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AMS (Account Management System)

Conveniently load and access your account and cloud storage from any BenQ display

Account Management System (AMS)

Overview FAQs Downloads Video

Application Specification Explanation Further Query

Application

How do I add a device by using QR code for DMS Cloud?

A device must be added first in order to remotely monitor, control, and configure devices individually or as groups. Please follow the demo video to add device using QR code for DMS Cloud.
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How do I use DMS Cloud to control the device remotely?

Devices can be controlled remotely in DMS Cloud. Please follow the demo video for detail steps.
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Why does it show "Display ID is invalid" when I tried to register EasySetting with my device?

Please make sure to check the followings:
(1) Is the network working properly? Make sure to use LAN instead of Wi-Fi for internet access.
(2) Make sure EasySetting whitelist is set up already.
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Where can I download InstaShare App for Android/iOS/Windows/MAC OS?

Please refer to the following download sites for the app:
- Android phone/tablet: Search for "InstaShare" in Google Play and download the app.
- iOS phone/tablet: Search for "InstaShare" in the App Store and download the app.
- Windows/MAC: Follow the below steps to download the app from IFP:
(1) Ensure both IFP and PC are connected to the same network.
(2) Open IFP InstaShare app.
(3) Follow InstaShare instructions to download the app.

How do I unbind the IFP from AMS?

The IFP must be unbound from AMS first before it can be bound to another account. Please follow the demo video on how to unbind the IFP.
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How do I bind the IFP to AMS?

The IFP must be bound to the AMS first in order to access a personal account. Please follow the demo video on how to bind the IFP.
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How do I connect with InstaShare?

InstaShare software is designed to allow seamless wireless presentation and collaboration, utilising smooth streaming of both audio files and Full HD videos. Users can also mirror and control all digital content across their devices including BenQ IFPs, PCs, tablets, and smartphones, empowering contributors to enrich their sessions with a variety of multimedia resources. Here is the step by step tutorial for connecting your device with InstaShare.
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How can I link/unlink an AMS (Account Management System) account from cloud storage like Google Drive, Dropbox, or One Drive?

With BenQ AMS, users only have to log into their cloud storage accounts once during setup/account creation, and can then start accessing data without having to login ever again on the IFP (Interactive Flat Panel). AMS automatically sets permissions for personal and network folders, providing another way for users to easily find and organize their data. AMS makes accessing various storage spaces more secure and easily accessible.
Please refer to the below tutorial for the setup:
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How to bind/unbind with BenQ Service (DMS, AMS and Broadcast)?

BenQ provides Device Management Solution (DMS), Account Management System (AMS) and X-Sign Broadcast for BenQ public display products. This video will guide you how to bind and unbind the service from the device.
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How can I add a SAMBA server to AMS Files?

Please follow our demo video on how to add a SAMBA server to AMS Files. The video can be found here: Link
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How can I copy specific files and upload them to a cloud drive with AMS Files?

We have a demo video explaining how to select files, copy them, and upload these files to the cloud. View the video here: Link
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How to bind the NFC card to the BenQ Account Management System (AMS) accouont?

To make it more convenient for users to access and manage their files and personal device environment, BenQ releases Account Management System (AMS) to make it easier for users to access and manage files as well as accounts.
This video will guide you on how to bind the NFC card to the AMS account. Link
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How to bind your display to the BenQ Account Management System (AMS) account?

How to add a corporate network drive to the BenQ Account Management System (AMS) account?

To make it more convenient for users to access and manage their files and personal device environment, BenQ releases Account Management System (AMS) to make it easier for users to access and manage files as well as accounts.
This video will guide you on how to add a corporate network drive to the AMS account. Link
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How to access your cloud storage in BenQ Account Management System (AMS)?

How to access cloud storage files via AMS

Link

How to unlink a cloud storage account from AMS?

Link

How to link a cloud storage account to AMS

Link

How to add a network drive to AMS

Link

How to enable AMS on the display

Link

Specification

Is there any minimum bandwidth requirement when using AMS to access cloud storage?

There's no minimum bandwidth requirement for accessing cloud storage via AMS.

Explanation

What is the difference between DMS Cloud and DMS Local?

Please refer to the comparison chart below for the differences between DMS Cloud and DMS Local.
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Further Query

Is there any minimum bandwidth requirement when using AMS to access cloud storage?

There's no minimum bandwidth requirement for accessing cloud storage via AMS.

Why isn't "Display ID" shown on the device?

"Display ID" will not be shown if the network is not available. Please make sure your device is successfully connected to the Internet.
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Why can't I pair my IAM (Identity and Access Management) account with AMS (Account Management System), DMS (Device Management Solution), or X-Sign Broadcast?

Currently, AMS, DMS, and X-Sign Broadcast may all only be paired to one unified IAM admin account. If different IAM admin accounts are used, pairing will fail. For example, if DMS is paired already to an IAM account, you won't be able to pair AMS or X-Sign Broadcast with a new IAM account unless other BenQ services (EX: DMS) are deleted. In essence, AMS, DMS, and X-Sign go together with one IAM account and all need to be unpaired to switch IAM account association. If you would like to pair software with a new IAM account, please delete the devices in associated BenQ services (DMS, AMS, Broadcast) from the corresponding web site. If other BenQ services are deleted but still encounter a pairing issue, please record the MAC address and contact your local BenQ service center for further assistance.

What should I do if I added my IFP to the X-Sign broadcast again but X-Sign Broadcast had already been bound?

(1) Log in to X-Sign broadcast with your admin account and find the IFP to update it to the latest version (V2.3).
(2) Delete the duplicate IFP that shows as online.
(3) The offline IFP will go online and take effect, and the cross-service binding mechanism will activate as well.

Why is my device still showing as "offline" after updating to X-Sign Broadcast V2.3?

(1) Log in to X-Sign Broadcast with your admin account and find the IFP then remove it.
(2) Log in to DMS Cloud with your admin account, find the IFP and remove it.
(3) Re-bind the IFP with the DMS Client app.

Why can't my device be bound to another admin account and is still showing as bound to the previous admin account?

(1) Login to your AMS Web using the admin account, then find the IFP and remove it.
(2) Login to your DMS Cloud with the admin account, then find the IFP and remove it.
(3) Do a factory reset on the IFP.
(4) Re-bind the IFP with the DMS Client app.
(5) Add the IFP to the AMS service again.
(6) Enable the AMS service on the IFP.