What is the specification of the USB-C port?
The USB-C port support Video/Audio/Data/Power delivery (can deliver 60W power).
Are all BenQ monitors or only certain models mercury free?
All BenQ LED monitors are mercury free.
Do BenQ monitors use full-array LED lighting or edge-lit LED?
Currently, all BenQ LCD monitors are edge-lit design monitors.
Does the PD2700Q support 10-bit color for all video input ports?
When connecting the monitor with a Mac, why is LBL (low blue light) color mode disabled and greyed out in the OSD menu? How can I switch on?
Please make sure HDR is turned off on your Mac. Starting from MacOS 10.15.4, HDR is automatically activated on your Mac, so the monitor detects HDR and stays in HDR mode, which prevents LBL activation.
The projector stuck and error message shows “Installing upgrade package…” when it is powered on. What can I do to fix it?
This message indicates that firmware OTA upgrade process is not completed and projector is powered off last time. Please follow below steps to fix this issue. When projector is back to normal, make sure that keeping projector connected with power when performing OTA firmware upgrade.
(1) Power off the projector.
(2) Press ECO Blank button first, then press power key together for few seconds to power on projector.
(3) After projector powering on process is done, release the two buttons at the same time.
What models do support ICC Sync in Display Pilot software?
PD2705Q, PD2720U, PD3220U, PD3420Q, PD2705U, PD2725U, and PD3205U all support ICC Sync in Display Pilot.
Are there any hazardous substances contained in the product? If so, in which part of the product? What are the ways to reduce any risk of exposure to hazardous substances while using the product?
In response to your concerns, we would like to inform you that BenQ is devoted to bringing the best quality products to our customers, so all of our display products are manufactured under strict supervision to ensure that they follow local safety regulations and exceed industry standards. We are also in full compliance with RoHS/REACH regulations, as well as California Proposition 65 (also called The Safe Drinking Water and Toxic Enforcement Act), which requests companies across industries to disclose the use of chemicals listed under this Act for their products. For more information about California Proposition 65, please visit this website:
We also want to inform you that BenQ’s display products include lead that can be found on internal PCBA components. For this reason, BenQ, as well as other leading electronics companies, have enforced the required caution labeling, with the fact that electronic components are generally internal to consumer level products, so the potential for consumer exposure to component surfaces is low, and the potential to reach specified exposure levels for the listed substances is even lower. To eliminate the chance of exposure to any hazardous substances, please do not attempt to disassemble your display product and try to repair the PCBA components yourself.
Nevertheless, we want to assure you that customer safety and health when using our products are our first priority. If you still have concerns or questions, please contact your local BenQ customer care team for further assistance.
What is uniformity technology?
BenQ Uniformity Technology offers screen-wide precision from corner to corner with fine-tuned color and brightness on hundreds of sub-regions across the screen. This uniformity is created using high precision technology to make sure you see every scene with persistent authenticity and impeccable image fidelity.
What is HDR10?
What is DisplayHDR certification?
Can I use USB-C to charge my laptop or MacBook Pro?
Yes, you can. While using USB-C to transmit audio/video, you can also deliver up to 65W of power to your laptop. However, keep in mind several different hardware configurations of USB-C exist and some do not support all forms of data and power delivery. Check with your laptop manufacturer to make sure your USB-C port offers DisplayPort Alt Mode compatibility and power delivery support.
What cables provide the best performance for Mac M1?
We recommend connecting your monitor directly to Mac M1 via HDMI or Thunderbolt 3 (USB-C) to ensure the best performance. Make sure your monitors support either of these connection types.
Do BenQ monitors work with Mac M1?
Does the monitor support PBPx4?
Yes, the monitor supports PBPx4. To set PBP mode to have four pictures displayed side by side, determine the video sources for four windows respectively.
Note: not available when HDR is enabled.
How can I adjust display settings in Mac OS for BenQ PD/SW series monitors?
Please refer to the FAQ video in the following link for a detailed set up guide.
Why does a frame appear on my monitor's screen when PBP is turned on? What is it and is it removable?
Do I need to install the WHQL (Windows Hardware Quality Labs) driver in Windows for my BenQ monitor? Is there an updated version of the WHQL driver?
Microsoft pre-installs all relevant certifications and drivers for BenQ monitors in Windows.
It is not necessary to install any driver in a Windows desktop or notebook, as BenQ monitors are plug & play displays.
If there is no image on the screen, make sure your graphics card is activate and uses the latest driver version. Unlike monitors, graphics cards and adapters are not always plug & play.
BenQ only puts one ICC profile in the WHQL driver which can be downloaded from BenQ's official website, and is fine-tuned for the color space of the native panel. In general, the ICC profile won’t be updated unless the panel model is changed.
To follow user manual instructions to install a WHQL driver, the ICC profile (.icm file) will be applied in Windows on your PC.
After that, the color space of the native panel will be identified by your desktop or notebook.