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How can I change my BenQ cookie settings?

Page updated: May 2020

Some essential features on BenQ sites just won’t work without cookies. And having other cookies switched off can seriously affect the way you’ll be able to enjoy our services.

Please check your cookie settings below and turn on any cookies you’re happy with.

“Strictly necessary” cookies can’t be turned off. But Functional and Performance cookies can be turned on or off below. You can learn more about cookies and what they do on our other pages.

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    These cookies help to improve the performance of BenQ. If you want to opt-out of advertising cookies, you have to turn-off performance cookies. We also use Google Analytics, SessionCam and Hotjar to track activity and performance on the BenQ website. You can control the information provided to Google, SessionCam and Hotjar.  To opt out of certain ads provided by Google you can use any of the methods set forth here or using the Google Analytics opt out browser add-on here. To opt-out of SessionCam collecting data, you can disable tracking completely by following link：https://sessioncam.com/choose-not-to-be-recorded/. To opt-out of Hotjar collecting data, you can disable tracking completely by following link：https://www.hotjar.com/privacy/do-not-track/.

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We use cookies and similar technologies to process personal information for the operation of our website, statistical analysis, and providing targeted advertising. We share information about your use of the site with our advertising partners who may further share it with additional parties. You may opt out of performance cookies here, and learn more about how we use cookies here” 

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Why can't the speaker record sound?

05-30-2022

If the speaker is connected via Bluetooth:

• Please go to the list of devices available for Bluetooth connection and switch the device to treVolo U.

If the speaker is connected with an audio cable:

• Mac or tablet: Sound > Input > Switch to External Microphone

• Windows PC: Audio Setting > Input > Switch to Headset

• If you are connecting with a desktop, it's unlikely to support a 4-pin earphone connector, so treVolo U cannot connect your desktop with an audio cable. 

• The microphone built into treVolo U is highly sensitive, please do not use from a short distance (<5cm). Excessive volume may activate the protection mechanism and cause the microphone to go silent. If this happens, you can unplug and re-plug the 3.5mm headphone jack on your personal device.

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