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RE9801 98" Interactive Smart Board for Education

Create healthy and engaging learning spaces with the RE9801, BenQ's interactive display with healthcare features and innovative tools for active learning.

Application

What options/functions can be controlled by DMS Local?
The DMS Local software allows you to remotely control/monitor your displays via LAN. It's an effective way to lower TCO (total cost of ownership) and energy consumption for your operation. This video will show you the function of DMS Local.
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How do I delete/unbind the device from DMS Cloud?
If you would like to delete/unbind the device from DMS Cloud, please follow the demo video for detailed steps.
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How do I add a device by using unique ID for DMS Cloud?
A device must be added first in order to remotely monitor, control, and configure devices individually or as groups. Please follow the demo video to add a device using unique ID for DMS Cloud.
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How do I add a device by using QR code for DMS Cloud?
A device must be added first in order to remotely monitor, control, and configure devices individually or as groups. Please follow the demo video to add device using QR code for DMS Cloud.
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How do I use DMS Cloud to control the device remotely?
Devices can be controlled remotely in DMS Cloud. Please follow the demo video for detail steps.
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How do I upgrade apps for EZWrite 5.0 and X-Sign?
Most BenQ apps can be upgraded online. Please refer to the demo video for the upgrade process of EZWrite 5.0 and X-Sign.
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Why does it show "Display ID is invalid" when I tried to register EasySetting with my device?
Please make sure to check the followings:
(1) Is the network working properly? Make sure to use LAN instead of Wi-Fi for internet access.
(2) Make sure EasySetting whitelist is set up already.
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Where can I download InstaShare App for Android/iOS/Windows/MAC OS?
Please refer to the following download sites for the app:
- Android phone/tablet: Search for "InstaShare" in Google Play and download the app.
- iOS phone/tablet: Search for "InstaShare" in the App Store and download the app.
- Windows/MAC: Follow the below steps to download the app from IFP:
(1) Ensure both IFP and PC are connected to the same network.
(2) Open IFP InstaShare app.
(3) Follow InstaShare instructions to download the app.
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How do I connect with InstaShare?
InstaShare software is designed to allow seamless wireless presentation and collaboration, utilising smooth streaming of both audio files and Full HD videos. Users can also mirror and control all digital content across their devices including BenQ IFPs, PCs, tablets, and smartphones, empowering contributors to enrich their sessions with a variety of multimedia resources. Here is the step by step tutorial for connecting your device with InstaShare.
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How can I delete an account from IAM?
Admin or user accounts can be deleted from the IAM website.
1. Enter BenQ IAM
2. Select the profile icon
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How to bind/unbind with BenQ Service (DMS, AMS and Broadcast)?
BenQ provides Device Management Solution (DMS), Account Management System (AMS) and X-Sign Broadcast for BenQ public display products. This video will guide you how to bind and unbind the service from the device.
Learn More
Why can't I cast to InstaShare 2 Host?
Please download "InstaShare2" for your device when using with InstaShare 2 client.
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Does InstaShare 2 support Miracast?
Currently only CS and CP series supports Miracast function.
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What language is available for InstaShare 2 now?
English, Traditional Chinese, and Simple Chinese are now available.
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Why are there two of the same display name on the list when searching in the InstaShare 2 app?
If you use same device name for both InstaShare & InstaShare 2, the device name will appear twice in the list. Use a new device name for InstaShare 2 to remedy this double-name issue.
Learn More
Why can't I access InstaShare 2 when I select the Wireless Projection icon from the launcher or the shortcut in the OSD menu?
Wireless Projection in the launcher and the shortcut in the OSD menu are still linked to InstaShare even after InstaShare 2 is downloaded and installed. Please go to the app list and select InstaShare 2 to use this.
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Explanation

What is the difference between DMS Cloud and DMS Local?
Please refer to the comparison chart below for the differences between DMS Cloud and DMS Local.
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Further Query

Why isn't "Display ID" shown on the device?
"Display ID" will not be shown if the network is not available. Please make sure your device is successfully connected to the Internet.
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Why does it turn to full screen automatically when I select InstaShare "2-Split Screen" or "4-Split Screen" to play YouTube video with an iPhone?
When YouTube video is played through an iPhone, it will turn to full screen automatically, this is a known behavior for iOS devices.
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What should I do if I added my IFP to the X-Sign broadcast again but X-Sign Broadcast had already been bound?
(1) Log in to X-Sign broadcast with your admin account and find the IFP to update it to the latest version (V2.3).
(2) Delete the duplicate IFP that shows as online.
(3) The offline IFP will go online and take effect, and the cross-service binding mechanism will activate as well.

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Why can't my device be bound to another admin account and is still showing as bound to the previous admin account?
(1) Login to your AMS Web using the admin account, then find the IFP and remove it.
(2) Login to your DMS Cloud with the admin account, then find the IFP and remove it.
(3) Do a factory reset on the IFP.
(4) Re-bind the IFP with the DMS Client app.
(5) Add the IFP to the AMS service again.
(6) Enable the AMS service on the IFP.

Learn More
What is the difference between DMS Cloud and DMS Local?
Please refer to the comparison chart below for the differences between DMS Cloud and DMS Local.
Learn More
What options/functions can be controlled by DMS Local?
The DMS Local software allows you to remotely control/monitor your displays via LAN. It's an effective way to lower TCO (total cost of ownership) and energy consumption for your operation. This video will show you the function of DMS Local.
Learn More
How do I delete/unbind the device from DMS Cloud?
If you would like to delete/unbind the device from DMS Cloud, please follow the demo video for detailed steps.
Learn More
How do I add a device by using unique ID for DMS Cloud?
A device must be added first in order to remotely monitor, control, and configure devices individually or as groups. Please follow the demo video to add a device using unique ID for DMS Cloud.
Learn More
How do I add a device by using QR code for DMS Cloud?
A device must be added first in order to remotely monitor, control, and configure devices individually or as groups. Please follow the demo video to add device using QR code for DMS Cloud.
Learn More
How do I use DMS Cloud to control the device remotely?
Devices can be controlled remotely in DMS Cloud. Please follow the demo video for detail steps.
Learn More
How do I upgrade apps for EZWrite 5.0 and X-Sign?
Most BenQ apps can be upgraded online. Please refer to the demo video for the upgrade process of EZWrite 5.0 and X-Sign.
Learn More
Why does it show "Display ID is invalid" when I tried to register EasySetting with my device?
Please make sure to check the followings:
(1) Is the network working properly? Make sure to use LAN instead of Wi-Fi for internet access.
(2) Make sure EasySetting whitelist is set up already.
Learn More
Where can I download InstaShare App for Android/iOS/Windows/MAC OS?
Please refer to the following download sites for the app:
- Android phone/tablet: Search for "InstaShare" in Google Play and download the app.
- iOS phone/tablet: Search for "InstaShare" in the App Store and download the app.
- Windows/MAC: Follow the below steps to download the app from IFP:
(1) Ensure both IFP and PC are connected to the same network.
(2) Open IFP InstaShare app.
(3) Follow InstaShare instructions to download the app.
Learn More
How do I connect with InstaShare?
InstaShare software is designed to allow seamless wireless presentation and collaboration, utilising smooth streaming of both audio files and Full HD videos. Users can also mirror and control all digital content across their devices including BenQ IFPs, PCs, tablets, and smartphones, empowering contributors to enrich their sessions with a variety of multimedia resources. Here is the step by step tutorial for connecting your device with InstaShare.
Learn More
How can I delete an account from IAM?
Admin or user accounts can be deleted from the IAM website.
1. Enter BenQ IAM
2. Select the profile icon
Learn More
How to bind/unbind with BenQ Service (DMS, AMS and Broadcast)?
BenQ provides Device Management Solution (DMS), Account Management System (AMS) and X-Sign Broadcast for BenQ public display products. This video will guide you how to bind and unbind the service from the device.
Learn More
Why can't I cast to InstaShare 2 Host?
Please download "InstaShare2" for your device when using with InstaShare 2 client.
Learn More
Does InstaShare 2 support Miracast?
Currently only CS and CP series supports Miracast function.
Learn More
What language is available for InstaShare 2 now?
English, Traditional Chinese, and Simple Chinese are now available.
Learn More
Why are there two of the same display name on the list when searching in the InstaShare 2 app?
If you use same device name for both InstaShare & InstaShare 2, the device name will appear twice in the list. Use a new device name for InstaShare 2 to remedy this double-name issue.
Learn More
Why can't I access InstaShare 2 when I select the Wireless Projection icon from the launcher or the shortcut in the OSD menu?
Wireless Projection in the launcher and the shortcut in the OSD menu are still linked to InstaShare even after InstaShare 2 is downloaded and installed. Please go to the app list and select InstaShare 2 to use this.
Learn More