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Why can't I pair my IAM (Identity and Access Management) account with AMS (Account Management System), DMS (Device Management Solution), or X-Sign Broadcast?

09-03-2020

Currently, AMS, DMS, and X-Sign Broadcast may all only be paired to one unified IAM admin account. If different IAM admin accounts are used, pairing will fail. For example, if DMS is paired already to an IAM account, you won't be able to pair AMS or X-Sign Broadcast with a new IAM account unless other BenQ services (EX: DMS) are deleted. In essence, AMS, DMS, and X-Sign go together with one IAM account and all need to be unpaired to switch IAM account association. If you would like to pair software with a new IAM account, please delete the devices in associated BenQ services (DMS, AMS, Broadcast) from the corresponding web site. If other BenQ services are deleted but still encounter a pairing issue, please record the MAC address and contact your local BenQ service center for further assistance.

Applicable Models

BH2401 , BH2801 , BH2801N, BH3501 , BH3801 , BH3801N , IL430 , IL490 , IL550 , SL4302K, SL5502K, SL6502K, SL7502K, SL8502K, ST4301K , ST4302, ST5501K, ST5502, ST6502, ST7502, ST8602, ST4301K , ST550K 55″ Smart Signage Series , BH3801D , X-Sign, RE6501 65” Education Interactive Display, RE7501 75" Education Interactive Display, RE8601 86" Education Interactive Display, RM5502K 55”, RM6502K 65”, RM7502K 75”, RM8602K 86”, 65" Interactive Display - RP6502, RP704K 70"-Corporate, RP7501K, 75" Interactive Display - RP7502, RP860K 86"-Corporate, 86" Interactive Display - RP8602, RP8601K, RM6503, RM7503, RM8603, RE9801 98" Education Interactive Display, Account Management System, Device Management Solution, X-Sign, ST4302S, ST5502S, ST6502S, ST7502S, ST4302S

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