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Page updated: May 2020

Some essential features on BenQ sites just won’t work without cookies. And having other cookies switched off can seriously affect the way you’ll be able to enjoy our services.

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We use cookies and similar technologies to process personal information for the operation of our website, statistical analysis, and providing targeted advertising. We share information about your use of the site with our advertising partners who may further share it with additional parties. You may opt out of performance cookies here, and learn more about how we use cookies here” 

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Please be advised that website maintenance will be conducted today from 11:00 AM to 2:00 PM. During this time, the buy button will be unavailable. We apologize for any inconvenience this may cause.

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Why is Palette Master Ultimate (PMU) unable to properly and consistently detect a monitor in a multi-monitor setup?

05-30-2023

Make sure the monitor is connected to your computer via USB-C or HDMI/DisplayPort plus a USB upstream-capable cable, and set PROJECTION or Multiple Displays to Extended mode on your computer.

Then, re-click the PMU icon in the system tray, then go to Connected devices, then Check connected devices to manually detect and connect the monitor.

Applicable Models

Palette Master Ultimate

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