Search history
Clear
EH620 3400lms 1080p Windows Smart Meeting Room Projector
Commence Meetings of the Future
Application
How do I mute the projector?
The projector can be muted using one of the following settings -
1. OSD > System setup > audio settings > mute
2.. Mute key on remote
The mute function will reset to default (Off) when the projector is restarted, which means audio will be on.
Therefore, if you wish to mute the projector permanently, please turn the audio volume down to 0. Volume levels do not reset for power cycles or restarts.
1. OSD > System setup > audio settings > mute
2.. Mute key on remote
The mute function will reset to default (Off) when the projector is restarted, which means audio will be on.
Therefore, if you wish to mute the projector permanently, please turn the audio volume down to 0. Volume levels do not reset for power cycles or restarts.
Can I restart the Windows system only by keeping my projector running?
Can I install applications from Microsoft Store or online source on Windows?
Can I connect a USB device to the projector?
Some keyboard shortcuts are not working in Windows. How can I fix it?
Does the projector support change slides on PowerPoint using a remote which emulates page up and page down commands for both Windows PC and MacOS?
This function is only working with Windows PC/Laptop which is designed with and has PgUP and PgDn keys. HDMI (deisgned with MHL functino) and USB Mini-B connection are required from projector to your Windows PC/Laptop.
How do I clean my projector lens?
It is normal to have some dust on the lens surface.
Please refer to the below video for a guide to cleaning your projector's lens.
Learn more
How do I get my computer to show on a second display through my projector?
Please follow the steps below to have your computer show on the second display through your projector.
STEP 1
Switch the input source to PC/YPbPr on the projector.
STEP 2
Connect your computer to the PC port for VGA input.
STEP 3
Connect your second display to Monitor Out for VGA output.
STEP 4
Go to OSD menu > System > Standby Settings > Standby Mode > Normal
Learn moreSpecification
I cannot cast my Android phone or Google Tab to the projector. How can I fix that?
Google Cast is not supported right now, but will be added in the later system update .
Learn more
The Wired remote port is used to connect to a wired remote control. What is the maximum distance supported by the wired remote control?
The maximum distance supported by the wired remote control is 10 meters.
Learn moreExplanation
What can I do if my projection screen shrinks when Duplicate Mode is applied in Windows?
The displayed image ratio shrinks because the projector adjusts the displayed image ratio based on a received resolution which does not match the output resolutions the projector is designed for.
Please follow the steps below if you would like to have the displayed image remain intact:
Learn more
Can I use Cortana to control the projector?
It is not available, but Windows system controlling is available with Cortana.
Volume adjustment is not available and always keep at 100 in Windows. How can I fix it?
How much ROM and RAM does EH620 have?
EH620 features 4GB RAM and 64GB ROM.
Learn more
EH620 takes longer than most projectors to start up. How can I fix that?
EH620 is designed with a dual system, Windows and TI system, which would take longer time to start up than a general projector.
Learn moreFurther Query
I cannot cast my Android phone or Google Tab to the projector. How can I fix that?
Google Cast is not supported right now, but will be added in the later system update .
Learn more
The Wired remote port is used to connect to a wired remote control. What is the maximum distance supported by the wired remote control?
The maximum distance supported by the wired remote control is 10 meters.
Learn more
As Abobe Flash support ends at the end of Dec 2020, the Crestron network interface will no longer work after that. Is there any solution for this?
As Adobe will no longer support Flash Player after December 31 2020, access to Flash Player will be removed from all browsers gradually, including Internet Explorer and Google Chrome. As a result, the Crestron RoomView service from BenQ, which is Flash-based, will also be discontinued. BenQ suggests using the following alternatives to manage and monitor multiple projectors.
1. Crestron RoomView Express: this software can be downloaded from Crestron’s official website.
https://www.crestron.com/resources/get-roomview
2. BenQ DMS Local: this software can be downloaded from the official BenQ website. Please reach out to BenQ service for further assistance with installation if needed.
https://www.benq.com/en-us/business/projector/dms-local.html
Learn more
An error message shows in “Skype for Business Basic 2016” when I am trying to install MS Office, which includes Skype. How can I fix this?
Does Miracast support 4-spilt screen mirroring?
Miracast does not support 4-spilt screen mirroring. Please use Google Cast, AirPlay, or InstaShare if 4-spilt screen mirroring is required.
Learn more
How can I avoid the DLP Link signal getting lost sync when watching the Blue-Ray 3D video?
In the DLP Link technique, the projector inserts light pulses to identify whether it is a right or left frame, thus forming a seamless 3D experience with active DLP 3D glasses.
When you are watching DLP Link 3D(Frame Packing), there are some insights we would like to share with you.
1. Make sure that no other Projectors are sending DLP Link signals in the
same room.
2. Watching in a relatively dark environment to avoid being influenced
by other light sources.
3. Check the battery level on your DLP 3D Glasses
4. Adjust the watching distance and screen size within a normal range(Specs)
5. Stay in a fixed position, and try not to move too far/quickly on your
head/3D glasses.
6. Try to adjust a colorful setting on the projector and avoid external light
direct to your 3D glasses/screen.
7. If it's still not working, the issue might be caused by Hardware margin.
You can switch to another projector or 3D glasses for a try.
What can I do if my projection screen shrinks when Duplicate Mode is applied in Windows?
The displayed image ratio shrinks because the projector adjusts the displayed image ratio based on a received resolution which does not match the output resolutions the projector is designed for.
Please follow the steps below if you would like to have the displayed image remain intact:
Learn more
Can I use Cortana to control the projector?
It is not available, but Windows system controlling is available with Cortana.
Volume adjustment is not available and always keep at 100 in Windows. How can I fix it?
How much ROM and RAM does EH620 have?
EH620 features 4GB RAM and 64GB ROM.
Learn more
EH620 takes longer than most projectors to start up. How can I fix that?
EH620 is designed with a dual system, Windows and TI system, which would take longer time to start up than a general projector.
Learn more
How do I mute the projector?
The projector can be muted using one of the following settings -
1. OSD > System setup > audio settings > mute
2.. Mute key on remote
The mute function will reset to default (Off) when the projector is restarted, which means audio will be on.
Therefore, if you wish to mute the projector permanently, please turn the audio volume down to 0. Volume levels do not reset for power cycles or restarts.
1. OSD > System setup > audio settings > mute
2.. Mute key on remote
The mute function will reset to default (Off) when the projector is restarted, which means audio will be on.
Therefore, if you wish to mute the projector permanently, please turn the audio volume down to 0. Volume levels do not reset for power cycles or restarts.
Can I restart the Windows system only by keeping my projector running?
Can I install applications from Microsoft Store or online source on Windows?
Can I connect a USB device to the projector?
Some keyboard shortcuts are not working in Windows. How can I fix it?
Does the projector support change slides on PowerPoint using a remote which emulates page up and page down commands for both Windows PC and MacOS?
This function is only working with Windows PC/Laptop which is designed with and has PgUP and PgDn keys. HDMI (deisgned with MHL functino) and USB Mini-B connection are required from projector to your Windows PC/Laptop.
How do I clean my projector lens?
It is normal to have some dust on the lens surface.
Please refer to the below video for a guide to cleaning your projector's lens.
Learn more
How do I get my computer to show on a second display through my projector?
Please follow the steps below to have your computer show on the second display through your projector.
STEP 1
Switch the input source to PC/YPbPr on the projector.
STEP 2
Connect your computer to the PC port for VGA input.
STEP 3
Connect your second display to Monitor Out for VGA output.
STEP 4
Go to OSD menu > System > Standby Settings > Standby Mode > Normal
Learn more