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BenQ Australia warehouse will be closed for the Easter holiday from March 29th to April 1st. Orders placed then will be processed and shipped on April 2nd. Happy Easter!

BenQ Australia warehouse will be closed for the Easter holiday from March 29th to April 1st. Orders placed then will be processed and shipped on April 2nd. Happy Easter!

When an Apple MacBook Pro 2017 is connected to the USB-C port of the monitor, only the 30 HZ refresh rate is available and other options are greyed out. Why?

09-19-2018


Please open the OSD menu and go to System > USB > USB-C Configuration > WQHD@100Hz + USB 2.0 to setup the monitor and resolve this problem.

Applicable Models

EX3501R

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