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Why can’t Palette Master Element be recognized by BenQ monitor thru USB 3.0 port connection?

03-06-2017

Please re-plug USB cable and power cable of the monitor to try again, if this symptom persists, please contact to the BenQ local service.

Applicable Models

SW2700PT, SW320, SW240 , PG2401PT, PV270, PV3200PT

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