A USB device or adapter dongle doesn’t work or interferes with other USB devices randomly. How can I make them work properly?
USB 3.0 has been found to cause interference that may hinder the performance of nearby wireless devices in the 2.4GHz band, including RF devices, Wi-Fi, and Bluetooth.
For wireless devices in the 2.4GHz range, we suggest using the USB port on the front I/O. If the connected device's manual recommends a different USB port, do follow those guidelines.
For more details, please refer to the below white paper from Intel.
What most affects camera video quality?
The biggest factors affecting video quality is bandwidth, overall PC speed, and interruption from concurrently open applications.
Can I use a longer cable to connect with the camera?
Technically yes, but we strongly recommend a maximum cable length of 3 meters to ensure optimal performance. Longer lengths severely reduce signal stability and affect camera functionality.
Is it possible to turn off the DVY32 integrated microphone and only use the DVY32 built-in camera but with an external microphone?
Yes, you can select an external microphone through the video or conference software instead of the microphone integrated into the DVY32.