MW853UST+
Australian Consumer Law Notice
Our goods come with guarantee that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
General Terms and Conditions: Australia and New Zealand
Warranty Terms
Warranty Exclusions
How to Arrange Warranty Service
Repair Notice
Customer Charges
Limitation of Liability
Provisions of the Competition and Consumer Act and other State legislation in Australia, and the Consumer Guarantees Act, the Sale of Goods Act and the Fair Trading Act in New Zealand, imply warranties or conditions, or impose obligations, upon BenQ which cannot, in whole or in part, be excluded, restricted or modified. To the extent permitted by law, BenQ's liability (if any) arising out of or in relation to the Products or any services supplied by BenQ shall be limited, at its option, to:
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Warranty Details
Model | |
Serial Number | |
Date of Purchase | |
Place of Purchase | |
Company Name | |
Address |
Table of Warranty Period for BenQ Products
Product | Model | Warranty Period | Note |
---|---|---|---|
LCD/LED Monitor * |
Standard Models:
GL, GW, EW, RL series |
3 years | On-site pick up available |
Value Models:
G922HD, G922HDA, G2020HD, G2020HDA |
3 years |
Limited warranty
Panel 1 year |
|
Commercial/Gaming Model:
BL, XL series |
3 years | On-site pick up and return available | |
Projector (Mainstream) |
GP1/GP2
MP515/MP515ST/MS510 MS612ST/MS614/MS500 MS502/MS513P/MS514P GS1 All MS series |
1 year |
Return to base only
Lamp ** – The earlier of 6 months or 750 hours |
MP525P/MP525ST/MP575
MP626/MP670/MP776 MP776ST/MX501/MX511/MX613ST/MW512 MW516/MX615/MX660/MX660P SP870/SP920P W600/W1000/W1100/W1200/W1060/W710ST W1070/W1070+/W1080ST/W1080ST+ LW61ST/LX60ST TK800 All MX, MW, MH, TH, MH, LX series (except UST) |
2 years |
On-site pick up and return available
Lamp ** – The earlier of 6 months or 750 hours |
|
Projector (Education) |
MP772ST/MP777/MP780ST
MX710/MX711/MX750/MX760
MX761/MX810ST/MW811ST/MW860USTi
MX812ST/MW811ST/MX880/MW850UST
MW851UST/MW816ST/MX815ST/MW712
MX716/MX717/MX763/MX764
SP840/SP890/SP891
W6000/W7000/SH910/SH960
All UST, SW, SW, W, X, LU, LK series |
3 years |
On-site pick up and return available
Lamp ** – The earlier of 1 year or 1,000 hours |
Projector Lamp & Accessories *** | All models of lamp | The earlier of 1 year or 750 hours | Based on minimum equivalent lamp usage hour or warranty period, whichever comes first |
Large Format Display | All RP series | 3 years | Limit on-site warranty - User has to take the product from the wall or fixing on to floor or table for repair |
All RM series | 2 years | ||
Signage | All IL, PL, PH, SL, ST, BH, DH, TL series | 2 years | Return to base only |
Electrostatic Speaker | treVolo series | 1 year | Return to base only |
Desk Lamp | WiT LED Lamp | 1 year | Return to base only |
Zowie Gaming Gear | Zowie gaming mouse, mouse pad, Camcade cable management device | 1 year |
Return to base only
(For purchases from Australia only) |
Software | 90 days |
Product | In-box | Out-box |
---|---|---|
Standard Remote Controls (for all products) | 1 year | 6 months |
Lamps for Digital Projectors | The first to occur of 12 months and 750 hours of usage | The first to occur of 6 months and 750 hours of usage |
Other parts, accessories | 1 year | 6 months |
Large Format / Interactive | Series | Bright | Dark | Total |
---|---|---|---|---|
Large Format / Interactive | RP/RM series | ≦ 5 | ≦ 12 | ≦ 15 |
Signage | Series | Bright | Dark | Total |
---|---|---|---|---|
Bar type | All | ≦ 5 | ≦ 5 | ≦ 5 |
Transparent display | All | ≦ 7 | ≦ 10 | ≦ 10 |
Double-sided (each side) | All | ≦ 10 | ≦ 10 | ≦ 12 |
Super narrow bezel | All | ≦ 10 | ≦ 10 | ≦ 12 |
Signage | All | ≦ 10 | ≦ 10 | ≦ 12 |
The Lamp inside the Projector is the primary light source responsible to deiver high brightness projection. The Lamp also emits a high amount of heat and can get warmer with increased brightness as larger output of electricity is necessary. A typical lamp will reach temperature of up to 300 degree celsius.
To ensure the Projector does not overheat, cooling down a Projector mainly involve the use of fans to draw in cool air and exhaust warm air. Airflow for cooling down a Projector mainly involve the use of fans to draw in cool air and exhaust warm air. Airflow for cooling an accumulate dust and other particles over time.
It is important to note after long usage of a Projector that buildup of dust can eventually hinder air circulation adn cause the Projector to overhead. As a safety precaution the Projector can automatically shut down or avoid turning on completely if the Projector detects overheating. Other symptoms include washed out colours or unclear projection.
How quickly the dust accumulates depends on the operating environment and the settings of the Projector. BenQ suggests to clean the Projector regulatly with a vacuum cleaner from the outside around the vents area. Otherise, it is recommended to clean the Projector whent he equivalent lamp usae hour has reached 50% of its rated total light source life.
When the Projector equivalent lamp usage hour has reached close to its rated total light source life, it is highly recommended to have the Projector cleaned and serviced by a BenQ authorised service provider. There may be a charge for the service depending on the actual condition of the Projector.
BenQ recommend replacing lamps with BenQ geniune lamps.
Lamps employed in the use of BenQ Projectors are consumable parts. The value expressed in hours represents the minimum equivalent lamp usage hours before the lamp brightness is at half or less of its original brightness, or before the lamp burns out.
It is a normal phenomenon for the projector lamp to decrease brightness over time. Should the performance of the lamp fails to meet the minimum lamp hour, the lamp is considered as a defect and can be claimed as in warranty service.
Industry standard tools and software is used in order to correctly judge the brightness of the lamp. BenQ reserves the right to refuse a warranty claim for repair or replacement of the lamp if the failure does not meet the above condition.
For more information on equivalent lamp hour, handling, maintenance and prolonging the life of lamp and the Projector, please refer to the User Manual of your BenQ Product.