FAQ | BenQ Middle East

MOBIUZ 165Hz 1000R 2K Curved Gaming Monitor | EX3210R

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What can I do if I feel a little dizzy when playing games on my curved monitor?

How can I fix Mac M1/M2 external monitor flicker?

What is the maximum ECO sensor detection range? Why does the ECO sensor on my monitor not work as intended?

What is image sticking and how to avoid or get rid of it?

What is backlight bleed or backlight leakage?

Is there a protective film or plastic film was applied to my BenQ monitor screen that needs to be peeled off?

Do I need to install the WHQL (Windows Hardware Quality Labs) driver in Windows for my BenQ monitor? Is there an updated version of the WHQL driver?

Does BenQ monitor use full-array LED lighting or edge-lit LED lighting?

Are all BenQ monitors or only certain models mercury free?

Are there any hazardous substances contained in the product? If so, in which part of the product? What are the ways to reduce any risk of exposure to hazardous substances while using the product?

Are there any other ways to eliminate image sticking?

How to fix my monitor that did not take the input signal automatically?

Where can I find the latest driver for my LCD monitor?

Can a DVI cable carry audio?

Can LCD monitor be used at a 24 hours per day environment?

How come Windows or Mac detects the monitor as "BenQ LCD" instead of it's corresponding BenQ monitor model name?

What is M-book mode?

What is Reading mode?

How does Eco sensor work?

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