This function is only working with Windows PC/Laptop which is designed with and has PgUP and PgDn keys. HDMI (deisgned with MHL functino) and USB Mini-B connection are required from projector to your Windows PC/Laptop.

The maximum distance supported by the wired remote control is 10 meters.

The displayed image ratio shrinks because the projector adjusts the displayed image ratio based on a received resolution which does not match the output resolutions the projector is designed for.

Please follow the steps below if you would like to have the displayed image remain intact: 

Regarding the CEC (Consumer Electronics Control) functionality on BenQ projectors. We understand your expectation for full bi-directional CEC support. However, after careful consideration of usage scenarios, we have designed our projector to limit CEC control to one-way communication.

This approach helps avoid unintended behaviors such as powering on all connected source devices simultaneously when the projector sends a CEC power-on command. In certain setups, this could cause user inconvenience or confusion. Additionally, it is important to note that not all source devices respond consistently to CEC commands—some may ignore power-on signals altogether.

We truly appreciate your understanding, and we will continue to work on the possible implementation of bi-directional CEC features in future updates and models. Should you have any further questions or suggestions, please feel free to reach out.

The maximum distance supported by the wired remote control is 10 meters.

As Adobe will no longer support Flash Player after December 31 2020, access to Flash Player will be removed from all browsers gradually, including Internet Explorer and Google Chrome. As a result, the Crestron RoomView service from BenQ, which is Flash-based, will also be discontinued. BenQ suggests using the following alternatives to manage and monitor multiple projectors. 

1. Crestron RoomView Express: this software can be downloaded from Crestron’s official website.

https://www.crestron.com/resources/get-roomview

2. BenQ DMS Local: this software can be downloaded from the official BenQ website. Please reach out to BenQ service for further assistance with installation if needed.

https://www.benq.com/en-us/business/projector/dms-local.html

In the DLP Link technique, the projector inserts light pulses to identify whether it is a right or left frame, thus forming a seamless 3D experience with active DLP 3D glasses.

When you are watching DLP Link 3D(Frame Packing), there are some insights we would like to share with you.

1. Make sure that no other Projectors are sending DLP Link signals in the

    same room.

2. Watching in a relatively dark environment to avoid being influenced

    by other light sources.

3. Check the battery level on your DLP 3D Glasses

4. Adjust the watching distance and screen size within a normal range(Specs)

5. Stay in a fixed position, and try not to move too far/quickly on your

    head/3D glasses.

6. Try to adjust a colorful setting on the projector and avoid external light

    direct to your 3D glasses/screen.

7. If it's still not working, the issue might be caused by Hardware margin.

    You can switch to another projector or 3D glasses for a try.

The displayed image ratio shrinks because the projector adjusts the displayed image ratio based on a received resolution which does not match the output resolutions the projector is designed for.

Please follow the steps below if you would like to have the displayed image remain intact: 

Regarding the CEC (Consumer Electronics Control) functionality on BenQ projectors. We understand your expectation for full bi-directional CEC support. However, after careful consideration of usage scenarios, we have designed our projector to limit CEC control to one-way communication.

This approach helps avoid unintended behaviors such as powering on all connected source devices simultaneously when the projector sends a CEC power-on command. In certain setups, this could cause user inconvenience or confusion. Additionally, it is important to note that not all source devices respond consistently to CEC commands—some may ignore power-on signals altogether.

We truly appreciate your understanding, and we will continue to work on the possible implementation of bi-directional CEC features in future updates and models. Should you have any further questions or suggestions, please feel free to reach out.

This function is only working with Windows PC/Laptop which is designed with and has PgUP and PgDn keys. HDMI (deisgned with MHL functino) and USB Mini-B connection are required from projector to your Windows PC/Laptop.