Why is GV32 not working when connected to Nintendo Switch?

12-03-2025

Thank you for reaching out to BenQ Support. We sincerely apologize for the inconvenience you are experiencing with your GV32 when using it with the Nintendo Switch.​

 

Our engineers have identified a technical issue related to the USB-C processing IC, which is affecting the signal with DP-alt mode display communication, and will result in no signal issue when used with the Nintendo Switch. ​
We understand how frustrating this can be, and we are sincerely sorry.​​

 

We have released a fix for this particular issue.​
You can now download the firmware update tool from our website.
Please note that you will need to use a Windows computer and connect it to the projector via USB cable.​
Once the connection is done, you can run the tool to update the USB firmware.​

 

Additionally, we would like to let you know that we are committed to enhancing our internal verification processes to prevent similar issues from occurring in the future.

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