Q&A

Application

How can I extend X-Sign Manager license online?

Please log in to your X-Sign Manager account, then click on "By Device" => "Edit Device" => "replace" or "choose" to enter the new license code for extension.
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How can I clean my screen without damaging it?

As our IFP (Interactive Flat Panel) is covered with glass on the panel module, it is actually safe to clean it with alcohol-based wipes. However, please make no liquid reaches the IR sensor located between the glass screen and the bezel.
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How long before X-Sign Manager expires will I receive the email notification and what is the frequency for the reminder?

An e-mail notification will be sent 30 days before the expiration date and it will remind the user again 7 days prior to the expiration date.
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When will X-Sign Manager send error notifications by email?

X-Sign Manager sends e-mail notifications to inform users about errors when the associated device is offline but there is content scheduled to play.
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How can I delete an account from IAM?

Admin or user accounts can be deleted from the IAM website.

1. Enter BenQ IAM

2. Select the profile icon

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How do I setup and configure Active Directory (AD) integration with IAM?

Please refer to this video for a step-by-step tutorial:
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How do I upgrade apps for EZWrite 5.0 and X-Sign?

Most BenQ apps can be upgraded online. Please refer to the demo video for the upgrade process of EZWrite 5.0 and X-Sign.
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Where can I find the log for X-Sign player 2.x in Windows?

Please follow the path below to find the log file:
(1) Go to C:\Users\User name\AppData\Local\BenQ\XSignPlayer
(2) Select \BenQ\
(3) Select \cache\
(4) Select \crash\
(5) Select \data\
(6) Select \log\
(7) Select "XSign.env"
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How can I manage X-Sign CMS by category and channel?

In X-Sign Manager, you can manage devices with hierarchical structures or play the same content on multiple devices remotely through different channels with ease.
Please refer to the tutorial video below for details.
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How can I set different roles and substitute admins for X-Sign CMS?

If you have several admins and would like them to manage different devices, please follow this tutorial to setup X-Sign CMS accordingly.
For example, Admin A can only manage certain devices and can't access devices assigned to Admin B. Please refer to the tutorial video below for details.

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How to access files from a USB storage device?

How to use Agent Mode in BenQ DMS (Device Management Solution)?

BenQ DMS (Device Management Solution), combined with DMS Cloud and DMS Local, featuring leading technologies and intuitive interface, is your ultimate solution for device management.
This video will guide you on how to use Agent Mode in DMS.
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How to install Apps through BenQ DMS (Device Management Solution)?

How to bind your display to BenQ DMS (Device Management Solution)?

How to manage groups in BenQ DMS (Device Management Solution)?

How to push OTA updates through BenQ DMS (Device Management Solution)?

How to set a power schedule through BenQ DMS (Device Management Solution)?

How to unbind a display from BenQ DMS (Device Management Solution)?

How to create user accounts in BenQ IAM (Identify and Access Management)?

With BenQ IAM (Identify and Access Management), you can manage all of your BenQ services (X-Sign, AMS, DMS) in one account.
This video will guide you on how to create user accounts in IAM.
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How to manage user roles in BenQ IAM (Identify and Access Management)?

With BenQ IAM (Identify and Access Management), you can manage all of your BenQ services (X-Sign, AMS, DMS) in one account.
This video will guide you on how to manage user roles in IAM.
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What options/functions can be controlled by DMS Local?

The DMS Local software allows you to remotely control/monitor your displays via LAN. It's an effective way to lower TCO (total cost of ownership) and energy consumption for your operation. This video will show you the function of DMS Local.
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How do I connect and start using DMS local?

The DMS Local software allows you to remotely control/monitor your displays via LAN. It’s an effective way to lower TCO (total cost of ownership) and energy consumption for your operation. This video will guide you to connect and start using DMS Local.
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How do I delete/unbind the device from DMS Cloud?

If you would like to delete/unbind the device from DMS Cloud, please follow the demo video for detailed steps.
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Why can't a display be added into DMS Local?

Please update the device definition (JSON) under setting in DMS Local.

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Why can't the unit be turned on using DMS Local?

1. Ensure that WOL (Wake-on-LAN) setting is supported by this model and enabled on the display.
2. Ensure that the display is connected to the network via the LAN (RJ-45) port. Wake-on-LAN does not work over a Wi-Fi connection.
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How do I add a device by using unique ID for DMS Cloud?

A device must be added first in order to remotely monitor, control, and configure devices individually or as groups. Please follow the demo video to add a device using unique ID for DMS Cloud.
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How do I add a device by using QR code for DMS Cloud?

A device must be added first in order to remotely monitor, control, and configure devices individually or as groups. Please follow the demo video to add device using QR code for DMS Cloud.
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How do I use DMS Cloud to control the device remotely?

Devices can be controlled remotely in DMS Cloud. Please follow the demo video for detail steps.
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How to access the Windows on-screen keyboard on a BenQ interactive display

Before performing the steps below, ensure the following:

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How to access the macOS accessibility or touch keyboard on a BenQ interactive display

Before performing the steps below, ensure the following:

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Can I use my laptop’s on-screen keyboard on a BenQ interactive display?

BenQ interactive displays support the use of the Windows on-screen keyboard and the macOS accessibility and touch keyboards. Using your laptop’s virtual keyboard is a convenient way to enter text on your display directly from the screen.

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How can I set up the touch function in extended display mode?

Please refer to the video below for detailed instructions for how to set up touch functionality in extended display mode.
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How can I connect InstaShare 2 with Miracast?

InstaShare 2 works seamlessly with Windows, macOS, iOS, Android, and Chrome OS devices. Screen share on Windows devices works without installing any apps or programs. You can use Miracast to share Windows screens wirelessly on BenQ displays.

This video offers a guide to connecting InstaShare 2 with Miracast.

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Will BenQ continue updating its smart boards running end-of-life Android versions?

BenQ interactive display customers should experience minimal impact from Google's end of support for Android 8

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How can I access the Pantone Color Picker when needed?

How to change brightness and volume and open app thru DMS automation?

Please follow the detailed one-by-one steps for changing the brightness and volume, and open the app through DMS automation.

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Why do I get a black screen or connection problem when I try to set up my own web page through the web widget included with X-Sign?

Most web pages use "https" connections. However, if the web site has not passed SSL (Secure Sockets Layer) certification, it may display a black screen or have a connection problem. If that happens, please use "http" instead of "https" in the URL to resolve these issues.

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Explanation

What is the difference between DMS Cloud and DMS Local?

Please refer to the comparison chart below for the differences between DMS Cloud and DMS Local.
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Further Query

A USB device or adapter dongle doesn’t work or interferes with other USB devices randomly. How can I make them work properly?

USB 3.0 has been found to cause interference that may hinder the performance of nearby wireless devices in the 2.4GHz band, including RF devices, Wi-Fi, and Bluetooth. For wireless devices in the 2.4GHz range, we suggest using the USB port on the front I/O. If the connected device's manual recommends a different USB port, do follow those guidelines. For more details, please refer to the below white paper from Intel.

Why can't I download OTA (over the air) updates for X-Sign Player?

If you've previously used OTA update for X-Sign Player and cancelled it during the download process, you will need to delete the previously downloaded file stored in the "Download" folder of your operating system prior to carrying out a new OTA update.

Why can't I use the YouTube apk to watch videos anymore?

The following error messages may be encountered as YouTube has stopped support for smart devices on some older apps.

Alternatively, you can use a browser to view YouTube videos or try other YouTube TV apps you may have.

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Why isn't "Display ID" shown on the device?

"Display ID" will not be shown if the network is not available. Please make sure your device is successfully connected to the Internet.
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When using two web page widgets on X-Sign, one shows normally but the other one shows a black square. How can I fix this issue?

This issue is related to system chipset design, as only one web page widget per page can be shown on X-Sign.

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How long before X-Sign Manager expires will I receive the email notification and what is the frequency for the reminder?

An e-mail notification will be sent 30 days before the expiration date and it will remind the user again 7 days prior to the expiration date.