Are all BenQ monitors or only certain models mercury free?
All BenQ LED monitors are mercury free.
Do BenQ monitors use full-array LED lighting or edge-lit LED?
Currently, all BenQ LCD monitors are edge-lit design monitors.
Are there any hazardous substances contained in the product? If so, in which part of the product? What are the ways to reduce any risk of exposure to hazardous substances while using the product?
In response to your concerns, we would like to inform you that BenQ is devoted to bringing the best quality products to our customers, so all of our display products are manufactured under strict supervision to ensure that they follow local safety regulations and exceed industry standards. We are also in full compliance with RoHS/REACH regulations, as well as California Proposition 65 (also called The Safe Drinking Water and Toxic Enforcement Act), which requests companies across industries to disclose the use of chemicals listed under this Act for their products. For more information about California Proposition 65, please visit this website:
We also want to inform you that BenQ’s display products include lead that can be found on internal PCBA components. For this reason, BenQ, as well as other leading electronics companies, have enforced the required caution labeling, with the fact that electronic components are generally internal to consumer level products, so the potential for consumer exposure to component surfaces is low, and the potential to reach specified exposure levels for the listed substances is even lower. To eliminate the chance of exposure to any hazardous substances, please do not attempt to disassemble your display product and try to repair the PCBA components yourself.
Nevertheless, we want to assure you that customer safety and health when using our products are our first priority. If you still have concerns or questions, please contact your local BenQ customer care team for further assistance.
What is the difference between DisplayHDR and HDR10?
What is HDR10?
How do I know if Paper Color Sync software works?
When Paper Color Sync software finishes the configuration, the color mode of the monitor will be switched to Paper Color Sync mode and the system's ICC profile will be switched to the correspondent color space.
You may launch Photoshop or Lightroom to retouch the photo and print out. If you already launched Photoshop or Lightroom before configuring in Paper Color Sync, please re-launch again to make sure Photoshop or Lightroom has read the correct ICC profile.
Why is the color of the hard copy different from the monitor when I print out?
The ambient light might has influence on the print hard copy. Please make sure the color temperature of the light you use is between 4500K~5000K to get the best color rendering.
*The light with 4500K-5000K color temperature has the best color rendering and also meets ISO12647 printing standard.
What cables provide the best performance for Mac M1?
We recommend connecting your monitor directly to Mac M1 via HDMI or Thunderbolt 3 (USB-C) to ensure the best performance. Make sure your monitors support either of these connection types.
Why is my BenQ monitor locked at 4K 30Hz or not showing 4K 60Hz when connected to a Mac M1?
Do BenQ monitors work with Mac M1?
How can I adjust display settings in Mac OS for BenQ PD/SW series monitors?
Please refer to the FAQ video in the following link for a detailed set up guide.
Do I need to install the WHQL (Windows Hardware Quality Labs) driver in Windows for my BenQ monitor? Is there an updated version of the WHQL driver?
Microsoft pre-installs all relevant certifications and drivers for BenQ monitors in Windows.
It is not necessary to install any driver in a Windows desktop or notebook, as BenQ monitors are plug & play displays.
If there is no image on the screen, make sure your graphics card is activate and uses the latest driver version. Unlike monitors, graphics cards and adapters are not always plug & play.
BenQ only puts one ICC profile in the WHQL driver which can be downloaded from BenQ's official website, and is fine-tuned for the color space of the native panel. In general, the ICC profile won’t be updated unless the panel model is changed.
To follow user manual instructions to install a WHQL driver, the ICC profile (.icm file) will be applied in Windows on your PC.
After that, the color space of the native panel will be identified by your desktop or notebook.