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BenQ respect your data privacy. We use cookies and similar technologies to ensure you get the best experience when visiting our website. You can either accept these cookies by clicking “Accept Cookies”, or click “Only Required Cookies” to refuse all non-essential technologies. You can customise your cookie settings here at any time. For further information, please visit our Cookie Policy and our Privacy Policy.

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X-Sign

Create, schedule, and publish content with a single solution.

Overview
Contact Us
Overview Function Login FAQs Downloads
Application Further Query

Application

How do I use BenQ digital signage as a music player (audio only) in X-Sign Designer 2.x?
1.Launch X-Sign 2.x designer
2.Create an empty template
3.Change "Edit mode" to "Overview"
4."Music" will be shown on the first row and press "+" icon at the side to select the music
Learn More
What is the maximum duration a schedule can be set in Local Delivery and Interactive mode for X-Sign Player 2.x?
The schedule in local delivery mode can be set up to 24hr. If longer schedule is needed, please purchase X-Sign Manager license.
Learn More
How can I extend X-Sign Manager license online?
Please log in to your X-Sign Manager account, then click on "By Device" => "Edit Device" => "replace" or "choose" to enter the new license code for extension.
Learn More
Why can't the content be played after the USB drive is inserted?
Please check the schedule of content under X-Sign Designer for the cause. The table below lists the possible causes and corresponding actions to take:
Learn More
How do I create a group tag and carry out IFP updates with X-Sign Broadcast?
Group tags can be easily set up and an IFP can be conveniently updated through X-Sign Broadcast. Please follow the demo video showing how to do so:
Learn More
How do I add and remove a device with X-Sign Broadcast?
An IFP device must be added to X-Sign Broadcast before use. Please follow the demo video showing how to add or remove a device:
Learn More
How do I register a new account with X-Sign Broadcast?
A new account must be registered with X-Sign Broadcast before use. Please follow the demo video showing how to register:
Learn More
Does X-Sign support flash?
'No, X-Sign does not support flash. However, it supports HTML5.
Learn More
How can I export X-Sign Player reports from X-Sign Manager (release v2.6)?
You can check X-Sign Player reports by exporting them using X-Sign Manager.

This video will show you how to export X-Sign Player reports from X-Sign Manager:
Learn More
How long before X-Sign Manager expires will I receive the email notification and what is the frequency for the reminder?
An e-mail notification will be sent 30 days before the expiration date and it will remind the user again 7 days prior to the expiration date.
Learn More
What is X-Sign Designer Express and how do I use it ( release v2.6)?
Designer Express allows you to design content on your mobile phone, and provides many ways to express your creativity.

This video shows how to use X-Sign Designer Express:
Learn More
How can I use USB auto-play within X-Sign Player (v2.6)?
You can play content with a USB flash drive automatically from X-Sign Player.

This video will show you how to use the USB auto-play function within X-Sign Player:
Learn More
When will X-Sign Manager send error notifications by email?
X-Sign Manager sends e-mail notifications to inform users about errors when the associated device is offline but there is content scheduled to play.
Learn More
How to change or transfer the X-Sign license to another device?

You can transfer the X-Sign license to another device by following the below steps:

1. Go to X-Sign Manager > By Device

2. Select the original device

3. Select more options

4. Select Device Info


Learn More
How to push content from Media Library?

This video demonstrates how to push content from Media Library through the BenQ X-Sign.


Learn More
How to set content as important?

This video demonstrates how to set content as important through the BenQ X-Sign.


Learn More

Further Query

A USB device or adapter dongle doesn’t work or interferes with other USB devices randomly. How can I make them work properly?
USB 3.0 has been found to cause interference that may hinder the performance of nearby wireless devices in the 2.4GHz band, including RF devices, Wi-Fi, and Bluetooth. For wireless devices in the 2.4GHz range, we suggest using the USB port on the front I/O. If the connected device's manual recommends a different USB port, do follow those guidelines. For more details, please refer to the below white paper from Intel.
Why can't I pair my IAM (Identity and Access Management) account with AMS (Account Management System), DMS (Device Management Solution), or X-Sign Broadcast?
Currently, AMS, DMS, and X-Sign Broadcast may all only be paired to one unified IAM admin account. If different IAM admin accounts are used, pairing will fail. For example, if DMS is paired already to an IAM account, you won't be able to pair AMS or X-Sign Broadcast with a new IAM account unless other BenQ services (EX: DMS) are deleted. In essence, AMS, DMS, and X-Sign go together with one IAM account and all need to be unpaired to switch IAM account association. If you would like to pair software with a new IAM account, please delete the devices in associated BenQ services (DMS, AMS, Broadcast) from the corresponding web site. If other BenQ services are deleted but still encounter a pairing issue, please record the MAC address and contact your local BenQ service center for further assistance.
When using two web page widgets on X-Sign, one shows normally but the other one shows a black square. How can I fix this issue?

This issue is related to system chipset design, as only one web page widget per page can be shown on X-Sign.


Learn More
How long before X-Sign Manager expires will I receive the email notification and what is the frequency for the reminder?

 

An e-mail notification will be sent 30 days before the expiration date and it will remind the user again 7 days prior to the expiration date.

 


Learn More
How do I use BenQ digital signage as a music player (audio only) in X-Sign Designer 2.x?
1.Launch X-Sign 2.x designer
2.Create an empty template
3.Change "Edit mode" to "Overview"
4."Music" will be shown on the first row and press "+" icon at the side to select the music
Learn More
What is the maximum duration a schedule can be set in Local Delivery and Interactive mode for X-Sign Player 2.x?
The schedule in local delivery mode can be set up to 24hr. If longer schedule is needed, please purchase X-Sign Manager license.
Learn More
How can I extend X-Sign Manager license online?
Please log in to your X-Sign Manager account, then click on "By Device" => "Edit Device" => "replace" or "choose" to enter the new license code for extension.
Learn More
Why can't the content be played after the USB drive is inserted?
Please check the schedule of content under X-Sign Designer for the cause. The table below lists the possible causes and corresponding actions to take:
Learn More
How do I create a group tag and carry out IFP updates with X-Sign Broadcast?
Group tags can be easily set up and an IFP can be conveniently updated through X-Sign Broadcast. Please follow the demo video showing how to do so:
Learn More
How do I add and remove a device with X-Sign Broadcast?
An IFP device must be added to X-Sign Broadcast before use. Please follow the demo video showing how to add or remove a device:
Learn More
How do I register a new account with X-Sign Broadcast?
A new account must be registered with X-Sign Broadcast before use. Please follow the demo video showing how to register:
Learn More
Does X-Sign support flash?
'No, X-Sign does not support flash. However, it supports HTML5.
Learn More
How can I export X-Sign Player reports from X-Sign Manager (release v2.6)?
You can check X-Sign Player reports by exporting them using X-Sign Manager.

This video will show you how to export X-Sign Player reports from X-Sign Manager:
Learn More
How long before X-Sign Manager expires will I receive the email notification and what is the frequency for the reminder?
An e-mail notification will be sent 30 days before the expiration date and it will remind the user again 7 days prior to the expiration date.
Learn More
What is X-Sign Designer Express and how do I use it ( release v2.6)?
Designer Express allows you to design content on your mobile phone, and provides many ways to express your creativity.

This video shows how to use X-Sign Designer Express:
Learn More
How can I use USB auto-play within X-Sign Player (v2.6)?
You can play content with a USB flash drive automatically from X-Sign Player.

This video will show you how to use the USB auto-play function within X-Sign Player:
Learn More
When will X-Sign Manager send error notifications by email?
X-Sign Manager sends e-mail notifications to inform users about errors when the associated device is offline but there is content scheduled to play.
Learn More
How to change or transfer the X-Sign license to another device?

You can transfer the X-Sign license to another device by following the below steps:

1. Go to X-Sign Manager > By Device

2. Select the original device

3. Select more options

4. Select Device Info


Learn More
How to push content from Media Library?

This video demonstrates how to push content from Media Library through the BenQ X-Sign.


Learn More
How to set content as important?

This video demonstrates how to set content as important through the BenQ X-Sign.


Learn More

Contact Us

We would love to hear from you.

Email Us

BenQ Hong Kong

BenQ Intelligent Technology (Hong Kong) Company Limited

Unit A-2, 10/F, Tin On Industrial Building, 777-779 Cheung Sha Wan Road, Lai Chi Kok, Kowloon, Hong Kong

Tel: +852-2330-6760

Fax: +852-2330-6353

Or find your local office

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