Are all BenQ monitors or only certain models mercury free?
All BenQ LED monitors are mercury free.
No image is displayed when I connect the signal cable. Why?
Step 1: Please manually choose the correct input source from the monitor's OSD menu.
Step 2: If step 1 doesn’t work, please use another cable and select the correct input source from the monitor's OSD menu again.
Step 3: If the monitor still doesn’t work properly after Step 1 and 2, please use another PC/NB or signal cable and change the OSD input source accordingly. If the monitor can work normally, the symptom of no images most likely arises from your graphics card. Please contact your graphics card service center for further support and help.
Step 4: If the monitor still doesn’t work after all above steps, please contact BenQ service center for further assistance.
Can I calibrate the monitor without using the shading hood?
The monitor can be calibrated without using the shading hood. However, the calibration result may not be as optimal as using the shading hood will reduce the impact of ambient light.
What should I do when my sensor is not recognized by the OS?
Please perform the following steps to fix the issue:
(1) Connect the sensor to another USB hub and re-start Palette Master Element.
(2) Reboot the OS.
(3) Install the latest version of Palette Master Element.
Why do colours in websites look overly vivid with my SW monitor?
Colors of websites are usually defined by sRGB (Standard RGB) color space with limited color range. However, SW monitors are capable of displaying extended color range to match the actual colors in nature. Therefore, if the original image or content is set to sRGB color space, it will be displayed more vividly on SW monitors. Users can switch to sRGB color mode on SW monitors to show images with sRGB color space.
Can I use X-Rite ColorMunki to calibrate the SW monitors?
Yes, X-Rite ColorMunki can be used for hardware calibration on SW monitors.
Can I use USB-C to charge my laptop or MacBook Pro?
Yes, you can. While using USB-C to transmit audio/video, you can also deliver up to 65W of power to your laptop. However, keep in mind several different hardware configurations of USB-C exist and some do not support all forms of data and power delivery. Check with your laptop manufacturer to make sure your USB-C port offers DisplayPort Alt Mode compatibility and power delivery support.