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Page updated: May 2020

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Why can't Palette Master Element recognize the monitor when connecting to USB 3.0 port?

12-01-2023

Please follow the steps below for troubleshooting. 

 

1.Remove all USB devices from the monitor except the USB-C cable or
   USB upstream cable (USB TypeA to TypeB cable) and the calibrator that
   connects to the PC/NB and the monitor.

2.Uninstall the current version of the PME program and all of the
   calibration programs

3.Download the latest version of PME from BenQ's official website and
   re-install it 

4.The Key Step: When installing PME software, keep the USB-C or USB
   upstream cable (USB TypeA to TypeB cable) connected to the monitor
   and PC/NB directly, and make sure all drivers are correctly installed
   during the installation.

5.Reboot the PC/NB and open PME to check if it can work.

6.If the error message persists, unplug and re-plug the USB upstream
   cable (USB TypeA to TypeB cable) or replace a new one.

 

If the issue still exists, please contact BenQ local service for further assistance.

Applicable Models

PV3200PT, Palette Master Element, SW240, SW2700PT, SW270C, SW271, SW271C, SW320, SW321C

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