投影機 / 家庭娛樂投影機 / GP500 / Q&A

具有 360˚ 聲場的 4K HDR LED 智能家庭影院投影機| GP500


  • Google 官方認證 Android TV系統,精準呈現 4K HDR、90% DCI-P3 電影廣色域

  • 5W x 4 360度立體環繞音效,依位置不同調整輸出功率、創造精準環繞音場效果

  • 自動對焦、自動側投影、自動畫面填滿、自動閃避障礙物

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  • Is The 1000–1500 ANSI Lumen Bright Enough?
  • Yes, 1000–1500 ANSI Lumen is bright enough when there is a small amount of ambient light. It can project >100” big screens from projection distances of just 2–3m with a big zoom, immersing viewers in epic scenes in rooms of any size.

     

  • How Can I Enable The Best Input Lag On The GP500?
  • Please make sure both the Game Mode and Fast Mode are enabled so that you can have the best input lag of GP500. To activate the Game Mode and Fast Mode on the OSD, please follow the steps.

    1. Select "Picture" > Select "Picture Modes" > Select "Game Mode"  

    2. Move to "Fast Mode" > Switch to "On" to activate

     

    Activate both Game Mode & Fast Mode

    - 4K 60Hz: 25ms

    - 1080p 60Hz: 25ms

    - 1080p 120Hz: 28ms

    *If only one mode is activated, the input lag will not be the same. 

     

  • Can I Mount The GP500 To The Ceiling?
  •  

    Yes, the GP500 supports ceiling mount and rear projection mode. Before mounting the GP500 on the ceiling, please ensure that the GP500's lens centerline is nearly the same height as the top of the projection screen.

    The height of the GP500 is about 4.05 inches (10.3cm), which is taller than conventional projectors, please measure the distance and height before installation. 

     

    For more ceiling mount information, please refer to: 

    https://www.benq.com/en-us/knowledge-center/knowledge/ceiling-mount-projector.html

  • Can The Projector Be Installed On A Tripod?
  • No, the projector doesn’t support installation on a tripod.

  • Does The Projector Support Side Projection?
  • Yes, the projector supports side projection. It occurs when the projector is not perpendicular to the screen. The screen automatically performs keystone correction as the projector moves.

    If you want to make further adjustments, press the button on the remote control or go to

    Menu > Installation > 2D Keystone, and then follow the onscreen instructions to make the adjustments.

  • How Do I Adjust The Left And Right Channels Of The Built-In Speakers During Side Projection?
  • The projector's audio channel switching technology can adjust the stereo sound according to the viewing location, allowing you to enjoy immersive cinematic sound effects without asynchronous sound direction problems regardless of where you sit.

    Please follow these steps:

    1. Select "Audio" 

    2. Choose "Left / Right Channel Settings"

    3. Select the option according to the actual position of the projector, the left and right channels of the built-in speakers will be adjusted automatically according to your selection.

     

  • Can I Set Different Sound Modes For GP500 Based On My Preferences?
  •  

    Yes. GP500 has a built-in audio equalizer so that users can customize the sound output settings based on your preferences

    You can choose from the following sound modes suited for different types of content: Cinema, Music, Game, Sports, and User (User mode allows a customized equalizer setting). 

     

    Please use the menu below to change the sound mode from the OSD menu.

    SYSTEM SETUP: Advance > Audio> Sound Mode > Effect Mode.

     

  • What Types Of USB Flash Drives Does GP500 Support?
  • The GP500 supports USB flash drives with a capacity at or below 128GB and 1080p@60Hz content. The drive's format needs to be NTFS, FAT, or FAT32.

    *Format support: 

    - Documents: .txt

    - Photos: JPG (.jpg, .jpeg), PNG (.png), BMP (.bmp)

    - Music: MP3 (.mp3), AAC (.aac)

    - Video: XVID (.avi), MPEG-4 (3gp, mp4), H.263 (3g2, .avi, .mkv, .webm, 3gp, mp4)

     

  • Does GP500 support HDMI Audio Return Channel (ARC)? How do you enable this function?
  • Yes, the projector supports ARC on its HDMI-2 port. Please follow the instructions below to enable the ARC function on the projector from the OSD menu.

    1. Select Audio > Audio Outputs

    2. Select Audio Return. 

    The audio input from HDMI-1 will be output to the ARC compatible external speakers via HDMI-2.

     

     

  • Can Auto Color Calibration Be Supported Under Which Picture Modes Of GP500?
  • Yes, the Auto Color Calibration is operated in real-time and can be supported when you switch to any of the following picture modes: Living Room / Game / Sports / Cinema / DCI-P3 / (3D) / (HDR10) / (HDR Game) / (HLG) / User.

  • How to connect my external Bluetooth audio device with the projector? Would there be any audio lag?
  • Connect your Bluetooth devices with the projector by following a few easy steps.

    1. Make sure the Android TV dongle is installed  

    2. Power on the projector  

    3. Press the “Setting” button on the remote control or the screen > Remotes & Accessories > Add accessory > Activate Bluetooth-pairing mode and select your Bluetooth devices* on the screen > select “Pair” 

    *NOTE: Only one Bluetooth device can be connected at once. If you want to connect to external Bluetooth speakers or headphone, there will be minor audio lag, around 300ms, it's okay for listening to music but may experience minor latency while watching movies. 

     

     

  • Can I use the projector as a Bluetooth speaker? (with Android TV QS01 dongle)
  • Yes, it is possible to do so. The projector supports both “Bluetooth speaker” mode and “Projector” mode. When you press the “Bluetooth Speaker” hotkey on the top of the projector, the projector will stop projecting and switch to “Bluetooth Speaker Mode”, which allows you to use it as a Bluetooth speaker. *NOTE: • The Bluetooth function is powered by the QS01 dongle, so please make sure it is installed properly on the projector. • Other connections such as HDMI do not support Bluetooth.
  • How to connect my AirPods with the projector?
  • Yes, you can use AirPods with the projector. Please click and follow the instructions below.

    1. Put both AirPods in the charging case and make sure that both AirPods are charging.

    2. Open the lid of the AirPods case, press and hold the setup button on the case for up to 10 seconds. The status light should flash white, which means that your AirPods are ready to connect.

    3. Click "Setting" on your projector and make sure that Bluetooth is enabled, then click " Remotes & Accessories" to add accessories to connect the AirPods. 

     

    NOTE: 

    • There might be latency with Bluetooth that causes some audio lag when watching movies. 

    • Please adjust the volume before using.   

    • You can only connect ONE Bluetooth device at a time. If you are using different Bluetooth devices, please pair again. 

  • How to enjoy streaming music (Spotify/ YouTube Music) via the projector?
  • Enjoy streaming music (Spotify/ YouTube Music) via the projector by following the steps. 

    1. Access the pre-load Spotify/YouTube music apps from the Android TV home screen. (You can also download more music streaming apps from the Google Play store).

    2. Log in to your account. 

    3. Now you can enjoy streaming music via the projector. 

     

    More tips for you on enjoying streaming music:    

    If you want to switch the projector mode to simply for music enjoyment, you can use “Audio Only Mode”:

    1. To switch over to “Audio Only Mode”, please press the “Power” button on the remote control, then select the “Audio Only Mode”.

    2. If you want to stop the Audio Only Mode, just press any key on the remote control and the screen will show up again. 

     

     

     

  • What’s the current Android TV operating system? How should I update to the next version once it is available?
  • The current Android TV operating system is 9.0 and can be updated automatically when connected to the Internet once the new version is available.

     

     

  • Can I launch apps on the projector using Google Assistant?
  • Yes. All apps downloaded from the Google Play store can be activated by using Google Assistant.

  • Can I use voice control on the projector through Google Assistant?
  • Yes. Google Assistant can be used to access apps in areas where its available. The projector comes with a Bluetooth remote control. Make sure the remote control is connected to the projector via Bluetooth, and then hold the mic button on the remote control to start a voice search.

     

  • Can I use the projector to play games?
  • Definitely. The projector is a good choice for console or casual gaming. For hardcore gamers in pursuit of ultra-low latency, BenQ’s wide range of products should meet your needs.

    Our projector is specially designed for binge watchers, aiming to provide an authentic home entertainment experience with its excellent 4K image quality and color performance, hyper-realistic HDR-PRO technology, and good brightness for brightly-lit settings, such as your living room. Thus,  low latency is not a top priority for this projector, making it not suitable for people who have higher standards with regards to latency. 

     

    For hardcore gamers in pursuit of ultra-low latency, BenQ’s wide range of products should be able to meet your needs. We suggest you talk to your local BenQ support team, so we can help you select a projector that best suits your needs and preferences. 

     

     

     

     

     

  • Can I connect the projector to any game console?
  • Yes. You can connect the projector to a Switch, PS4/PS5 and Xbox console using an HDMI cable. 

    NOTE: 

    • Switch Lite does NOT support TV mode. 

    • Switch supports TV mode via HDMI but does NOT support it via a USB-C connection.  

     

     

     

  • What type of connections on the projector supports HDR10/HLG?
  • The projector will automatically detect HDR10/HLG and display compatible signals from sources connected to the HDMI-1 or HDMI-2 (HDMI 2.0b/HDCP2.2) ports.

    NOTE: To automatically detect HDR content, please make sure your player is sending a compatible signal to the projector.

     

  • Can I control the projector with a smart phone?
  • Yes, it is possible to do so. The projector is embedded with Smart Control capabilities. Once installed on your smartphone, you can control the projector with your own mobile device and benefit from its intuitive UI. 

    Please download “BenQ Smart Control” from App Store or Google Play.

     

     

  • Will I be able to use my Chromecast / Amazon Fire / Roku / Apple TV?
  • Yes. You can connect the device to the projector's HDMI port

  • How do I connect a Fire Stick or Roku stick to the projector?
  • Check out the following information to learn more.

    1. Plug the Fire TV / Roku Stick device into the projector's outside HDMI port.

    2. Plug one end of the USB cable into your Fire TV / Roku Stick, and connect the other end of the USB cable to the power adapter. Then plug the power adapter into an electric outlet.

     

  • How do I ensure a smooth wireless casting experience with the projector?
  • It depends on the internet service bandwidth provided by the Wi-Fi router as well as how many competing wireless devices are in the environment. Please read on to learn more about this topic.

    If stuttering occurs during projection, please check if the Wi-Fi is working properly or it is congested. 

    The projector has both 2.4G and 5G channels. We recommend switching both your home Wi-Fi router and the projector to the 5G channel for smoother connections.

     

     

     

  • Do I need to replace the LED lamp of the projector?
  • There is no need to replace it during the normal usage lifetime of the projector. Because the projector uses an LED light source instead of a lamp, it can last for about 20,000~30,000 hours so there is no need to change it during the normal usage lifetime of the projector. If you want to change the lamp, please notice that LED replacement is not user-serviceable, please contact the service center to replace it.

     

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