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Android TV cannot connect to Wi-Fi. How can I fix this problem?

04-20-2023

Please refer to the following troubleshooting steps to fix Android TV connection issues

1. Check if there’s any access restriction active on your Wi-Fi router

    • If access restriction is active, please disable it in router settings and try to
       re-connect to the Wi-Fi router  by going to “Settings” > “Network
       Internet”on Android TV.

    • If there’s no access restriction active, please go to step 2
 

2. Check if a network connection is available by restarting the Wi-Fi router
    and Android TV by going to “Settings” > “Device Preferences” > “Reboot”

     • You may refer to this video for more details:

     • If a connection is still not available, please go to step 3

 

3. Check if the latest dongle firmware is running on your Android TV by
    going to “Settings” > “About” > “Build”

    • You may refer to this video for more details: 

   • If you're not running the latest firmware, please update the dongle
     firmware by connecting to another network

   • If the latest firmware is installed, please go to step 4

 

4. Check if the connection to the mobile hotspot is working by going to
    “Settings” > “Network & Internet” on Android TV

    • If a connection is still not available, please reach out to the BenQ service
      center in your area for further assistance

Applicable Models

GS50, GV11, GV30, QS01, TK700STi, V7050i, X3000i

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