Interactive Display & Digital Signage Warranty Information

General Terms and Conditions

BenQ Malaysia warrants its Product(s) to be free from defects in materials or workmanship under normal use during the warranty period, and will at its sole option, repair or replace the product with a similar Product. Replacement product or parts may include new, remanufactured or refurbished parts or components.
For the purpose of this Warranty General Terms and Conditions, a Product is:
a. Manufactured by or on behalf of BenQ, and;
b. Bears the registered trademark name or logo owned by BenQ or BENQ, and;
c. Distributed or sold by an Authorised Distributor or Reseller of BenQ, and;
d. Valid Proof of Purchase.
Cross-regional or country Warranty is not applicable. For instance, a valid purchased Product from Malaysia is ineligible for Warranty service in Indonesia, and vice versa. This includes but not limited to physical retail store or online markets (E-commerce).
Third-party bundled product/accessory that does not meet the definition as a BenQ Product is ineligible for Warranty.
Product in each coverage country can carry different warranty policies due to the nature of the Product's design, manufacture or expected use.
Warranty applies only to the first Customer of the Product.
During the warranty period as indicated below, BenQ will, at no additional charge, replace defective parts or products with new parts or serviceable parts or products that are equivalent to new parts or products in performance.
Faults resulting from incorrect software installation, including driver or third party application, or abnormal operation or phenomena as a result from the use of third party application is not considered as Product defect.
Warranty automatically becomes void if the product is considered as Out of Warranty condition.
BenQ reserves the right to change terms and conditions at any time without prior notice.

Proof of Purchase

Proof of Purchase, also known as sales receipt, purchase invoice, warranty card or authorised redemption letter from BenQ issued upon purchase of the Product.
Proof of Purchase in its original entirety, printed in clear and easily identifiable information containing the following:
a. Name of the shop, store, dealer, reseller or authorised distributor, and;
b. The date of purchase, also known as invoice date or issue date, and;
c. Item description containing BenQ brand name the corresponding description, model and serial number of the Product, and;
d. Not modified, defaced or missing portion.

Online Markets, E-commerce and Second-hand Items

BenQ products are sold through a network of authorised distributor, dealer and partners carefully selected by BenQ. It is important to note there are also sellers that are able to acquire BenQ products via other sources that is not authorised or permitted by BenQ.
Should you have any question regarding to your Product, or uncertain if the seller is BenQ authorised, do feel free to Contact Us.

Product purchased from the following may not be accepted for Warranty service:

Unauthorised dealers, resellers or distributor sell through e-Commerce or online marketplaces such as Amazon, Newegg, Lazada, Alibaba, Jin Dong, Rakuten or similar online traders.
Second-hand items, including online or offline trading platforms such as eBay, Craigslist, classified advertising, public/private forums or purchase other than purchase of Product by the first Customer.

Warranty Period

Warranty applies from the date printed on the Proof of Purchase by the first Customer.

The Product may differentiate by segment, lineup and separated into key parts and accessories. Each Product, segment, key part and accessory may also contain its own warranty period and policy.

For other regions, please choose respective regional website at BenQ.com.

Digital signage model/type	Series	Warranty*	LCD panel *	Note
All	All	3 years	3 years	Onsite pick up available

* LCD panel pixel policy applies
For more information on LCD panel pixel policy, please refer to the section About LCD Panel Pixel Policy.

Signage accessories	Warranty
Webcam (DVY series)	12 months
Remote control	3 months
Wireless dongle	3 months

All other consumable or miscellaneous accessories
Consumable items including input/signal cable, USB and power cable or any item not specifically mentioned in this document do not carry warranty.

About LCD Panel Pixel Policy

The sharp detail and vivid colors from each and every BenQ LCD panel is made up of tiny pixels, and each tiny pixel has three smaller individual red, green and blue pixel. Thus, a single BenQ LCD panel consists of millions of tiny pixels.

During LCD panel manufacturing of BenQ LCD monitors, digital signage or interactive display product, it is not uncommon for pixels to remain "stuck", a phenomenon which an imperfection either a colored pixel which is always ON (bright), or always OFF (dark). This is considered normal and does not affect the overall performance of BenQ display.

For more information, please follow the below document on BenQ LCD Monitor Dead Pixel Policy. Should the LCD panel is diagnosed to contain or exceeding the following number of non-conforming pixel (dot) within the duration of Warranty period, the LCD panel is then considered as a defect and can be claimed as in warranty service.

Digital signage	Series	Bright	Dark	Total
Bar type (all sizes)	ALL	≦ 5	≦ 5	≦ 5
Transparent	ALL	≦ 7	≦ 10	≦ 10
Super narrow bezel and double-sided (each side)	ALL	≦ 10	≦ 10	≦ 12
Smart signage (Android based with or without touch function)	ALL	≦ 10	≦ 10	≦ 12

BenQ reserves the right to make final judgement of warranty claim after closer examination or evaluation of the LCD panel of BenQ LCD Product based on the specification aforementioned.

Warranty Procedure

To initiate a Warranty, please arrange directly to a BenQ Authorised Service Provider.
Present valid Proof of Purchase. Warranty is determined from the date of purchase of Product by the first customer. Warranty card is not compulsory.
BenQ reserves the right to regard the Product as Out of Warranty, or reject Warranty service completely for failing to produce a valid Proof of Purchase.
On-site pick up service is available with respect to the product eligible for On-site pick up service Warranty only. Customer must adhere to the packing requirements before this service can be arranged, including the use of original product packaging or equivalent box or carton with cushioning offering adequate protection from shock, vibration and drop during transportation. BenQ reserves the right to refuse warranty service as a result of inadequate packaging and is thus deemed Out of Warranty. On-site pick up service must be scheduled within office hours.

Dead on Arrival

If the Product fails to operate to the specifications and standards of the product model itself, has a latent defect or is otherwise not compliant with the conditions or scope within this Warranty Terms and Conditions within the first Seven (7) calendar days from the date shown on the Proof of Purchase, it is eligible as DOA.
The following conditions define a DOA Product:
a. Valid Proof of Purchase of Product by the first customer; and
b. Product deemed eligible for DOA by BenQ or an Authorised Service Provider of BenQ within DOA period; and
c. Serial number on the package matches the Serial number on the Product; and
d. Product must include all original packaging, accessories and any bundled third-party goods; and
e. Not in Out of Warranty condition.
Failure to meet any one of the conditions, BenQ reserves the right to refuse DOA and apply standard Warranty or Out of Warranty service to the Product.

Out of Warranty

Product is considered as Out of Warranty based on the following against the Warranty Period of respective Product:
a.The customer's proof of purchase, invoice or receipt indicating the date of purchase, or;
b. The manufacture date of the Product from the specification/rating label.
Product in Warranty period, including but not limited to the following:
a. Counterfeit, or;
b. Imported by country or region not in accordance to Product warranty policy, or;
c. Serial number on the specification or rating label is unclear, changed, damaged, removed, or;
d. Warranty or sealed label is changed, damaged, removed, or;
e. Normal wear or tear, or;
f. Operate beyond Product's intended design, specification, capability, purpose, or;
g. Natural disaster or force of nature, e.g. fire, flood, lightning, or;
h. Extremes of temperature, humidity or condition deemed inappropriate for Product operation or storage, or;
i. Corrosion from exposure to chemical/electrochemical reaction with the environment, such as seawater (salt content of air), moisture, sweat, bacteria, household cleaning agents, extremes of atmospheres, or;
j. Incorrect operation caused by third party product or accessory, connecting source such as personal computer, laptop, media player (digital optical disc/data storage based) or set-top box.
Customer induced liability, including but not limited to the following:
a. DEFECTS OR MALFUNCTIONS CAUSED BY DAMAGE RESULTING FROM IMPROPER CARE, NEGLECT, MISUSE, ABUSE, OR OPERATION OF THIS PRODUCT CONTRARY TO THE INSTRUCTIONS CONTAINED IN THE USER MANUAL
b. DAMAGE OR DEFECT CAUSED BY ACCIDENT, SAND, WATER OR BATTERY LEAKAGE
c. DAMAGE CAUSED DURING ANY MODES OF TRANSPORTATION, COURIER, POSTAGE, OR MAIL
d. DAMAGE CAUSED BY ANY MODIFICATION OR SERVICING PERFORMED BY PERSON(S) OTHER THAN BENQ OR BENQ AUTHORISED SERVICE CENTER
e. ACCESSORIES, INCLUDING BATTERIES, CHARGER, AC ADAPTOR, CABLES (ALL FORMS) AND OTHER CONSUMABLES
f. ANY ELECTRONIC DATA LOSS DUE TO MALFUNCTIONING OR REPAIR OF THIS PRODUCT

Limitation of Liability

Except for the warranties set forth herein, BenQ disclaims all other warranties, expressed, implied, or statutory, including but not limited to the implied warranties of merchantability or fitness for a particular purpose.

Any implied warranties that may be imposed by applicable law are limited to the terms of this limited warranty. In no event shall BenQ be liable for any incidental, special or consequential, damages, including but not limited to loss of business, profits, data or use, whether in an action in contract or tort or based on a warranty, arising out of or in connection with the use or performance of the product, even if BenQ had been advised of the possibility of such damages.

If, despite the foregoing limitation, for any reason BenQ becomes liable to you for damages incurred by you in connection with this Warranty Policy, then, the liability of BenQ will be limited to the amount equal to the amount paid by you according to the Proof of Purchase to BenQ or a BenQ authorised distributor or reseller for the product.