name for InstaShare 2 to remedy this double-name issue.
Learn More
Why can't I access InstaShare 2 when I select the Wireless Projection icon from the launcher or the shortcut in the OSD menu?
Wireless Projection in the launcher and the shortcut in the OSD menu are still linked to InstaShare even after InstaShare 2 is downloaded and installed. Please go to the app list and select InstaShare 2 to use this.
Learn More
Can I download the original InstaShare app to a BenQ device if InstaShare 2 is preloaded? Will the shortcut also change?
If you would like to use the first generation of InstaShare, you can always download the app via BenQ Suggest. The shortcut for InstaShare 2 won't change, as the two versions can be co-installed.
Learn More