Why can’t I use Smart Game Art in some games?

12-29-2025

Some games implement stricter anti-cheat and security mechanisms to maintain fair gameplay.
In these cases, the system may restrict the third-party applications from accessing in-game visuals, which can prevent Smart Game Art from being activated or functioning properly.


Alternative solution:
Even if Smart Game Art is unavailable, you can still apply game-specific color profiles available on the Color Shuttle website (https://colorshuttle.benq.com/#/).
These profiles are manually tuned to each game’s art style and visual characteristics, enabling users to enjoy optimized color performance.


We continue to improve Smart Game Art compatibility and will expand our support where possible, always ensuring compliance with game security and fairness policies.

 

Applicable Models

EX2710Q

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