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Our goods come with guarantee that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
This document sets out the terms and conditions of BenQ's manufacturers product warranties for BenQ branded products.
In this warranty:
1. BenQ warrants that the Product is free from manufacturing defects in material and workmanship when despatched from a BenQ warehouse in Australia or New Zealand for the relevant Warranty Period.
2. Subject to the terms of this warranty BenQ will repair or replace at no additional charge, defective parts with new parts or serviceable parts that are equivalent to new parts in performance.
3. This warranty only applies to Product purchased in Australia or New Zealand and is in addition to (and does not exclude or modify in any way) any non-excludable statutory warranties in Australia and New Zealand.
4. The sales receipt is proof of purchase of the Product and the warranty period commences as of the date on the receipt and must be the original owner/company the receipt is made to. Please complete Section 10 below to maintain a record of your purchase.
5. It is your responsibility to maintain useable archival back-ups of all data and to reload all software following any maintenance or repair work.
6. This warranty is given in addition to the other rights and remedies that are conferred to you by the law.
This warranty or a claim made under it may be refused if the defect claimed has arisen for reasons other than faulty or defective parts or workmanship. Circumstances in which a warranty claim may be declined include, but are not limited to, the following:
1. Before initiating a warranty service, please prepare the following information:
2. Return of Product
The Table of Warranty Period for BenQ Products in Section 11 sets out how your Product is to be delivered to BenQ for assessment and repair. This will either be:
3. Return to Base
BenQ gives the following notice with respect to all repairs of Products:
1. Where a claim is made under this warranty and the ASP determines that the problem with the Product is not covered by any applicable warranty, you will be liable for any charges incurred to rectify the problem. In the event that no fault is found with the Product you will be charged an inspection fee.
2. In order to minimise the possibility of your incurring charges for the correction of any problem, we recommend you check the following:
1. To the full extent permitted by law all warranties other than provided herein are expressly negated, and BenQ shall not be liable with respect to any loss or damage whether direct or indirect or consequential arising from your purchase, use or non-use of the Product.
2. Provisions of the Competition and Consumer Act and other State legislation in Australia, and the Consumer Guarantees Act, the Sale of Goods Act and the Fair Trading Act in New Zealand, imply warranties or conditions, or impose obligations, upon BenQ which cannot, in whole or in part, be excluded, restricted or modified. To the extent permitted by law, BenQ's liability (if any) arising out of or in relation to the Products or any services supplied by BenQ shall be limited, at its option, to:
3. The warranties conferred under BenQ’s manufacturers warranty do not extend to any costs, damages or losses associated with the installation, de-installation or re-installation of a Product, including costs associated with the de-mounting or re-mounting of any projector (and any other ancillary activities), delivery, handling, transportation or insurance of the Product or any part or replacement of the Product.
In the event that you make a warranty claim it will be necessary for BenQ and/or the ASP and retailer from whom you purchased the Product to exchange the personal information you have provided (as defined in the Privacy Act 1988 (Cth)) for the purpose of contacting you (if required) and as otherwise necessary to enable BenQ to meet its obligations under this warranty.
BenQ Australia Pty Ltd
Unit 6, 2 Holker Street
NEWINGTON NSW 2127
AUSTRALIA
Tel: +61 2 8988 6500
Fax: +61 2 8988 6538
Call Centre:
1300 130 336 (Australia)
0800 14 BENQ (2367) (New Zealand)
Email: BQauService@BenQ.com
Contact details for general enquiries are the same as those set out in Section Section 4.3.(ii) above.
Please record the following details in relation to your Product and store this information in a safe place:
| Model | |
Model Serial Number | |
Model Date of Purchase | |
Model Place of Purchase | |
Model Company Name | |
Model Address |
Please also retain with this information, a copy of the invoice issued to you by the supplier.
The warranty applicable to each Product is set out in the tables below.
a. Complete Products
TitleText Product | TitleText Model | TitleText Warranty Period | TitleText Note |
|---|---|---|---|
TitleText LCD/LED Monitor * | TitleText Standard Models: GL, GW, EW, RL, EL series | TitleText 3 years | TitleText On-site pick up and return available |
TitleText Value Models: G922HD, G922HDA, G2020HD, G2020HDA | TitleText 3 years | TitleText Limited warranty, on-site pick up and return available Panel 1 year | |
TitleText Commercial/Gaming Model: BL, XL, SW, PG, PD, EX, PV series | TitleText 3 years | TitleText On-site pick up and return available | |
TitleText Projector (Mainstream) | TitleText GP1/GP2 MP515/MP515ST/MS510 MS612ST/MS614/MS500 MS502/MS513P/MS514P GS1/GV1 All MS series | TitleText 1 year | TitleText Return to base only Lamp ** – The earlier of 6 months or 750 hours |
TitleText MP525P/MP525ST/MP575 MP626/MP670/MP776 MP776ST/MX501/MX511/MX613ST/MW512 MW516/MX615/MX660/MX660P SP870/SP920P W600/W1000/W1100/W1200/W1060/W710ST W1070/W1070+/W1080ST/W1080ST+ LW61ST/LX60ST TK800, TK800M, TK850 EX600, EH600, EW600, EW800ST, EX800ST W1700, W1700M, W1090, W1120, W1210ST, W8000, W2000, W1700, W2700, W5700 All MX, MW, MH, TH, MH, LX series (except UST) | TitleText 2 years | TitleText On-site pick up and return available Lamp ** – The earlier of 6 months or 750 hours | |
TitleText Projector (Education) | TitleText MP772ST/MP777/MP780ST MX710/MX711/MX750/MX760 MX761/MX810ST/MW811ST/MW860USTi MX812ST/MW811ST/MX880/MW850UST MW851UST/MW816ST/MX815ST/MW712 MX716/MX717/MX763/MX764 SP840/SP890/SP891 SH910/SH960 All UST, SW, LU, LK series | TitleText 3 years | TitleText On-site pick up and return available Lamp ** – The earlier of 1 year or 1,000 hours |
TitleText Pro Cinema and Auditorium | TitleText W6000, W7000/+,W11000/H X12000/H PX9230, PU9220+,PX9210, PX9510, PW9520, PW9620, PX9710, LU9235, PU9220, PU9730, PU9530 LU9915, LU9715, LX9215, LU9235, LK970, LU9715, LU950 SW921+, SU922, LK990 | TitleText 3 years | TitleText On-site pick up and return available Lamp ** – The earlier of 1 Year or 1,000 hours *** On Laser and LED light source Model: LU9715/LU9915/LU9235/LX9215 (3 years / 20,000 hrs) LK970/LU950 series (3 years / 15,000 hrs) L770/L720/L890/L820 (3 years / 10,000 hrs) |
TitleText Projector Lamp & Accessories *** | TitleText All models of lamp | TitleText The earlier of 1 year or 750 hours | TitleText Based on minimum equivalent lamp usage hour or warranty period, whichever comes first |
TitleText Large Format Display | TitleText All RP series and CP series | TitleText 3 years | TitleText Limited on-site warranty - User has to take the product from the wall or fixing on to floor or table for repair |
TitleText All RM series | TitleText 2 years | ||
TitleText Signage | TitleText All IL, PL, PH, SL, ST, BH, DH, TL series | TitleText 3 years | TitleText Limited on-site warranty - User has to take the product from the wall or fixing on to floor or table for repair |
TitleText Wireless Presentation | TitleText InstaShow series | TitleText 1 year | TitleText On-site pick up and return available |
TitleText Electrostatic Speaker | TitleText treVolo series | TitleText 1 year | TitleText Return to base only |
TitleText Desk Lamp | TitleText WiT LED Lamp | TitleText 1 year | TitleText Return to base only |
TitleText Zowie Gaming Gear | TitleText Zowie gaming mouse, mouse pad, Camcade cable management device | TitleText 1 year | TitleText Return to base only (For purchases from Australia only) |
TitleText Software | TitleText | TitleText 90 days |
* LCD panel pixel policy applies. For more information, please refer to Section 10.c.
** Based on minimum equivalent lamp usage hour or warranty period, whichever comes first.
*** Applies to Lamp and Accessories subsequently purchased from BenQ or Authorised Resellers
b. Parts and Accessories
In relation to parts and accessories:
"In-Box" means parts and accessories come included with the Product listed in Section 14.a.
"Out-Box" means parts and accessories purchased from authorised BenQ resellers and distributors separate from the Products listed in Section 14.a.
| Product | In-box | Out-box |
|---|---|---|
Product Standard Remote Controls (for all products) | In-box 1 year | Out-box 6 months |
Product Lamps for Digital Projectors | In-box The first to occur of 12 months and 750 hours of usage | Out-box The first to occur of 6 months and 750 hours of usage |
Product Other parts, accessories | In-box 1 year | Out-box 6 months |
The sharp detail and vivid colors from each and every BenQ LCD panel is made up of tiny pixels, and each tiny pixel has three smaller individual red, green and blue pixel. Thus, a single BenQ LCD panel consists of millions of tiny pixels.
During LCD panel manufacturing of BenQ LCD monitors, digital signage or interactive display product, it is not uncommon for pixels to remain "stuck", a phenomenon which an imperfection either a colored pixel which is always ON (bright), or always OFF (dark). This is considered normal and does not affect the overall performance of BenQ display.
For more information, please follow the document on BenQ LCD Monitor Dead Pixel Policy. Should the LCD panel is diagnosed to contain or exceeding the following number of non-conforming pixel (dot) within the duration of Warranty period, the LCD panel is then considered as a defect and can be claimed as Warranty service.
For large display or signage product, a separate set of LCD pixel policy applies.
| Large Format / Interactive | Series | Bright | Dark | Total |
|---|---|---|---|---|
Large Format / Interactive Large Format / Interactive | Series RP/RM series | Bright ≦ 5 | Dark ≦ 12 | Total ≦ 15 |
| Signage | Series | Bright | Dark | Total |
|---|---|---|---|---|
Signage Bar type | Series All | Bright ≦ 5 | Dark ≦ 5 | Total ≦ 5 |
Signage Transparent display | Series All | Bright ≦ 7 | Dark ≦ 10 | Total ≦ 10 |
Signage Double-sided (each side) | Series All | Bright ≦ 10 | Dark ≦ 10 | Total ≦ 12 |
Signage Super narrow bezel | Series All | Bright ≦ 10 | Dark ≦ 10 | Total ≦ 12 |
Signage Signage | Series All | Bright ≦ 10 | Dark ≦ 10 | Total ≦ 12 |
BenQ reserves the right to make final judgement of warranty claim after closer examination or evaluation of the LCD panel of your BenQ LCD Product based on the specification aforementioned.
The Lamp inside the Projector is the primary light source responsible to deiver high brightness projection. The Lamp also emits a high amount of heat and can get warmer with increased brightness as larger output of electricity is necessary. A typical lamp will reach temperature of up to 300 degree celsius.
To ensure the Projector does not overheat, cooling down a Projector mainly involve the use of fans to draw in cool air and exhaust warm air. Airflow for cooling down a Projector mainly involve the use of fans to draw in cool air and exhaust warm air. Airflow for cooling an accumulate dust and other particles over time.
It is important to note after long usage of a Projector that buildup of dust can eventually hinder air circulation adn cause the Projector to overhead. As a safety precaution the Projector can automatically shut down or avoid turning on completely if the Projector detects overheating. Other symptoms include washed out colours or unclear projection.
How quickly the dust accumulates depends on the operating environment and the settings of the Projector. BenQ suggests to clean the Projector regulatly with a vacuum cleaner from the outside around the vents area. Otherise, it is recommended to clean the Projector whent he equivalent lamp usae hour has reached 50% of its rated total light source life.
When the Projector equivalent lamp usage hour has reached close to its rated total light source life, it is highly recommended to have the Projector cleaned and serviced by a BenQ authorised service provider. There may be a charge for the service depending on the actual condition of the Projector.
BenQ recommend replacing lamps with BenQ geniune lamps.
Lamps employed in the use of BenQ Projectors are consumable parts. The value expressed in hours represents the minimum equivalent lamp usage hours before the lamp brightness is at half or less of its original brightness, or before the lamp burns out.
It is a normal phenomenon for the projector lamp to decrease brightness over time. Should the performance of the lamp fails to meet the minimum lamp hour, the lamp is considered as a defect and can be claimed as in warranty service.
Industry standard tools and software is used in order to correctly judge the brightness of the lamp. BenQ reserves the right to refuse a warranty claim for repair or replacement of the lamp if the failure does not meet the above condition.
For more information on equivalent lamp hour, handling, maintenance and prolonging the life of lamp and the Projector, please refer to the User Manual of your BenQ Product.
