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What can be done when the remote control is not working?


If the remote control is not working, please check the following:

1. Make sure EnSpire is logged in.

2. Make sure dongle is inserted.

3. While using the remote control, please check the LED is flickered properly:

    a. if there is no flickering, it means that the battery had run out, battery
        replacement is needed. If still not working, contact BenQ customer

    b. If the LED is showing red, then it means the battery is about to run out.
        Change battery immediately.

    c. If it is flickering normally, and dongle seemed installed properly,  remote
        control still not working, please contact BenQ Support immediately.

Applicable Models

ideaCam S1 Pro

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