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How can I change my BenQ cookie settings?

Page updated: May 2020

Some essential features on BenQ sites just won’t work without cookies. And having other cookies switched off can seriously affect the way you’ll be able to enjoy our services.

Please check your cookie settings below and turn on any cookies you’re happy with.

“Strictly necessary” cookies can’t be turned off. But Functional and Performance cookies can be turned on or off below. You can learn more about cookies and what they do on our other pages.

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    These cookies help to improve the performance of BenQ. If you want to opt-out of advertising cookies, you have to turn-off performance cookies. We also use Google Analytics, SessionCam and Hotjar to track activity and performance on the BenQ website. You can control the information provided to Google, SessionCam and Hotjar.  To opt out of certain ads provided by Google you can use any of the methods set forth here or using the Google Analytics opt out browser add-on here. To opt-out of SessionCam collecting data, you can disable tracking completely by following link：https://sessioncam.com/choose-not-to-be-recorded/. To opt-out of Hotjar collecting data, you can disable tracking completely by following link：https://www.hotjar.com/privacy/do-not-track/.

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We use cookies and similar technologies to process personal information for the operation of our website, statistical analysis, and providing targeted advertising. We share information about your use of the site with our advertising partners who may further share it with additional parties. You may opt out of performance cookies here, and learn more about how we use cookies here” 

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3D is not working on my projector. How can I fix it?

06-12-2023

Check the following settings to correct this issue.
1. If the source gives the correct 3D information to the projector, the projector
    will switch to 3D automatically.
    If your source is from PC or steaming content, please select the correct 3D
    format via OSD Display > 3D > 3D mode.

2. Check the user manual and make sure that the resolution of your content
    supports 3D.

3. Press the DLP Link button on your 3D glasses to resync the projector and
    3D glasses.

4. Please try to change the HDMI EDID setting to Standard.
    If the problem persists, please contact your local BenQ service center for
    more assistance with the following information.

    - How devices and the projector are connected  

    - The model number of your video source device

    - Cable length and material

    - The 3D format from the input source

    - Media platform of input source

    - Firmware version running on the projector

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