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Page updated: May 2020

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We use cookies and similar technologies to process personal information for the operation of our website, statistical analysis, and providing targeted advertising. We share information about your use of the site with our advertising partners who may further share it with additional parties. You may opt out of performance cookies here, and learn more about how we use cookies here” 

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Why can't I switch to other color modes on my monitor when connected a Mac or Windows device and using Display Pilot software?
Why can't the USB port on my BenQ monitor supply power to charge my mobile phone or external USB devices?
My BenQ monitor doesn’t support USB-C. Can it connect to an M1/M2 MacBook® via a Thunderbolt 3/4 (USB-C) to DisplayPort or HDMI adapter?
How can I display pictures in 10-bit color?
Why does the USB power notice always appear on my monitor when plugging a USB device? How do I get rid of the USB power notice?
How can I purchase an extension micro USB cable for HotKey Puck/HotKey Puck G2?
How does Display Pilot software facilitate better use of your BenQ DesignVue monitor?
Why is there no color mode option or why are there only specific color mode options for user selection in Display Pilot software?
Why Apple verify that “DisplayPilot.app” is malicious software and cannot open it?
What is the maximum ECO sensor detection range? Why does the ECO sensor on my monitor not work as intended?
What are the differences between Eye Protect, Bright Intelligence, and Bright Intelligence Plus?
Why doesn't my monitor wake up when I press the controller keys of the BenQ HotKey Puck G1/G2?
How can I adjust display settings in Mac OS for BenQ PD/SW series monitors?
How can I detect external USB devices inserted into a PD series monitor's USB port?
Do all SW series and PD series monitors support the VESA Quick feature?
When the monitor is turned ON, can I switch off the power LED light?
How can I play sound from my monitor speakers?
How to solve the no audio output from a BenQ monitor?
Why cannot my BenQ monitor display appropriately via a USB-C(Type C) cable?
Do BenQ monitors work with Mac M1/M2?
How can I connect a Mac® M1/M2 to BenQ monitors?
Are BenQ monitors compatible with Apple Mac M1/M2?
How to Fix Mac® M1/M2 External Monitor Flicker?
What is image sticking and how to avoid or get rid of it?
What is backlight bleed or backlight leakage?
Is there a protective film or plastic film was applied to my BenQ monitor screen that needs to be peeled off?
Do I need to install the WHQL (Windows Hardware Quality Labs) driver in Windows for my BenQ monitor? Is there an updated version of the WHQL driver?
Does BenQ monitor use full-array LED lighting or edge-lit LED lighting?
Are all BenQ monitors or only certain models mercury free?
Are there any hazardous substances contained in the product? If so, in which part of the product? What are the ways to reduce any risk of exposure to hazardous substances while using the product?
Are there any other ways to eliminate image sticking?
How to fix my monitor that did not take the input signal automatically?
Where can I find the latest driver for my LCD monitor?
Can a DVI cable carry audio?
Can LCD monitor be used at a 24 hours per day environment?
How come Windows or Mac detects the monitor as "BenQ LCD" instead of it's corresponding BenQ monitor model name?
What is M-book mode?
What is Reading mode?
How does Eco sensor work?
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