BenQ products are sold through a network of authorised distributor, dealer and partners carefully selected by BenQ. It is important to note there are also sellers that are able to acquire BenQ products via other sources that is not authorised or permitted by BenQ.
Should you have any question regarding to your Product, or uncertain if the seller is BenQ authorised, do feel free to Contact Us.
Product purchased from the following may not be accepted for Warranty service:
Warranty applies from the date printed on the Proof of Purchase by the first Customer.
The Product may differentiate by segment, lineup and separated into key parts and accessories. Each Product, segment, key part and accessory may also contain its own warranty period and policy.
For other regions, please choose respective regional website at BenQ.com.
|Digital signage model/type||Series||Warranty*||LCD panel *||Note|
|All||All||3 years||3 years||Onsite pick up available|
* LCD panel pixel policy applies
For more information on LCD panel pixel policy, please refer to the section About LCD Panel Pixel Policy.
|Webcam (DVY series)||12 months|
|Remote control||3 months|
|Wireless dongle||3 months|
|All other consumable or miscellaneous accessories|
|Consumable items including input/signal cable, USB and power cable or any item not specifically mentioned in this document do not carry warranty.|
The sharp detail and vivid colors from each and every BenQ LCD panel is made up of tiny pixels, and each tiny pixel has three smaller individual red, green and blue pixel. Thus, a single BenQ LCD panel consists of millions of tiny pixels.
During LCD panel manufacturing of BenQ LCD monitors, digital signage or interactive display product, it is not uncommon for pixels to remain "stuck", a phenomenon which an imperfection either a colored pixel which is always ON (bright), or always OFF (dark). This is considered normal and does not affect the overall performance of BenQ display.
For more information, please follow the below document on BenQ LCD Monitor Dead Pixel Policy. Should the LCD panel is diagnosed to contain or exceeding the following number of non-conforming pixel (dot) within the duration of Warranty period, the LCD panel is then considered as a defect and can be claimed as in warranty service.
|Bar type (all sizes)||ALL||≦ 5||≦ 5||≦ 5|
|Transparent||ALL||≦ 7||≦ 10||≦ 10|
|Super narrow bezel and double-sided (each side)||ALL||≦ 10||≦ 10||≦ 12|
|Smart signage (Android based with or without touch function)||ALL||≦ 10||≦ 10||≦ 12|
BenQ reserves the right to make final judgement of warranty claim after closer examination or evaluation of the LCD panel of BenQ LCD Product based on the specification aforementioned.
Except for the warranties set forth herein, BenQ disclaims all other warranties, expressed, implied, or statutory, including but not limited to the implied warranties of merchantability or fitness for a particular purpose.
Any implied warranties that may be imposed by applicable law are limited to the terms of this limited warranty. In no event shall BenQ be liable for any incidental, special or consequential, damages, including but not limited to loss of business, profits, data or use, whether in an action in contract or tort or based on a warranty, arising out of or in connection with the use or performance of the product, even if BenQ had been advised of the possibility of such damages.
If, despite the foregoing limitation, for any reason BenQ becomes liable to you for damages incurred by you in connection with this Warranty Policy, then, the liability of BenQ will be limited to the amount equal to the amount paid by you according to the Proof of Purchase to BenQ or a BenQ authorised distributor or reseller for the product.