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Why can't my device be bound to another admin account and is still showing as bound to the previous admin account?

03-05-2021

(1) Login to your AMS Web using the admin account, then find the IFP and remove it.
(2) Login to your DMS Cloud with the admin account, then find the IFP and remove it.
(3) Do a factory reset on the IFP.
(4) Re-bind the IFP with the DMS Client app.
(5) Add the IFP to the AMS service again.
(6) Enable the AMS service on the IFP.

Applicable Models

CP6501K Corporate, CP8601K Corporate, RE6501 65” Education Interactive Display, RE7501 75" Education Interactive Display, RE8601 86" Education Interactive Display, RM5502K 55”, RM6502K 65”, RM7502K 75”, RM8602K 86”, RP6501K, 65" Interactive Display - RP6502, RP7501K Corporate, 75" Interactive Display - RP7502, RP8601K, 86" Interactive Display - RP8602, X Sign Broadcast, Account Management System, Your Ultimate Device Management Solution, RM6503, RM7503, RM8603

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