Why am I not receiving the verification code email when applying for a new IAM account (such as X-Sign)?

Please make sure to check the following first.

1. Confirm the email system does not block external emails.
2. Check the spam and junk folders. 
3. Check if the alphanumeric characters before the "@" symbol in the email address (EX: stu302@xxx.xxx.tw) are too short or follow a fixed pattern.  If they do, the address might be flagged and blacklisted by AWS SES as high-risk, causing email sending to be suspended. 

Please verify if an alternative email address can be used to apply instead. 

If the issue persists after troubleshooting the above steps, please report the problematic email addresses to the BenQ Support Center for further assistance.