Why is my device still showing as "offline" after updating to X-Sign Broadcast V2.3?


(1) Log in to X-Sign Broadcast with your admin account and find the IFP then remove it.
(2) Log in to DMS Cloud with your admin account, find the IFP and remove it.
(3) Re-bind the IFP with the DMS Client app.

Applicable Models

CP6501K Corporate, CP8601K Corporate, RE6501 65” Education Interactive Display, RE7501 75" Education Interactive Display, RE8601 86" Education Interactive Display, RM5502K 55”, RM6502K 65”, RM7502K 75”, RM8602K 86”, RP6501K, 65" Interactive Display - RP6502, RP7501K Corporate, 75" Interactive Display - RP7502, RP8601K, 86" Interactive Display - RP8602, X Sign Broadcast, Account Management System, Your Ultimate Device Management Solution, RM6503, RM7503, RM8603

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