Which types of BenQ projectors require a power cycling process?
For BenQ projectors designed for general home entertainment and business use, we recommend powering off the projector for 2-3 minutes after every 12 hours of constant use for longer lasting reliability and maximized projector lifespan.
BenQ professional projectors designed with corresponding industrial standards can be used continuously for more than 12 hours and do not require a power cycling process as our home and general-use business projectors do.
If you have any questions, please contact your local BenQ customer care team for further assistance. Thank you.
How long is the suggested working time for models which light source is UHP lamp?
It is suggested to power cycle at least every 12 hours for more stable performance.
My remote control is not working. What can be done to fix it?
Please follow below steps for troubleshooting:
(1) Check if the remote receiver is turned off by accident in OSD. It should be turned to Front/Top/Front+Top.
(2) Check if the batteries are out of power. Replace both of the batteries with new ones.
(3) Make sure you are not too far away from the projector. Stand within 7 meters from the projector.
(4) Remove the obstacles between the remote control and projector.
For demo, please refer to the tutorial video
As Abobe Flash support ends at the end of Dec 2020, the Crestron network interface will no longer work after that. Is there any solution for this?
What could "Corner Fit" do for me?
Corner Fit is a flexible and convenient way to correct picture dimensions by adjusting each corner of an image independently.
Can I control the BenQ projector with a remote control designed by other manufacturers?
Yes. When setting the remote control, please input the [custom code + IR code] or [IR code + custom code] based on the instruction on the remote control.
The custom code for BenQ is 0X30. For IR code, please refer to the user manual.
Which reminder messages will stop being displayed after "Reminder Message" is switched off?
After "Reminder Message" option is switched off in OSD, the following messages will stop being displayed:
- All signal searching…
- No signal
- (Source) Source searching…
- (Source) Source detected
- Auto adjusting…
- Signal status(Source information menu)
- ECO BLANK/No source detected
- Out of range
- Best resolution
Could I connect my iPhone to MHL port of projector to project documents, photos, videos and any other contents in iPhone to screen by mirroring?
iPhone does not support MHL. Nevertheless, Our projector combines MHL & HDMI in the same port. You still could project the contents in iPhone via HDMI without problem.
Could projector support other RF Dongle?
Projector supports BenQ WDRT8192 wireless dongle only. Please do not use other brands of RF Dongle.
Could USB reader support HDD?
No, the USB reader could not support HDD.
May I hot plug wireless dongle? Hot plug means to plug or unplug the wireless dongle when projector is powered on.
No, projector does not support "Hot plugging" and may impact the network function. If projector operates abnormally after hot plugging, please re-boot the projector.
May I know the storage limit on the USB flash drive?
The storage limit on the USB flash drive is 64GB.
May I use USB reader to charge my cell phone or portable device?
Sorry, the USB reader could not be used as charger.
Why does projector not turn on successfully via LAN?
Please check if you follow the steps of network standby setting mentioned in user manual especially below two steps. Monitor out or audio pass through need to be activated is due to that more power are required by projector's Lan IC.
(1) Set "Network standby" to "ON"
(2) Set "Monitor out" or "Audio Pass Through" to "on"
Why is corner fit greyed out in OSD?
The function is not available when there is no input signal. If you wish to use this function when there is no input signal, please active Test Pattern first. (OSD> Display> Test Pattern)
Why projector could not wake on Lan?
Projector will initiate a self-security mechanism from full power stand-by mode to low power stand-by mode when the environment temperature is over 40 degrees. As a result, the projector's "Wake On LAN" function will be limited. Please manually turn on the projector.
How do I clean my projector lens?
Please refer to the below video for a guide to cleaning your projector's lens.
How to change the lamp and reset the lamp timer?
Please refer to the below video for instructions on how to replace a projector lamp and reset the lamp life timer on BenQ projectors.
How do I mute the projector?
The projector can be muted using one of the following settings -
1. OSD > System setup > audio settings > mute
2.. Mute key on remote
The mute function will reset to default (Off) when the projector is restarted, which means audio will be on.
Therefore, if you wish to mute the projector permanently, please turn the audio volume down to 0. Volume levels do not reset for power cycles or restarts.